......great location, (walking distance to most main attractions), helpful and pleasant staff, lovely rooms and very good breakfast buffet. We booked through a booking agent but within about half an hour had an email offering assistance in getting from airport, booking tours etc. I asked for restaurant recommendations and they quickly emailed back the names of some for me to investigate and offered to book them. All the places we went to were very good and reasonably priced, and the cars arranged to pick us up from the airport also worked out very well.
So, why only very good as opposed to excellent? Well, we took them up on the offer to book a tour to Auschwitz and handed over our credit card. They asked whether we wanted to pay in local currency ( which we did) and handed us our confirmation of booking but no credit card confirmation which I quizzed. I was told that they only held the information and that the tour company took the money. I didn't like this and I never did get the payment slip telling me what we had paid so looked online upon our return and only saw a sterling amount which was considerably more than we had expected, and was contrary to our instructions. I emailed the hotel and 10 days later have had no response at all which is disappointing as they were so on the ball with their other communications. I understand it may not have been their fault and they may not have been able to do anything about it after the event but an acknowledgment and reassurance that they would ensure it didn't happen to anyone else would have been nice. So, moral of the story is that if you book tours through the hotel, pay in cash and get a receipt!!
- Official Description (provided by the hotel):
- Metropolitan Boutique Hotel is established in a newly renovated 19th century building, perfectly placed between the Old Town Square and the trendy area of Kazimierz. It is ideally located away from the noise, yet only minutes walk from the city’s main attractions. ... more less
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