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“Good Location but poor service”

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Sheraton Grand Krakow
Ranked #38 of 259 Hotels in Krakow
Certificate of Excellence
New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Location but poor service”
Reviewed 11 August 2009

The Sheraton Krakow is a nice hotel. It is in an excellent location, the facilities are good and the front desk and bar staff were very helpful. However on the admin side i had a number of problems with my booking and nobody replied to my emails where i sought answers.
They did eventually rectify the problem it was just a shame that it was such a hassle.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soph7789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Modena, Italy
Level Contributor
115 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 8 August 2009

I was at the Sheraton Krakow in August.
Excellent Hotel.
Unfortunately the underground parking (connected to the Hotel) is limited, but I managed to find a place.
A public underground parking is being completed just at the side of the Hotel.
The location is fantastic, just beside/below the Wavel castle (200 m from the pedestrian access ramp), where also the main pedestrian streets converge.
The hotel building is modern, with fixed (non opening) large panoramic windows.
I had a "club room", with view over the Vistula river (also the castle can be seen, with some effort, on a side).
The room is large enough, elegantly decorated and well maintained.
There is an intelligent IP telephone system with large color display, that unifies many informative functions (weather, guides, wakeup, room service menu, etc.).
Unfortunately there still is an obsolete CRT TV; anyway it works and implements all intelligent services and paytv, although no video on demand.
Free high speed internet (wired).
Blind curtains do their job. Windows are absolutely perfect in blocking noise.
Rich assortment in the mini bar.
Good bathroom, although not very large, with shower in the tub and good amenities.
The hair dryer is in the room. I understand it might be due to safety regulations, but hotels and regulators should consider the wall mounted hair dryers that convey air via a plastic tube, already used in so many hotels and that appear absolutely safe and much more convenient than a traditional hair dryer in the room.
The club rooms have free use of the club lounge for breakfast and drinks/snacks during the day.
I had good and quiet breakfast there.
Room service menu is varied with various types of meat, fish, pasta, sandwiches etc.
Service is quick, professional and friendly; food is good and well presented.
An excellent experience under all aspects in the centre of krakow.

  • Stayed August 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
larsandrowjacobsen
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 August 2009

We visited the Sheraton on a mini-break in June and were very impressed with the hotel. The room was clean and modern and the bed was very comfy. It was the perfect location, close to the castle and a short stroll (through a park) to the square.

The breakfast was great with many options. We drank vodka from ice glasses in the vodka bar which was a fun experience. The main restaurant food was very good and we liked the sports themed restaurant too which had some Polish dishes and also Mexican dishes too. A strange mix but they tasted good!

I think the only negative thing I would say is that I could smell smoke strongly as I walked into reception.

Also I would highly recommend going in early June as we did to see the Dragon festival. We sat in our room after dinner one night while it was on and watched the amazing festival which included fireworks, lasers and boats!

I am sure this is one of the best hotels in Krakow, if not THE best.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank larsandrowjacobsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, CA
Level Contributor
183 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 5 August 2009

Subject: Krakow
Location: Krakow, Southern Poland, Poland, Europe
Title: City and hotel exceeded our expectations
ID#: 35994557

We stayed at the hotel in early May of 2009

The hotel was excellent. We had a great view of the river from room 404. The room was about 400 square feet including the bath. More than adequate closet and shelving. An older T.V. provided good reception. Two comfortable lounge chairs. Two small night stands. Good bed. We were very satisfied

The hotel provided one free item of cleaning. The Club Floor was excellent providing an adequate breakfast and wine in the evening....nice snacks throughout the day and evening. Free internet was a great feature!

We had a wonderful guide for our walking/driving tour of the city. Her name was Marta....phone from the 011 48 603 668 008....martachm@op.pl . Her husband drove us to Auschwitz and Birkenau as well as the salt mines. He is an excellent driver. All sights were certainly worthy of a visit. The town center is really charming.

You might enjoy Klezmer Hois for a dinner. Gypsy music on the night we were there. Food was good.

We went to Wierzynek on our second night. Beautiful atmosphere....food medium.

We stayed two nights, but three would have been better.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love vacation time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston Pans
1 review
Reviewed 31 July 2009

This hotel was absolutely excellent in every respect. Great service, lovely food (international), comfortable room, brilliant location, family friendly and good value for its 5 stars.

It is a 5 Star hotel typical of the chain which is purpose built with some lovely features such as the glass roofed central Atrium with its open plan restaurant and bar and the well appointed rooms. Amenities are exactly as described on the hotel website and I doubt you will be disappointed.

Location is pretty much 10 mins to all city centre attractions and 1 min from the castle. Overlooks the river at one of the most picturesque points of the Wisla. Front desk were spot on with recommendations for dining in the city with plentiful guides for you to take away, maps with best routes highlighted for you by the staff and bookings for evening meals arranged from the desk to ensure availability making for a stress free stay. Taking advantage of their local knowledge ensured three fantastic evening meals at different restaurants, all within walking distance, all in the top food guides, all at "polish" rather than "tourist" prices and all with a table waiting for us after a short walk...

The Maid service is the reason for the 4/5 for service as the Tea Bags were sometimes not replenished and glasses and tea cups not replaced/cleaned. It may sound a bit petty but remember we are looking for the 5 Star experience here!

Otherwise this hotel was pretty much impossible to fault and I would certainly be staright back there if returning to Krakow.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GP-on-Location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 27 July 2009

First of all the hotel is new so everything is spotless. The rooms are large. In comparisson to London or Paris the rooms are double the size and half the price. The bed was very comfortable. I wish i could bring it home. The batrooms are clean and equiped with hairdryers, modern showers, and all esential ammenities.

The location perfect. Just 5 a minute walk takes you to Wawel Castle and 20 minutes away from the main square.

The hotel has great high speed internet access. I was able to log-in flawlessly using my notebook and had a perfect conection in the common areas of the hotel.

We did not try the restaurant or bar. This was because ther eare so many to chose from near the hotel and around the main square.

I will definately stay here next time I visit Krakow.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 July 2009

My partner and I have have just returned from a 5 day stay at the Sheraton Krakow Hotel and enjoyed every minute of it! We arranged for one of the hotel taxis to pick us up from the airport and the guy was duly waiting for us when we arrived. They charge 80 ZL which is about £16 but it was worth it - a lovely trip in a gorgeous Mercedes! The hotel is only a 20 minute drive away. When we arrived we checked in straight away and our room was on the second floor. The room was HUGE, nice king bed and a lovely view of the river outside. The bathroom was clean and spacious as was the main bedroom. Yes, you only get one pair of slippers and one bathrobe but so what!?! Everything was perfect, our towels were changed every single day and the beds made every day. Staff were very friendly and polite and the hotel is situated in a fantastic location - only about 10 minutes walk to the city centre where there are lots of lovely restaurants and bars. We recommend The Sphinx restaurant - nice, cheap food with waiting staff who are great! There is free internet in the lobby although I think you have to pay for it in the rooms. There is a pool and gym which looked good but which we never used - we were always out and about sightseeing! We did the tour of Auschwitz through the hotel which was only 100 ZL, about £20ish - was a great day and we had everything included i.e. transport and English speaking guide. We also did the Salt Mines tour through the hotel, this was about 125 ZL but was also worth the money. I have no problems to report with this hotel and would definitely visit again! One more point to note is that yes, breakfast in the hotel is expensive, the buffet is 85 ZL which is about £16 each so we didn't eat there! We did try the A La Carte breaksfast which again wasn't cheap and wasn't that great - we had cereal, toast, tea and orange juice it cost just over £10 - we ate out most of the time as we were based on room only but this didn't bother us, like i said, there were loads of places to eat. This is a nice quiet hotel, no concerts and no noise outside - a lady plays the piano on an evening in the dining area but is done by about 10pm. We had no trouble sleeping at night, it was just sooo quiet! If you need any more information please just let me know and I'd be happy to help!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chelle1981uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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