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PURO Krakow Stare Miasto
Ranked #26 of 256 Hotels in Krakow
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay!”
5 of 5 bubbles Reviewed 3 August 2014

Our stay at Puro was awesome. The hotel staff were helpful, friendly and accommodating. The room was very sophisticated and modern; loved the tablet control features. The location was perfect. Next to the train and bus station and shopping, for anything you may need in case you forgot to pack it. You are also near the old town, which are where all the gems are.

Great place!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Francesco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 4 August 2014
Dear Francesco G,

thank you for taking time to share detailed opinion with TA users.
I am sure your suggestions will help us to improve our product and deliver better service to out guests.
At the same time I am very happy that you decided to rate PURO Krakow as Excellent!
Thank you for staying with us

All the best

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
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English first
Trondheim, Norway
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

Stayed at a suite in this hotel in July. The hotel called it an apartement when we arrived though. The suite was clean, modern and had many facilities. The suite was at the top floor, and had a nice view of Galleria Krakowska. The suite had a seperate living area, and a tiny fridge. One tv was by the bed, and antoher one in the living area. The suite is controlled by a tablet, that worked for most of the time. Bathroom had a nice tub, and the soap smelled fantastic!

One really good thing with the hotel is that you can press a button on the controll panel by the door to let the staff know when you room needs cleaning.

We had an episode with the smart tv making a sound like it was trying to turn it self on, we had to tell the staff twice, then they came and fixed it. The hotel only has news channels in English, and as netflix is still not available in Poland we were very updated on the news. Staff said they were working on getting more english speaking channels, hope that workes out.

The hotel has a nice resturant/bar. We only tried it for beers after a long day out in Krakow. They have outdoor area, but unfortunately their overhang doesn't tolerate rain. They could also profit from selling little bowls with olives and other Italian snacks, as I really had a craving for good olives to snack on in Poland, and they were hardt to find ;)

The lobby is a good place for having a coffee, and surfing on the tablets. They actually played really cool music in the lobby! Free wifi in the suite worked well on both pc and mobile phone, no hassle.

The hotel can also help with booking tours, which was really convinient for us.

Location wise I think this hotel has a better location than many of the ones in the old city. Having been in the old city at night it was noisy and crowded, by staying here you don't have to deal with them, and you have a short distance to carry your bags when you've been to the fantastic shopping centre that is very close.

Pros of the hotel:
Galleria Krakowska (and trainstation) is very close
7 min walk to the old town
Modern decor
Friendly staff
5 free hot drinks a day
Bathtub if you have the suite
Free wifi

Cons:
Cannot have the blinds half way down
Air condition is poorly
If you decide to go to bed later than the one your sharing a room with all the lights turn on when you put the tablet in its holder
Fridge is very small
The only english speaking channels were news channels.

If I was to stay in a hotel the next time I visit Krakow I would stay here again.

Room Tip: We had 607. We live in the middle of a city normally, so sirens etc don't bother us. If you need...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank noranorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 4 August 2014
Dear noranorway,

Thank you for very precise feedback regarding your stay in PURO Krakow.
We will look closely at all mentioned topics and try to develop to meet your expectation during your next visit.
I am happy to see that your overall experience was very good!
Thank you!

Best regards

Marek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014

FULL SATISFACTION
The hotel is very well situated – right across Krakow main railway station, within 10 minutes walking distance to the historical Market Place. In spite of its pretty noisy neighborhood, the place is very calm and pleasant thanks to the perfect air-conditioning and soundproof system. I strongly recommend the Puro Hotel


  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Michel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 1 August 2014
Dear Michel K,

thank you for your kind words.
I am very happy to see that you call your stay "full satisfaction".
For me it is a guarantee that we offer the best product and service.
Thank you again for visiting us!

all the best

Marek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnstaple, United Kingdom
Level Contributor
324 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

The hotel is situated just behind the main train station and shopping centre and it is a hotel of different class!

The rooms are fairly spacious and have sensored bathrooms for under floor heating and lighting which is fantastic. A tablet controls everything, even changing the colour of the lights in the room!

Breakfast is good and a large variation, you cannot go wrong by staying here! Would stay again and again again!

Stayed July 2014, travelled solo
Helpful?
1 Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 1 August 2014
Dear Tom L,

I am glad to see that call PURO incredible.
As I can see you are frequent traveler, so you can compare out hotel to many other places.
In my opinion it is special and definitely as you say "you must see it", when coming to Krakow.
I hope that you will visit us again!

Take care!

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

Good location and really nice rooms. I love this place it's very modern and clean. I can't say enough about the staff they were amazing. I would defiantly stay here again. This hotel is about a 5 minute walk to the old city.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandonfel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 1 August 2014
Dear Brandonfel,

thank you for sharing your opinion with us.
For me as a manager it is fantastic to see that you like both, product and service.
We very much hope to host you again in the future.

All the best

Marek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

We stayed here as part of an inter railing trip spanning ten cities and this hotel was by far the best. After a v long train journey we were fortunate enough to get a free upgrade to an apartment from Maria. The lobby was very well furnished and comfortable. Staff were excellent and accommodating. The room was amazing. Two rooms and all controlled by tablet. Great bathroom also. Very classy place and the location is just five mins from main square. Will be back. Only pitfall was we booked a tour and when it came to collect us receptionist told tour guide there was no one to collect. Must tell receptionist apparently about tours.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank pkeegan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 29 July 2014
Dear pkeegan99,

Thank you for very kind opinion and calling us "Best.Hotel.Ever".
We are proud when we get such good feedback about the hotel.
At the same time, I am sorry that you experienced problem with the tour.
This is clearly the case of miscommunication and we will discuss this issue with our employees.

Thank you again

best regards

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
145 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

If you are going to be taking the train, this hotel is perfect. We had an overnight train to take and all we needed to do was to walk across 20mins before departure. What we like most about Puro was the bicycles that they loan out for free, which we used for two days to cycle to and from the main square and Kazimierz.
Given that the hotel management takes time to read and reply to every post, here are our suggestion: 1) the aircon doesnt seem to work. Room felt warm the whole time even after settig it to the coldest 2) the house keeping does not refill the body lotion and as for water , some days we get one bottle instead of two. 3) tissue paper is rationed- you get a thin pack in the box. I ended up using TP to as a substitute for make up smudge etc 4) not enough hooks. Only one in the toilet. Designer chairs in the room had to be used to hang our wet towels. 5) coffee machine in the lobby - can be really inconvenient when we wanted a hot drink in the middle of the night

Stayed July 2014, travelled as a couple
Helpful?
1 Thank julcas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 29 July 2014
Dear julcas,

Thank you very much for constructive feedback.
I will look closely myself at every point that you mentioned about and will try to improve our solutions.
I would like to say that we are always ready to help you. You just need to tell us that something is no right.
Thank you for visiting us. I hope that you will decide to come back to PURO again.

All the best

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PURO Krakow Stare Miasto

Property: PURO Krakow Stare Miasto
Address: ul. Ogrodowa 10, Krakow 31-155, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 256 Hotels in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — PURO Krakow Stare Miasto 4*
Number of rooms: 138
Official Description (provided by the hotel):
Puro Hotel Krakow is located in the city center near Galeria Krakowska, just 500 meters from the Market Square 200 meters from the Kraków Main Station. Each of 138 modern rooms is equipped with air conditioning, flat 40-inch TV and free high-speed Internet access. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed.Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests.Buffet breakfast is served daily in the hotel restaurant. ... more   less 
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