We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“GREAT 50 AT THIS HOTEL COULD NOT OF ASKED FOR BETTER”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Grand Krakow
Ranked #39 of 260 Hotels in Krakow
Certificate of Excellence
England
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“GREAT 50 AT THIS HOTEL COULD NOT OF ASKED FOR BETTER”
Reviewed 20 February 2014

The excellent service started before our arrival for my partners 50th birthday. The staff were wonderful in helping to make this stay special.

The valentine dinner was exceptional never tasted anything like it!

The choices for breakfast our extensive and of very good quality, food to suit everyone. This hotel is a must!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chanel077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,009 reviews from our community

Traveller rating
    1,271
    575
    109
    31
    23
See reviews for
341
716
120
403
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 4 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 February 2014 via mobile

I just check out after 4 nights here. Very nice hotel. Rooms are big enough and also very comfortable beds. King size are incredibly big ;))
I'm going to stay here as well in the next 2 weeks.
You can get fabulous breakfast, multiple choices and type of food. Smoothies are the best :)

Stayed February 2014, travelled on business
Helpful?
1 Thank Wojciech Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 18 February 2014
Dear Guest

I very much appreciate you took yourself the time to share feedback about your stay with us!
We are especially glad you liked the selection at breakfast, as our Team puts a lot of emphasis into this.
Definitely our signature Sweet Sleeper Beds can make a night to remember. The convenient mattress, cozy douvet and variety of pillows - perfect setting for an afternoon nap or comfortable night sleep after a long day.
It makes me extremely happy to see that an experienced traveller like yourself, rates our services so highly.

I look forward to welcoming you again soon in Krakow.

Warm regards,

Angela Saliba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 February 2014

Stayed at this hotel regularly over the past 12 months - the most outstanding feature is how genuinely friendly yet professional the staff are regardless of whether it is housekeeping, front desk, concierge, bar etc and this makes a great hotel outstanding. Even booking taxis to the office was always effortless and prompt.

Through the many stays I enjoyed any (minor) concerns were immediately addressed - throughout the hotel it is obvious that a large amount of effort is put into customer satisfaction and this clearly pays off. Of all the hotels I have stayed in this stands out as being the highest and consistent level of service.

Location is great - good river views and of the castle, an easy 10 minute stroll to the great town square.

Rooms very clean, well maintained and spacious.

Food - all of high standard whether breakfast, room service, bar or restaurant.

Also worth noting hotel provides reasonable airport transfers in nice cars driven with more care than some (but not all) of the taxis.

If considering Krakow stay here, the service makes it worthwhile.

Room Tip: River views are nice to have but in truth there are not any bad rooms, the ones the other side to th...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notasmadasafish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 14 February 2014
Dear Guest,

Cannot express how pleased we are being recognized as a ‘Great hotel with impeccable location’ by a Starwood loyal member like yourself.
Your appreciation and recommendation will be shared with ‘warm, friendly and helpful’ Sheraton Krakow Team and will surely serve as the best possible reward
for their energy and passion invested in the daily efforts in the hotel operations. Our team are truly dedicated brand ambassadors.
Combining the comfortable & welcoming interiors, friendly Team and charming location in the embraces of the river and castle – sounds like a quintessence of hospitality, I’m glad you found it all with us.
Please keep these warm memories with you and return for some more of these enjoyable experience!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2014 via mobile

Just back from Krakow this pm after 4 nights at the Sheraton. Lovely hotel and all staff friendly and helpful especially those in the sports bar. Thank you for helping to make our trip so nice. Jane & Eric Charles , Martyn & Christine Hoare

Stayed February 2014, travelled with friends
Helpful?
Thank janer145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 12 February 2014
Dear Guests,

Thank you for sharing this fantastic feedback!
More than a pleasure to be honored with such a fantastic ratings & comments, highly appreciated! Everyone from the Sheraton Krakow Team is thankful & sends their best regards (especially Team of SomePlace Else sports bar) inviting you over for some more of the welcoming Sheraton experience!

