I left this hotel this a.m. and REALLY wanted to give it a good rating but afraid I can't without warning of a few issues. It's an almost classic example of a hotel you really enjoy despite a few problems and then ruined because of obnoxious staff.
Pros: Great location, and we got a good rate. The hotel is clean though a bit spartan/utilitarian and my room included a sauna! I'm not sure if I was supposed to use it or not but I did.
Cons: Staff on my visit were not what I would remotely call friendly but the woman working on the front desk this morning was downright surly. We checked out early because our flight was at 7am. The elevators opened to a completely black lobby. All the lights were out except for the lone reading light over the woman working the front desk. I happened to notice a man sitting in the dark but only because I passed within feet of him. The receptionist then said she had to charge us some room tax that wasn't already pre-paid and then HUFFED when I asked it she could turn a light on so I could see what change I had in my pocket. I kid you not it was pitch black. After we paid, the man in the chair got up and unlocked the door to let us out. Creepy.
We had an issue with water leaking from under our shower. Because it was ceramic flooring, the water would run out into the hallway so we had to walk around barefoot because our feet got wet. We mentioned it to the front desk and their solution was to throw a towel on the floor.
As I mentioned our room had a sauna located in a corridor that also had a roll-up door that didn't come all the way down to the floor - leaving about an 8 inch space underneath. I don't know what was behind that door as it was locked (I checked) but it was rather odd.
Definitely a budget hotel. I noticed quite a few hotels within easy walking distance of the train station that I'd be inclined to try before I ever considered staying here again. The Matejko can thank the extremely rude woman working the front desk this morning for sending this customer elsewere.
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- Also Known As:
- Matejko Hotel Krakow