Stayed here for 3 nights over Christmas and were pleasantly surprised all around. Very warm and helpful staff from the reception to the club lounge to breakfast.
As an SPG Platinum we got lounge access as well as free breakfast in the overall breakfast area - the breakfast itself was outstanding with tons of choice. The lounge was great as well with all-day drinks and hot snack between 5 and 7 pm. As we stayed over Christmas, we also had the special Christmas Eve's dinner which was okay though not outstanding (six courses took about 75 minutes in total - pretty fast, so most of it was presumably pre-prepared). To finish on the culinary side, we also had two meals at Some Place Else, their "sports pub". Great service and great comfort food.
They got us a transfer to the airport on short notice for 80 zl which was perfectly fair as well as a trip to Auschwitz with less tan 24 hours notice which was fine as well. Would however suggest that they might think about switching tour companies for Auschwitz as the minibus was incredibly cramped considering the price tag and the entire experience was very rushed (not the hotel's fault, obviously).
Overall a very pleasant experience and we are definitely planning to come back as Krakow is worth a trip. I can only imagine how much better it must be in summer.
- Official Description (provided by the hotel):
- Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more less
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- Also Known As:
- Sheraton Krakow
- Krakow Sheraton