Best regards & once again - happy birthday,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
150 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 10 February 2014

I stayed at the hotel for the past weekend and it was flawless. As a Platinum member, I was upgraded to a junior suite overlooking the river. The staff were all very warm, friendly and helpful. I took a day tour to the Auschwitz & Salt Mine via the hotel concierge. The rooms were spacious and comfortable (the usual Sheraton standard of course).

The location is unbeatable. Situated next to the river and Wawel Royal Castle, it is within walking distance to the Old Town/Market Square, which is so convenient! There are shopping malls nearby too! And the main train station is just 10-15 minutes cab ride away (my cab fare was around 20 PLN).

I would definitely recommend anyone to stay here when they are in Krakow.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nemrac_coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 12 February 2014
Dear Guest,

Cannot express how pleased we are being recognized as a ‘Great hotel with impeccable location’ by the Starwood loyal member like yourself.
Your appreciation and recommendation will be shared with ‘warm, friendly and helpful’ Sheraton Krakow Team and will surely serve as the best possible reward for their energy and passion invested in the daily efforts in the hotel operations, they truly are dedicated brand ambassadors.
Combining the comfortable & welcoming interiors, friendly Team and charming location in the embraces of the river and castle – sounds like a quintessence of the hospitality, I’m glad you found it all with us.
Please keep these warm memories with you and return for some more of these enjoyable experience!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
149 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 February 2014

The hotel overlooks a bend in the river and if your room is on the river side of the hotel you get great views,
The hotel has an underground car park that charges zl75 per day.
The rooms are very spacious, clean and decorated to a very high standard.
The hotel serves a great breakfast and the pool is open from 8am to 9pm and the gym is 24 hours.
From the hotel is it no more than a 10 minute walk to the old historic town centre, but the hotel sits on a very quiet road.
All of the hotel staff were very helpful and seemed to take a real pride in their work.

Room Tip: Get a room overlooking the river on a high floor.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 10 February 2014
Dear Guest,

..and a perfect review to start the day with!
The friendly Team, the ease with which they carry out their duties having wide smile on their faces at the same time – these are what make the Sheraton Krakow Hotel the home for personalized service & welcoming atmosphere.
I am delighted that you have noticed it and appreciated. Same as you enjoyed the location – central but away from the traffic, crowds and noises of the busy city, simply ideal for business and leisure travelers alike.
I hope you will pay us another visit soon and find time to pop in to our The Olive restaurant with fine cuisine or the Lounge Bar & Roof Top Terrace, as I believe they would make even greater impact on your stay and most of all – on your palate!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 February 2014

I have nothing to critique about this hotel, the staff were friendly, the rooms were spotless, large and cosy and the location was perfect. Me and my boyfriend stayed at this hotel for 4 nights whilst visiting Krakow in January. The hotels location is perfect as it is in walking distance of the main square, we walked every day and it was fine! We asked for a view of the riverside so we had a lovely view of that and the castle which was also in walking distance. Perfect stay I would return!

Room Tip: Ask for a view of the river
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 10 February 2014
Dear Guest,

Thank you for choosing the Sheraton Krakow Hotel for your recent visit to Krakow.
It is great you were able to take advantage of our prime location. Indeed we are just a short walk away from the Market Square and many main sightseeing points on the map of Krakow, centrally located but away from the overwhelming hustle of a big city and loud streets-simply ideal for a holiday break. I am so pleased you liked your spacious room & its river views from the window, we all hope you will keep the promise and return in not too distant future!


Kind regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Krakow hotels
Stare Miasto
Radisson Blu Hotel Krakow
Stare Miasto
Hotel Copernicus
Hotel Copernicus
#29 of 260 in Krakow
494 reviews
Show Prices
Show Prices
Show Prices
Hotel Stary
#50 of 260 in Krakow
704 reviews
Stare Miasto
Grand Hotel
Grand Hotel
#90 of 260 in Krakow
623 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Krakow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Jet2Holidays , Booking.com, Agoda, Expedia, Hotels.com, Ebookers, Cancelon, HotelQuickly and Evoline ltd so you can book your Sheraton Grand Krakow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Krakow
Krakow Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing