We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Krakow Visit”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Grand Krakow
Ranked #37 of 262 Hotels in Krakow
Certificate of Excellence
Reviewed 19 August 2014

This is a Great hotel, I was only there for one night. The thing I can say is that they have a great and friendly staff. The rooms are what you'd expect from a Sheraton brand. Rooms are nice, clean and good size. You are not crashing into things like you'd typically do in a European hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank MHAguirre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 26 August 2014

Dear Guest,

Wonderful - it is very rewarding to read your feedback, thank you very much!
We truly hope you will return again, spend few enjoyable days more in charming city of Krakow and have a similarly pleasing time with us at Sheraton Krakow Hotel. Until then - safe travels!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,109)
Traveller rating
Traveller type
Time of year
Language
  • More languages

789 - 795 of 2,109 reviews

Reviewed 19 August 2014

I am fond of telling my children, pompous old git that I am, that I am an experienced international traveller. There is however some evidence to support this. I have stayed in Seasons, four of them, Ritzes, carltons of them, Lottes, plazas of them etc. etc. and therefore I have some notion of what constitutes a five-star hotel. Above the door of the well-situated Sheraton Krakow lies the legend, '5 stars'. It's not. It's just up from a Novotel. This is no fault of the hotel, it is the fault of the marking system, but can someone explain how this hotel has the same rating as, say the Mandarin Oriental in Prague? The staff and service are fine though the room had all the charm of a Kiss reunion concert. Functional at best, uniform, soviet, drab. This is merely the same of hotels the world over.........and, talking of world landmarks, I had the great good fortune to have a view of a substantial monolith, in the shape of a huge pyramid, outside my window, Bliss. Saves me having to go to Giza.......

Room Tip: Ask for a room with a view of the Sphinx
See more room tips
  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
3  Thank James1962186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 21 August 2014

Dear James,

Thank you for sharing your thoughts with us.
It is said that beauty is in the eye of the beholder. We are disappointed that our hotel interiors were not to your liking, but firmly believe, that you found our lovely city of Krakow charming and you will be tempted to visit it once again.
Would be a pleasure to have the opportunity to welcome you to Sheraton Krakow Hotel then.
Until then – safe travels!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

KRAKOW, POLAND Sheraton Krakow Hotel
Powisle 7
KRAKOW, 31-101
Phone: +48 12 662 1000
Arrived at the Sheraton after a long bus trip from Budapest and having slept, or more often not slept, in very uncomfortable beds on a River cruise. The Sheraton beds were beyond blissful and the bathrooms etc very convenient. Breakfast was served in the Atrium and there was a good gift shop and a coffee shop/bar. Staff were excellent and standards were high. As expected. The hotel is close to Wavell Castle and while others walked over to visit the genuine fire breathing dragon on the first night I found my back was having a holiday of its own and enjoyed the hotel. The Sheraton Krakow is the sort of hotel where you can just enjoy being, I’d certainly stay there again.

  • Stayed: May 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank doneworkingAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 26 August 2014

Dear Guest,

Your feedback sounds like a music to our ears - truly fantastic!

'Blissful beds' - this expression surely reflects the comfort of the best guard to your good night sleep - our famous Sheraton Sweet Sleeper Bed. We are glad it helped to recover after previous sleepless nights and helped to enhance the Sheraton Krakow Hotel experience. Thank you on behalf of entire Team here for all warm & kind words shared with TripAdvisor community & your recommendations. You'd 'certainly stay here again', we would certainly love to welcome & host you with us - let's keep fingers crossed for the positive outcome of this 'declarations'!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We stayed only 2 nights in Krakow at the Sheraton. It was exactly what you'd expect from the Sheraton - good service, clean rooms, and comfortable beds. The first room I walked into was musky smelling so they happily exchanged it. Breakfasts had lots of options and was good food. The best part is how central the hotel is. Very easy to walk to the castle and downtown. Great stay - I would go back. Also note that there is a surcharge for a room with a view, but it is worth it.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Where_II
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded 26 August 2014

Dear Guest,

We are so pleased to read that you have left Sheraton Krakow Hotel with such fond memories. Thank you for your kind words & recommendations, we look forward to hosting you again soon in the center of beautiful medieval city of Krakow!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We stayed for five nights at The Sheraton in Krakow and it was truly exceptional hotel. The levels of service from all staff across the hotel were excellent and nothing was too much trouble. It was also exceptional value for money.
We booked a Club Room and used the facilities of the lounge every day. There were hot and cold snacks available between 5.00 pm and 7.00 pm and outside of this time free drinks. I used the pool most days and often found I was the only one using the facilities. Another particlar recommendation was the rooftop restuarant which overlooked the river and Krakow. The setting, service and food were again exceptional.
Have stayed in a number of Sheraton hotels but this one was the best ever.

Room Tip: We had a Club Room and would strongly recommend the Club Lounge.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank southcoast_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Beautiful facility, well maintained with health club. Nice, but small rooms with great amenities. Near everything. 10 minute walk to Old Town. Excellent breakfast buffet. Elegant outdoor bar on roof top.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DiveNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

Our stay at the Sheraton Krakow was exceptional. The hotel is square in shape with an atrium in the middle, which makes it feel very open and sunny. There is a very good internet area by the bar, and the desk employees are very helpful. The reviews have suggested asking for a "castle view". We could only get a room with a view of the top part of the castle, but that was O.K. The restaurants and bars are located in the atrium area, and there is an outdoor restaurant and bar on a higher floor that serves beverages and a light menu. The outdoor bar and restaurant has a sweeping view of the Vistula river, which is very relaxing and enjoyable. The breakfast buffet is expansive and serves everything from fruits, egg dishes made to order, yogurts, pastries, breads, juices, and cereals.

The Sheraton Krakow is also within walking distance of the castle, the old town and markets, and many authentic ethnic restaurants. There is a wonderful Ukranian restaurant very close by, the Smak Ukrainski, which has seating in a quaint enclosed courtyard with trees and flowers. Prices in Krakow are also very reasonable. The Sheraton Krakow is a wonderful hotel in a great location, and we'll always remember our fond memories there.

Room Tip: Ask for a castle view room or a river view room.
See more room tips
  • Stayed: May 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Krakow hotels
Stare Miasto
Radisson Blu Hotel Krakow
Stare Miasto
Hotel Copernicus
Hotel Copernicus
#49 of 262 in Krakow
517 reviews
Qubus Hotel Krakow
#46 of 262 in Krakow
1,683 reviews
Show Prices
Show Prices
Show Prices
Novotel Krakow Centrum
#42 of 262 in Krakow
1,810 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Krakow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Krakow
#5 Family Hotel in Krakow
#6 Spa Hotel in Krakow
#15 Romantic Hotel in Krakow
#21 Luxury Hotel in Krakow
Price Range: £76 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Travel Republic (UK), Odigeo, Expedia, getaroom.com, Hotels.com, LateRooms, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Sheraton Grand Krakow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Krakow
Krakow Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing