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“Comfortable stay”

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Sheraton Grand Krakow
Ranked #39 of 260 Hotels in Krakow
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable stay”
Reviewed 13 May 2014

Overall interesting and comfortable stay at Sheraton krakow. Friendly and helpful staff.
Great meals and drinks served at Someplace Else, to my liking after a long day. Rooftop terrace gave a good birds eye view of the river and part of the wawel castle. Rooms were clean.

One of the staff, Jacek Nienartowicz, deserves a mentioned. He particularly went out of his way to make a diverted stop at my request, and as the store required some special card for loyalty purchases, assisted and arranged for me to make a once off purchase. this really helped as language was a barrier since the counter assistance did not / would not speak English.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank butterfly_flutters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (412)
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English first
Durham, United Kingdom
Level 3 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2014

Just spent a three night break in Krakow staying at the Sheraton Hotel. We have thoroughly enjoyed the whole weekend. The staff at the Sheraton are exceptionally polite and efficient. The hotel is spotlessly clean and public areas are bright, airy and have magnificent floral arrangements. The room allocated to us was wonderful (free upgrade) with views of the river & castle and a birthday cake in our room upon arrival, which was a thoughtful touch that was much appreciated. The room had lovely touches, free mineral water, good quality toiletries, mini bar, sewing kit, etc. We simply wanted for nothing. We enjoyed room service on Sunday night which was delicious as we discovered that the restaurant isn't open on Sundays. I find this strange in a hotel of its size, but nevertheless we were satisifed with room service. It has to be said that The Sheraton provided the best breakfast range I've ever seen on offer. Everything from fresh fruit, freshly squeezed orange juice, cheese, meats, english breakfast items, waffles & pancakes was offered The hotel offers a taxi transfer to/from Krakow airport at 95zl. The car provided belonged to the hotel & was very comfortable, the service great & the cost reasonable. The hotel is in an ideal location with many city tour cars parked outside for much of the day. I can't recommend this hotel enough. Go on treat yourself!

Room Tip: Choose a river view room
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jo w w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 May 2014

There is a wide choice of quality hotels in Krakow, and we booked the Sheraton largely on the basis that the management regularly took the trouble to respond to the comments left on Trip Advisor by guests. That suggested to us that the Hotel really cared about what its customers thought, and we were not disappointed. We stayed on a room only basis and I can't comment on the food, therefore, but the room itself and its facilities were excellent, and everyone on the staff with whom we came into contact was personable, friendly and helpful. For example, we arrived early (about midday), but were able to check in immediately and our request for a river-view room was also successful. Great location, too, as it is within comfortable walking distance of both the Old Town and the Jewish Quarter, while Wawel Hill (and the Palace and Cathedral) are pretty much on your doorstep.Highly recommended.

Room Tip: Ask for a river view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 16 May 2014
Dear Mike,

I must admit your review made our Team & myself feel very special and even speechless at some point! Could not thank you enough for your words of appreciation.
Here at Sheraton we truly believe that there is nothing better than getting to know our Guests closer, knowing what their needs are – this way we can respond to your expectations quicker, better and most of all – in the personalized way. That’s how the success story can be shaped up in our opinion and we do our best to make it come true. Reading a review like yours ensures me that we follow the proper way.
Thank you – we hope to welcome you again soon!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
136 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 10 May 2014

I recently had a business trip to Krakow and stayed at the Sheraton. It is perfectly located right on the river, and within a short walking distance of Wawel Castle and the historic town square. The river path is right out in front of the hotel perfect for running, walking or biking. The rooms are well appointed with everything you need - Comfortable beds, large washroom, kettle, fridge, etc. It is a North America experience. Breakfast buffet had a great variety - everyone could find something they liked and it was all well prepared. Great facilities - bar, pool, fitness. I would definitely recommend and I would stay there again.

Room Tip: A river view would be nice.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cdn1_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 15 May 2014
Dear Guest,

How splendid to read your review – thank you for sharing & recommending us!
Fantastic to hear that we met your expectations during your last business trip,
I believe & truly hope that you will include our beautiful city & Sheraton Krakow Hotel
In your holiday plan and we will soon welcome you on our doorstep!
Our Team & myself keep fingers crossed for that to happen soon!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 8 May 2014 via mobile

The hotel very well situated. Next to the Vistula river and in front of the famous Castle. There was a discussion in the past in Krakkow, if it is a good thing to have this kind of hotel near the castle. The final answer, as we can see, was to build it, and it was an excellent idea. The reception desk is efficient, elevators are frequent and quick, everything is clean and lightened, due to the huge inner courtyard. Restaurant is fine, there is a bar at the 5th floor with an amazing view to the river and to the castle. They serve very nice Italian wine, worth a try. 2 glasses of wine is a bit less then 50 zloty. The hotel has a nice swimming pool and fitness are, too. Even the general and basic room is very well equipped, including a water boiler (electric kettle) for coffee or tea. Room service is excellent. Castle is 5-10 minutes, River is 1 minute, market place is 10 minutes. The hotel has it's own bicycle renting possibility, it is a great experience to bike alongside the river. If you cycle west along the river from Wawel there are many landmarks to capture. The so called Vistula River path begins in Tyniec, a historic village in Krakkow neighborhood, with a great Benedictine abbey, and leads through the center of Krakkow. But that's an other story.

Stayed May 2014, travelled on business
Helpful?
1 Thank L2_R3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 15 May 2014
Dear Guest,

It is very gratyfing to receive such a wonderful feedback from an experienced traveller like yourself - TripAdvisor Top Contributor.
We can surely see that you have well explored our interiors and the beautiful city of Krakow and that they were very much to your liking.
I am particularly thankful that our Lounge Bar & Roof Top Terrace was mentioned, that truly is magical place with magnificent views.
There is not much for us to be desired than just to have the opportunity to welcome you again to Sheraton Krakow Hotel in not too distant future for some more of the enjoyable experience.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, Georgia
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 May 2014 via mobile

Great location close to historic areas with view of river and castle. Hotel is very nice - you will have an "American" experience - clean, modern, large rooms. Very comfortable. Great breakfasts and bar snacks too!

Stayed May 2014, travelled on business
Helpful?
Thank CandJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 15 May 2014
Dear Guest,

Excellent - your kind words are much appreciated!
We all hope that you will be so enchanted on your next visit as well – we truly wish to have you visiting us soon again!
Let us be your home away from home!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Folegandros, Greece
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 May 2014 via mobile

We visited Krakow with a group of friends. We were recommended to have the special buffet lunch that is put on the first Sunday of every month. For the equivalent of £35 a head you can choose from the most delicious assortment of starters, main courses and desserts, all of which were of 5 star quality. Included in the price was an unending supply of wine, including my favourite prosecco. We were a group of 14, and we were there for 5 hours. Unbelievable value for money.

Stayed May 2014, travelled with friends
Helpful?
Thank Yiatross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 13 May 2014
Dear Guest,

What a nice review to start the day with!
It is a pleasure to read that you have enjoyed our famous Brunch 360 at The Olive restaurant.
It is a monthly event taking place every first Sunday of the month.
We are indeed renowned for our great Brunch offering, superb food and good value for money.
This is just a beginning of your culinary journey at Sheraton Krakow!
I invite you also to enjoy our DJ & Sushi every Friday on our Roof Top Terrace or taste our finest burgers at SomePlace Else Bar.
We truly hope you will return for another delicious experience – we look forward to welcoming you back!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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