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“Birthday Present”

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Sheraton Grand Krakow
Ranked #40 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed 25 April 2014

Stayed in the Sheraton in November for a week.
Beautiful Hotel. A bit expensive but well worth the money.
Great location 5-10 mins from the old town, which hasent changed, still as it was in the 40`s.
The hotel was well equipped with all the usual facilities, pool, gym etc.
Wifi in public areas. A great sports bar, with great food at very reasonable prices.
The Hotel was very warm and cosy, just as well as the weather was very cold.
Would highly recommend the Hotel, well located for all the local attractions.
Not to far for the trips to Auschwitz, Salt mines, Schindlers Museam and the Jewish district,
All have to be seen to be beleived.

Room Tip: Try for a room overlooking the river !
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  • Stayed: November 2013, travelled as a couple
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Thank johnmichaelandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Guest,

Thank you for your generous summary of the stay at Sheraton Krakow Hotel – we are all extremely grateful for it.

Indeed our central yet quiet location is a true asset for the hotel, thank you the lovely photos you have posted, they will surely give a bit of this feeling, reflect Krakow and hotel’s atmosphere. We hope you will keep the warm memories of our welcoming interiors and amazing spirit of Krakow and decide soon for some more of this experience.

You are always more than welcome at Sheraton Krakow Hotel!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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820 - 826 of 2,067 reviews

Reviewed 24 April 2014

You stay at a Sheraton because you want to know what to expect, and this was no exception. A chain hotel, well maintained, modern in design, a comfortable bed to sleep on and a well equipped bathroom and shower.

Acceptable service; standard buffet breakfast; reasonable food (both room service and in the restaurant).

The hotel is situated right next to the river, and is a great location for visiting the city of Krakow - the location does make it special. We went for a junior suite with a river view and really loved the extra space and the views across the river.

Would certainly stay here again.

Room Tip: Go for a river view!!
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  • Stayed: March 2014, travelled as a couple
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2  Thank Peter_R_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Peter,

Thank you for your rewarding feedback of Sheraton Krakow Hotel located in the embraces of Wawel Castle & Wisła river.
Indeed, Junior Suite has so much to offer – spacious interiors, best guard to your night sleep – Sheraton Sweet Sleeper Bed®, lovely views and access to the relaxing Club Lounge with variety of snacks & beverages – great you could take advantage of it all!
It is a pleasure for entire Sheraton Krakow Hotel Team to hear that you enjoyed the stay & that the warm memories and experiences from your first visit to our welcoming interiors will encourage you to return for some more – we look forward to welcoming you back again and again.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Revisited the Sheraton in February. Yet again they didn't fail to please. It was my husbands birthday and the hotel very kindly arranged a cake, which was delivered to our room on arrival. The staff really are a wonderful team, very obliging and professional. Jan, the door steward, in particular, was a wonderful, happy individual, always had a smile on his face. The roof terrace was closed on this occasion, but can't wait to return and enjoy it all over again.

  • Stayed: February 2014, travelled as a couple
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1  Thank johnboy12311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Guest,

Here at Sheraton we truly believe that special moments are better when shared and surely deserve going the extra mile for a special occasion.
I am glad we could give our extra touch to recognize your husband’s birthday and that it was to your liking. Entire Sheraton Krakow Team loves to be part of such celebrations so please do not forget about us and return on many more special occasions, it will be a pleasure for us to surprise you with something special… and of course to introduce you to our Lounge Bar & Roof Top Terrace & the unforgettable views on Krakow from its skyline! Already looking forward to it!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Perfect location to visit the beautiful city of Krakau. The rooms are very nice, but the smell of cigarettes in a non smoking room was not nice. We couldn't get another room. This is the only disadvantage I can tell about this hotel.

  • Stayed: August 2013, travelled with family
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Thank peter v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Peter,

Thank you very much for sharing your feedback with TripAdvisor community.
Indeed the central location of the hotel allows to explore the majority of the most beautiful sightseeing points on foot and enjoy the neighborhood of Wawel Castle & Wisła river, not forgetting about outstanding views over the city from our Lounge Bar & Roof Top Terrace located on the 5th floor. We are glad you appreciated it.
At the same time we feel sorry that your stay was less than perfect due to the cigarette smell, rest assured this topic will be followed up with relevant Teams to make sure this will not happen again. Please accept our apologies.
We all keep our fingers crossed to welcome you again at the Sheraton Krakow Hotel once the opportunity arises.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

This is a great place to stay right on the river with beautiful views and a very short walk to the platz in the center of town. Had a great stay with really nice people. The service is great and the prices are so much lower than the rest of Europe.

Room Tip: ask to be on the river side
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  • Stayed: July 2013, travelled as a couple
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Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Douglas,

It is always very gratifying to receive such a praise from an experienced guest like yourself – the TripAdvisor Top Contributor.

Thank you for your praising words, will gladly pass on the comments to our dedicated Team.
Speaking of great view, we hope you had the opportunity to visit our Lounge Bar & Roof Top Terrace to admire both river & Wawel Castle from skyline perspective, unforgettable experience that is!

We look forward to your next visit should you venture in our direction again.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Lovely hotel, nice large room. Excellent breakfast. Would definitely return to this hotel. bar was quite expensive but can be expected in a 5 star hotel. My only moan is we were kept waiting to get our rooms as we arrived early. Obviously not the hotels fault really but was just inconvenient for us when we had kids with us!

  • Stayed: April 2014, travelled with family
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Thank traceyGLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 28 April 2014

Dear Tracey,

We are very grateful for this constructive feedback of yours!
Pleased to hear you had a comfortable stay with us and will want to repeat the experience.
We look very much forward to welcoming you again in not too distant future!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We were here for a week for a first trip to Poland and I was blown away by the level of service at this place, especially after just coming from the St. Regis in Rome which was a total disappointment. While the room was a standard one, we had a nice view of the river and castle. The club lounge, which we had access to and was open all day, was spectacular in its offerings of free beer, wine soft drinks and snacks throughout the day. It was such a pleasant surprise coming to a club lounge and not being nickel and dimed for everything like we are in the Sheraton club lounges in the US. For the first time in 20 years staying at Starwood properties, I met the hotel general manager who come over, introduced herself, and asked how the service was. The room was serviced twice a day with complimentary water replenished and garbage removed as well as fresh towels and the bed was so comfortable it felt like a Westin heavenly bed that I didn't want to get out of in the morning. We did have a drink on the 5th floor rooftop bar but the weather was too cold to visit there more than once. We ate at the restaurant one night only but everything there was very tasty as well. We were upgraded to the club level as SPG platinum but my sense is that service at this place would be spectacular at any level. If all Sheraton hotels were like this, I wouldn't stay anywhere else.

Stayed: April 2014, travelled as a couple
Thank Stan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 21 April 2014

Dear Guest,

What a charming summary of your stay - could not thank you enough for this splendid comment of yours! We are so pleased that you enjoyed yourselves and that the Sheraton Krakow Hotel Team made you feel so welcome, it was a pleasure to meet you in person. We all find it most rewarding to know that this experience will let you keep the most treasured memories of your first visit to Poland and the beautiful city of Dragon, city of Kings & Queens, city with artistic spirit for a while. Most probably (we keep our fingers crossed!) the lingering fantastic impression will prompt you to return to our hotel - your home away from home in Krakow. Do not let us await your next visit for too long!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#22 Luxury Hotel in Krakow
Price Range: £81 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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