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“Excellent hotel in good location”

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Sheraton Grand Krakow
Ranked #33 of 256 Hotels in Krakow
Certificate of Excellence
Vera, Spain
Level Contributor
115 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Excellent hotel in good location”
5 of 5 bubbles Reviewed 4 January 2011

We spent 4 nights here for the New Year celebration. It combines the usual Sheraton high standard of accommodation (if not a little soulless) with a reasonably high level of service. The rooms are very comfortable and the food is of a good quality.

Minor gripes: no porter service on arrival and the pool is very small - otherwise highly recommended.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Stuttgart, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 December 2010

This is possibly the best high-end place to stay in Krakow. It was very conveniently located near the center, and had all the services one would expect of a Sheraton hotel and the level of service to go with it. Despite being in the city center, the sound insulation was perfect. The interior atrium was amazing and the rooms were spotlessly clean and everything worked.
The only negatives are centered around value. There is a constant nickle-and-diming for extras that seems obligitatory for all business hotels. The fitness and wellness center is inadequately sized. The breakfast and brunch are horrendously overpriced (although the presentation, quality, and service were very good), especially considering other restaurants in the immediate area. In-room internet costs too much (athough wi-fi is free in the lobby). The rooms were functional rather than inspirational.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuttgartReisender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lytham st annes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 December 2010

The Sheraton Hotel is situated on the river under Wavel Hill and within walking distance of all the main sights in the city. The service we received was excellent, the staff were both professional and helpful and went beyond the call of duty in tracing my daughter when her flights were disrupted by bad weather. Nothing was too difficult, dining venues were recommended and booked; tours were organised and taxis sent to the airport. The rooms were excellent, bright, cheerful and quiet. To be recommended.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LythamStAnnesGrandad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lodz
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 21 December 2010

Very good hotel in a great location (close to the Wawel castle and old town). Located on the banks of the Vistula River, some rooms overlook the river and the castle.
Room large and well equipped (although the old-style TV, not LCD). Bathroom with bath and shower. The rooms and public areas very clean. Staff friendly and willing to help. I recommend this hotel for business trips and private (close to tourist attractions).
Near the train station (Krakow Glowny) - 15 minutes by taxi or 1 / 2 hour on foot or by public transport (approx. 2 km). From the station the train leaves the airport in Balice (Cracow Airport) every 30 minutes - journey time 20 minutes.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariaLodz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 19 December 2010

Swift professional check in and upgraded to DLX room. Nice bar with friendly service and tasty food on offer. Room was comfortable and clean with good facilities. Breakfast was nice with a good selection on offer. Location seemed good but was there on business.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SomchaiBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodHotelsPoland, General Manager at Sheraton Grand Krakow, responded to this review, 7 January 2011
Dear SomchaiBKK and TripAdvisor’s users,

I am pleased to learn that you appreciated both the facilities and service quality with us. We are especially glad you liked the selection at breakfast, as our Executive Chef puts a lot of emphasis into this. We hope to welcome you back here, either on business again or maybe also on a private stay.

Dagmar Zechmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 13 December 2010

Stayed in a deluxe room for 2 nights having got a great rate via Expedia. Rooms were large and had a lovely view across the river. Bathroom was also a good size, with a gret shower & lovely toiletries. Very good central location, close to the Wawel (2 mins) and the old town/square (10 mins walk). We didn't eat at the hotel but used the Sports Bar both evenings for a drink as we arrived back at the hotel. As you expect with a 5*, prices were similar to those in England but service was excellent and we had the opportunity to chat to other residents & also locals using the bar.

  • Stayed December 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CiaoBella13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodHotelsPoland, General Manager at Sheraton Grand Krakow, responded to this review, 7 January 2011
Dear CiaoBella13 and TripAdvisor’s users

Thank you for sharing your feedback. I am happy to hear that you appreciated the location of the hotel, the bathroom and the amenities as well as our culinary quality. The SomePlace Else Sports Bar is both a place for having a drink only or enjoying dinner in an informal atmosphere, but in any case designed to be a place to connect with others and glad you enjoyed doing so with both other hotel guests and locals.

Dagmar Zechmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omagh N Ireland
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 December 2010

Excellent hotel, great location and great service throughtout our stay. The Staff were pleasent and very helpful. They all spoke excellent english so no communication problems here.
Breakfast was excellent with a huge choice and again service here was excellent. American bar food was good, a bit pricy for what was served.
Santa delivered a Christmas Stocking packed with goodies in the night which I thought was a lovely touch.
Would definately stay here again, walking distance to all the sights.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omaghlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodHotelsPoland, General Manager at Sheraton Grand Krakow, responded to this review, 7 January 2011
Dear Omaghlass and TripAdvisor’s users,

I very much appreciate you took yourself the time to share feedback about your stay with us!
As service is of highest importance to us I am delighted to learn that you perceived our team members so positively and liked our 'Santa stockings' surprise.

Dagmar Zechmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#20 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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