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“Top marks for the Puro!!” 5 of 5 bubbles
Review of PURO Krakow Stare Miasto

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PURO Krakow Stare Miasto
Ranked #23 of 256 Hotels in Krakow
Certificate of Excellence
Galway
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Top marks for the Puro!!”
5 of 5 bubbles Reviewed 8 August 2014

We stayed in the Puro Hotel for four nights in July this year. We really enjoyed our stay and cannot say anything bad about the hotel.

The location is good. It is across the road from a large shopping centre. The bus we got from the airport brought us to the bus station which is the other side of the shopping centre so we went in one door and out the opposite door of the shopping centre to arrive at the hotel. It is about a 10-15 minute walk to the main square which is nice.

The room was funky. I have never stayed in a room like it before. As mentioned in previous posts a Samsung Tablet is your control for the room. You use this to turn on/off the lights, the Air con, the tv. You can also use it to go on the internet and to check out of the hotel also. The en-suite is built out of glass so you can see into it from the bedroom. However there is a curtain you can draw when you need privacy!

We had breakfast in the hotel which was nice too. There is a drinks machine in the lobby around the corner from reception. If you want tea/coffee/hot choc/latte etc you swipe your room card and get it for free.

The staff in the hotel are really friendly and helpful. When we checked in we were given a street map of Krakow and the guy pointed out to us where the hotel was situated and where the main tourist attractions are in relation to the hotel. He also gave us a booklet of day trips from Krakow which they will book for you if you are interested. We booked our trip to Auschwitz and the salt mines with them. They even printed our boarding passes for us when we were leaving. Thanks for making our trip to Krakow enjoyable!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ilovemycamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Manager at PURO Krakow Stare Miasto, responded to this review, 13 August 2014
Dear Ilovemycamera

Thanks a lot for your stay with us and for this fantastic review!
I am happy to read that we made your visit to Krakow enjoyable:)
Hope to see you back soon!
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
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  • Any
English first
Coventry, United Kingdom
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

You never really know what you're getting if you haven't been to a city before so it was with a little apprehension that we arrived at the Puro. It has a glassy Industrial/Office block type look and is situated about 300 yards from the main old town Barbican gate opposite the modern shopping centre Krakow Galeria. The rooms are modern and clean, although a trifle cramped but not esxcessively and the bed was comfortable. You control everything from a tablet in your room,. TV, phone calls, check out. room service.laundry etc.Despite this English speaking staff are always on hand to provide help and advice. No tea/coffee facilitiers in the room but there is access to a free tea/coffee machine all day in the lobby. The buffett breakfast is good and a further bonus is that the reataurant serves very fine food, although the atmosphere is a little canteen style. The only issue that stops me giving this a 5 is the lack of english speaking pay per view films and although it has an outside veranda, this is by necessity out the front facing a busy junction. It was a good hotel though and I will go back

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mrbling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Manager at PURO Krakow Stare Miasto, responded to this review, 12 August 2014
Dear Mrbling

Thank you very much for choosing Puro Hotel during your first trip to Krakow.
We are very happy that you had and enjoyable stay and wish to visit us again.
See you soon!
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Room
Nice room and I liked the ability to control the lighting, tv and other amenities with the iPad.

Breakfast
The breakfast was nice and provided the essentials.

Dinner
Dinner was ok, but they had a great wine (which I did not anticipate to be in Poland) from SA.

Staff
Were ok.

Recommendations
The hop on / off schedule was not accurate. I would enhance information known/shared with guests.

  • Stayed September 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank MarkusAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, 14 August 2014
Dear MarkusAntonio
thanks a lot for your stay and very good opinion shared via TA with the others.
We are really happy you've had a good experience with PURO.
Hope we meet you here again
Regards
Marek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Puro Hotel was a perfect pit stop in our 4 night trip to Krakow. The superior room we had wasn't that big, but otherwise very nice and clean. Because of the extra comfortable bed, the sleeping experience was top quality! Air-conditioning worked perfectly and was much appreciated while the temperature in town rised up to 30 celcius during our visit.

Hotel is located close to main train station as well as the bus station. So it was very convenient and cheap to get from the airport to the hotel. The bus 292 leaves nearby the Terminal 1 and ticket costs 4 PLN. The shopping centre across the street is open until 10 or 11 P.M. daily so we had good opportunies to shop whenever we wanted :) Old town and all the most impportant sights are also within the walking distance from the hotel.

The only reason I am not giving 5 stars is the service in the restaurant. The staff there was friendly and all but quite young and inexperienced. They didn't know what wines they have on list and forgot to deliver the water we ordered. The food was tasty though and worth of the price.

Overall the experience was great and I would most definitely stay here again!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank PiaTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Manager at PURO Krakow Stare Miasto, responded to this review, 12 August 2014
Dear PiaTP

Many thanks for your recent stay with us and your positive feedback shared od TA. We appreciate your constructive comments about our service and are working on improving it for the future.
Hope to see you again in one of our hotels.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
1 review
5 of 5 bubbles Reviewed 5 August 2014

We spent 4 nights at PURO Krakow and had a wonderful time. The room was clean and very hi-tech and the staff was very helpful & friendly. The restaurant was good & a good value. Free coffee is a plus.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank jikozi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 8 August 2014
Dear jikozi,

Thank you for visiting us and your opinion.
It is fantastic to see that you like both, the product and service.
We are looking forward to hosting you again in PURO!

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodo, Norway
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Amazing hotel, amazing and helpful staff. clean and super pretty rooms. The breakfast was also amazing. I cant find one single thing that was bad with this hotel.
And for those who love shoping, ther is only a 35 meters walk to a huge shopingcenter :)

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank diter f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 5 August 2014
Dear diter f,

thank you very much for choosing PURO for your stay in our beautiful city!
I am glad to see that you enjoyed your stay with us
Hopefully, you will be able to visit us in the nearest future.

All the best

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

Our stay at Puro was awesome. The hotel staff were helpful, friendly and accommodating. The room was very sophisticated and modern; loved the tablet control features. The location was perfect. Next to the train and bus station and shopping, for anything you may need in case you forgot to pack it. You are also near the old town, which are where all the gems are.

Great place!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Francesco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, 4 August 2014
Dear Francesco G,

thank you for taking time to share detailed opinion with TA users.
I am sure your suggestions will help us to improve our product and deliver better service to out guests.
At the same time I am very happy that you decided to rate PURO Krakow as Excellent!
Thank you for staying with us

All the best

Marek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PURO Krakow Stare Miasto

Property: PURO Krakow Stare Miasto
Address: Ogrodowa 10, Krakow 31-155, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 256 Hotels in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — PURO Krakow Stare Miasto 4*
Number of rooms: 138
Official Description (provided by the hotel):
Puro Hotel Krakow is located in the city center near Galeria Krakowska, just 500 meters from the Market Square 200 meters from the Kraków Main Station. Each of 138 modern rooms is equipped with air conditioning, flat 40-inch TV and free high-speed Internet access. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed.Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests.Buffet breakfast is served daily in the hotel restaurant. ... more   less 
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