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“Nice hotel in a nice city”

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Sheraton Grand Krakow
Ranked #39 of 259 Hotels in Krakow
Certificate of Excellence
Warsaw
Level 6 Contributor
141 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Nice hotel in a nice city”
Reviewed 20 February 2011

Typical Sheraton. Same as you can find in many other location. Very close to castle hill and to the river. Excellent breakfast. Wireless internet available in the lobby for free and in the room by additional a little overpriced cost. Only staff could be more friendly and the pool can be a bit bigger. Nice place to stay.

Stayed November 2010, travelled on business
Helpful?
Thank aaroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (405)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
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English first
Warsaw, Poland
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 January 2011

Hotel is located on the river bank, just the short walk from Wawel Castle.

When you enter Sheraton Krakow you can definitely feel which hotel you are in - same design, same type of rooms etc. It's a personal taste whether you like global chains which provide the same interiors in many places or if you like a local touch to the place you stay in... for me there was a bit too much Sheraton in there and I expected a bit more of the history and flair in the design.

Service could be a bit better - upon arrival the receptionist simply left the desk and went to back office without a word only to return after few minutes and say that we need to wait for the room to be ready. We were there at about noon so it was completely understandable for us to wait though a bit of an explanation why she needed to disappear would help...

The pool is one of this hotels pool where you can swim but only for few meters ;)

Overall, if you are looking for a chain hotel in the city centre and you have money to spend - Sheraton can be your choice. Just remember that Krakow has more to offer than only chain hotels!

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank andreys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 January 2011

Simply the best hotel in the city. Location is 5 mins walk away from the castle and town centre which was a real pleasant surprise for me i must say. I had imagined an ex eastern block drab city. Similar to Prague in many ways. in My room overlooked the river and was equipped with all the fancypants bits and bobs you would expect from a 5 star sheraton. Rooms were spotless and well turned out, staff were very pleasant and helpfull. Breakfast was superb and left the table fit to burst each day. Which brings me round to the Gym. Most hotels seem to pick a small basement or use a room for there gyms but this was a full on very spacious and well equiped fitness centre.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mazzamaskell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodHotelsPoland, General Manager at Sheraton Grand Krakow, responded to this review, 24 February 2011
Dear Guest,

Thank you for posting this comment about your recent stay with us, which we highly appreciate. We are very proud both of the city and our hotel and interestingly we had comments from travelers before who agree with you in terms of certain similarities to Prague. The team is always dedicated to provide memorable experiences to our guests and I am very glad to learn we managed to make your stay special. Breakfast in our opinion is a key element to start the day well and happy to learn you did appreciate it as well as our gym, which has been recently upgraded to Sheraton Fitness Programmed by Core Performance.

It would be great to get an opportunity to welcome you back here.

Best regards,

Dagmar Zechmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 January 2011

Booked via the hotel's own website at a very good rate. Very comfortable and good standard hotel. We were able to check in at 11 am without any problem. Location is superb for visiting the old centre and the castle. Staff are very friendly. However, there was only 1 receptionist at all times which meant that you sometimes had to wait quite some time. On check out the computer at reception had not registered our bill from the bar which was opposite of the reception. Staff could not solve this problem. Paying at the bar was not possible. After 20 minutes of waiting I left the money for the drinks at the reception desk and left.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Robertinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2011

We stayed at the hotel for 6 nights.Everything was absolutelly perfect.There was just one situation we weren't happy with. We were waiting for our friends becouse one of us is oryginaly from Krakow.One of my friends didn t have any problem to come upstairs to the room.Another friend was stopped at the reception becouse didn t have any documents.The gentleman at the desk didn t ask my first friend for documents so i said to my other friend to not bring any documents becouse there is no need for them.When finally i came down to the reception and asked why my friend couldn t come to the room the receptionist(man) was very ,very rude me explaining his reason for not allowing my friend to come up.Something like this could happen only in a hotel in Poland where people don t know how properly talk to others. My Irish partner was disgusted his attitude.We are going back to Krakow in April but we are not sure if we will stay there again becouse o his attitude.

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
1 Thank MichaelIlfredo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodHotelsPoland, General Manager at Sheraton Grand Krakow, responded to this review, 13 January 2011
Dear Guest,

Thank you for sharing your feedback, I am happy to learn from your posting that you enjoyed your stay with us. With regards to the situation outlined I apologize for any misunderstanding or inconveniences encountered. As safety and security is of utmost importance to us we have certain procedures in place to ensure that hotel guests’ visitors are only allowed access to the guest floors upon respective verification. I truly apologize for the situation that you experienced at our hotel and do hope to get the opportunity to have you stay with us again during your next visit in April to demonstrate that what you experienced was an exception to our usual high standards.

Dagmar Zechmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckingham, United Kingdom
Level 5 Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 January 2011

I really enjoyed my stay here at the hotel. It is located in a prime location and the rooms are spacious and comfortable. But what really makes the stay memorable is the excellent staff who are extremely helpful and professional and most importantly make you feel welcome, and make the trip memorable.

  • Stayed January 2011, travelled solo
    • Value
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Helpful?
Thank TRamakrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera, Spain
Level 6 Contributor
123 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 4 January 2011

We spent 4 nights here for the New Year celebration. It combines the usual Sheraton high standard of accommodation (if not a little soulless) with a reasonably high level of service. The rooms are very comfortable and the food is of a good quality.

Minor gripes: no porter service on arrival and the pool is very small - otherwise highly recommended.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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