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“beautiful hotel” 4 of 5 bubbles
Review of Sheraton Grand Krakow

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Sheraton Grand Krakow
Ranked #29 of 256 Hotels in Krakow
Certificate of Excellence
stoke-on-trent
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“beautiful hotel”
4 of 5 bubbles Reviewed 18 September 2006

beautiful ,beautiful hotel. it is in a wonderful area right next to wawel and in front of the river where there is very pleasant promenade and bike track which goes up to kazimierz shopping mall. rooms are amazing. breakfast are plentiful and superb. the only problems i had were being seated in a smoking area but i was swiftly moved and appologised to even though they were very busy.I was a little disappointed with the conceirge as I was travelling alone and requested a concert or opera or something to do on the saturday night. -she suggested the chopin concert, failed to get back to me on the opera and forgot to mention the miss world gala dinner and fireworks display which took place on sat with some of the delegates staying in the hotel . Also when I took calls in my room i could here the background of the dining room from the reception.Otherwise everyone was extremely helpful and spoke near perfect english. I would definitely stay here again . it is expensive but i still think worth it.Krakow is a very safe and friendly city you will have no problems .And Sheraton is in a beautiful place

  • Liked — situation and receptionist / bell hop
  • Disliked — nothing to dislike
  • Tips/Secrets — take good walking shoes . everything is so near you will walk everywhere
  • Stayed September 2006, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank hercuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Seattle, Washington
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 17 September 2006

We had a nice sized room, average sized bath, and GREAT view of the river. The large bottle of water every day was much appreciated. Our rate included the breakfast buffet which was very nice.

The hotel is right next to the castle and the river, but that puts it a 15 - 20 minute fast walk to the market square around which the other sites and restaurants are located.

The hotel arranged a car and driver for a day to Auschwitz which made it quite comfortable.

The pool and fitness room were enjoyed by our 22 and 14 year old children.

Several outstanding restaurants at very reasonable prices were the highlight of our stay. We ate great meals both lunch and dinner:
-- For traditional local flavor try Pod Aniolami (94 euro for three courses for four people.)
-- For great Italian food try Leonardo (110 euro for three courses, plus a great red wine for four people).
-- For a "fine dining" Italian meal, try Hotel Pod Roza (136 euro for three courses for four people, plus a super red wine).

  • Liked — Clean, modern hotel with great view
  • Disliked — Distance from the town center
  • Stayed August 2006, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank msanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kokomo, Indiana
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 30 August 2006

Stayed 1 night at the hotel as a last minute emergency after a terrible hotel experience in Zakopane Poland.
Paid E195 for the night which included buffet breakfast.
Hotel is located next to Wawel Castle thus location is prime.
It is however a good 30 minute walk to the central train/bus station.
Rooms were clean and service was impeccible.
Noticed many old age tour groups use this hotel.
Buffet breakfast was incredible!
Would stay here again but it is an expensive option in Krakow.

  • Disliked — price, a bit far from train/bus station
  • Stayed August 2006, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wfejk3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 12 August 2006

This was without a doubt the best hotel we stayed at during out trip to Europe. We had the hotel car service pick us up from the airport for about 25 dollars. The hotel was beautiful and clean. The hotel staff were extremely pleasant and helpful. The complimentary breakfast was amazing. I would hightly recommend this hotel to anyone. Worth every penny!

  • Liked — The room was extremely comfortable
  • Disliked — nothing
  • Tips/Secrets — It's worth it to splurge alittle on accomadations
  • Stayed July 2006, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank iluvlida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N. Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 August 2006

We have just returned from a wonderful trip to Krakow. We spent the last few nights of our trip in the Sheraton Hotel. Upon arrival the tone of the hotel was set by the cold welcome provided by the receptionist who appeared more enthusiastic in asking us to sign up for a loyalty card than anything else. She promptly sent us to our room which turned out to be a twin, eventhough she confirmed that we had booked a "king size" when we arrived. On pointing out this error I was shocked to hear the receptionist contradict herself by telling me that I had requested a twin room! After a lengthy wait while she went off to speak to her manager she returned to tell me that on this occasion she would try to accommodate us in a "king size" double. Our second room did turn out to be a double but was a smoking room, we had clearly requested a no smoking room. However tired and unimpressed by the manner in which their first error was dealt with we settled for this room which was comfortable but not what we had expected.
During our stay we found the staff in general to be frosty when compared to the warm Polish welcome we received in other hotels during our trip.
The Sheraton was aesthetically pleasing but had little other qualities that would tempt us to make a return trip. The swimming pool was very small and overcrowded, the atrium roof leaked water while we had breakfast, and the hotel bar was extremely overpriced.

Helpful?
6 Thank TeBel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaford, United Kingdom
Level Contributor
288 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
4 of 5 bubbles Reviewed 8 August 2006

This is a newish hotel right by the river and the castle. Staff are very friendly and helpful even if one guy did not know we needed to pay our parking fee before we left the car park and we blocked everyone else in whilst it got sorted. Secure car park garage is a plus. The huge atrium floods the public area with light and this is where breakfast and meals are served under umbrellas to give a bit of privacy. There is a large no smoking area too. Food in the evening was surprisingly good- try the veal liver starter! Italian with a Polish twist and breakfast was plentiful and varied.
Our room overlooked other parking at the back as well as the Castle but was a good size and with a well equipped bathroom including washing line, iron and ironing board which you don’t always get in 5*. Plenty of wardrobe space and comfy beds though the aircon was a bit loud (ear plugs sorted that). Free web access too.
The fitness centre is well equipped and there is a small swimming pool for exercise. I preferred to get a massage! Best deep tissue massage I have ever had and only 135 zloty
We did a couple of less usual things in Krakow- visited the Aircraft museum on Jana Pawla II full of Migs and other mysteries from our post-war childhoods about 6 miles away by car or you could go on a tram! Also having seen their kitsch Trabant advertising it in the street nearby the hotel booked us a Communist tour with Crazy guide which was fascinating. My DK guide book did not turn out to be very reliable for opening times and if you want to see the Castle it seems like you need to book unless you are on a guided tour.

Helpful?
3 Thank christel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 10 July 2006

Very good hotel.I stayed with a large family group. The four rooms I saw were all excellent, very clean,spacious with good views of the castle and river.The breakfast was good although I didn't care for the bacon and making your own toast was a pain.Our meal in the Olive was great value and tasty. The staff were helpfull and friendly ,except for one.
Three of my group decided to watch the first seni-final of The World Cup in the large bar called SomePlace Else.We were refused entry by the doorman as it was full of locals.The manager told me I had to book seats in advance ,but there is no mention of this anywhere in the hotel literature. After complaing we were admitted. I booked for the second semi but h he insisted we get there one hour before kick off.We arrived 45 mins before -it was over half empty until just before kick off.When I pointed this out he was very unpleasant and evasive.Beer is served in plastic glasses!
Do go to this hotel but avoid SPE

  • Stayed July 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#17 Luxury Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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