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andel’s by Vienna House Cracow
Ranked #19 of 256 Hotels in Krakow
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“most convenient”
5 of 5 bubbles Reviewed 13 May 2011

the most convenient hotel I have ever stayed in, train from airport stops right beside hotel, a short walk to main square, next door to good quality shopping mall. Just one critic we sat down, at the outside terrace for some bar food but the menu had nothing of interest, it was the shortest menu ever and really boring we just had a drink and went into the shopping mall where there is an abundance of choice. Used the hotel service to visit Auschwitz, good service, good car and very good chaffeur, Jack. Room was modern, spotlessly clean. There is little noise from trams at night but not too much. Staff are very friendly and helpful. Will definetly stay there again

  • Stayed May 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank gerrycullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 18 May 2011
Dear Guest,

Thank you for staying in our hotel and for taking the time to write your feedback. We sincerely appreciate your review of your stay and we are really happy that you like our location and staff.

Please let us explain that Oscar's Bar offers wide range of drinks and quick snacks and refreshments. If our guests are interested in a more sophisticated menu, we invite them to our Delight Restaurant which offers a wide selection of international and Polish specialities.

We hope to welcome you back on your next trip
Yours faithfully,

Agnieszka Dabrowska
General Manager andel's Hotel Cracow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,710 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Tel Aviv, Israel
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 May 2011

We was staying in this hotel 4 nights, double room executive apartments were ordered.
Location of the hotel is just fantastic - max 10 min walk to Rynek Glowny - The Central Market, heart of The Old Town, 1 min to Galeria Krakowska - the main city mall, 3 min to Central Railway station, everything just on distance of couple of minutes.
The stuff was very kind and friendly - we just had no issue they said NO. Front desk guys helped us a lot concernig excursion planning and transportation issues. The hotel provides own transfer service to airport - the price is as regular taxi tariff. The hotel stuff speaks English and Deutsch fluently, even room maids could converse in English almost with no difficulties. Breakfast was regular for eropean business class hotels with not bad assortment of cheeses and sausages, more than we expacted.
The room and storey were clean, no claims. Executive appartments storey (5th) has own kitchenette with coffee machine, cakes and fruites 24 hours. Very useful for latter roisterers.
Only one thing spoiled our staying (but very relatively) - the room was with windows on st.Pawia - the central one, so as you understand, this line awakes very early.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bralis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 18 May 2011
Dear Guest,

Thank you so much for your review. We are happy that you had such a good stay in our hotel. Your comments have been passed to our employees as an additional motivation to keep up our high standards.

According to your room location we can just explain that our staff is doing their best to accomodate all guests in their favourite location in the hotel. Unfortunately, this is not always possible.

We hope to welcome you back on your next trip to Cracow.

Yours faithfully,

Agnieszka Dabrowska
General Manager andel's Hotel Cracow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 8 May 2011

I had a sales meeting at the hotel. First of all the location and service was excellent and most of the group really enjoyed their stay. The food at the hotel is good, but not amazing as it is rather clinical. There are so many nice restaurants in Krakow and espcially in the Old Town that I would recomment those instead. As a business venue the meeting rooms were very addequate, the attention by the service staff as excellent and they were very accomodating. Overall, I would come back again either with the team or by myself. One point I did not like, is two weeks after the fact, and spending more than 12,000 euros for my team I received an invoice for 10 euro for bar, please!

  • Stayed April 2011, travelled on business
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Helpful?
Thank sstachowiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 11 May 2011
Dear guest,

First of all we would like to thank you for having chosen the andel’s Hotel Cracow for your sales meeting as well as for taking the time write a feedback, which caught our attention immediately. We are glad that your group enjoyed the stay and that you would visit us again.

We are very sorry that your company has been charged for mini bars. According to our hotel regulations our staff is obliged to charge our guests for mini bar consumption. Don’t hesitate to contact us for things like that in the future, so that we might find a solution for your next stay.

We are looking forward to welcome you again at andel’s Hotel Cracow.

Yours faithfully,

Agnieszka Dabrowska
General Manager andel's Hotel Cracow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
184 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 27 April 2011

This was a good choice for Krakow and very convenient. The rooms were nice, though the view out the north side was simply the facade of a shopping mall. Fortunately, I did not spend a lot of time "enjoying" that view. Service was just OK, but certainly acceptable. The train station is right across a broad square to the east and very convenient. The Barbicon at the north end of the old town is only a block or two away and the tram stops right in front of the hotel. You cannot really ask for a more convenient location.

Breakfast was also "OK" ... not as much selection as I might have liked, but egg dishes were cooked to order. Do not get the "normal" coffee, though ... ask for an espresso (which they will insist on getting for you even though it comes from a self-service machine). Don't say I didn't warn you about the regular stuff.

The only real complaint I have was with the internet service ... it was free, but worked only intermittently. I had to keep logging back into the system.

Room Tip: Ask for a view toward the train station.
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank VirtuallyAnywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 29 April 2011
Dear guest,
Thank you for your time spent sharing your experiences in andel's Hotel Cracow. Please be sure that all comments were discussed within our management team and proper action has been taken in order to find and implement proper solutions. We would like to apologize for the inconvenience concerning the Internet speed. We changed our internet offer during your stay which might have caused some confusion. We are very sorry for that inconvenience. It would be a pleasure to welcome you back in andel's Hotel Cracow.
Yours Faithfully,

Agnieszka Dąbrowska
General Manager andel's Hotel Cracow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
workington
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 26 April 2011

Stayed here over Easter and had a great time. Hotel is very central right opposite the main railway station and only 5 mins walk to the main square. Staff are very friendly and are very informative. Breakfast was lovely. Rooms were very modern and clean. When I return to Krakow again I will definitely stay here and will recommend to others.

  • Stayed April 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank panama10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 29 April 2011
Dear guest,
We would like to thank you for the opportunity you recently gave us to welcome you as our guest at andel´s Hotel Cracow. We are delighted that we were able to convince you of the service and quality we provide. We will pass on your compliments to the entire team who made your stay so comfortable. We hope to welcome you again in near future.
Yours Faithfully,

Agnieszka Dąbrowska
General Manager andel's Hotel Cracow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 21 April 2011

Just back from a 4 night stay in the Andels,great location with Bus Depot/Train Station situated behind the Hotel with a large modern Shopping Centre beside it.Staff very polite & friendly with a modern Bar/restaurant area.Rooms spotless equipped with a safe & Mini Bar.
Its about 7-8 minute walk to the Old Town square.Having seen many of the other Town Centre Hotels during our stay, I must admit the Andels looked so much more modern & stylish than them! Highly recommended.......

Room Tip: Varied Breakfast ,served up til 11 am each morning
See more room tips
  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiteHartCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 29 April 2011
Dear guest,
Thank you for your review and taking the time to pass it to the Tripadvisor readers. We are happy to read that you liked the hotel. We try to provide quality on the highest level and we do our best to meet our guest's expectations. It would be great to welcome you again in the future.
Yours Faithfully,

Agnieszka Dąbrowska
General Manager andel's Hotel Cracow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 April 2011

My son (aged 24) and I took a 3-day break in Krakow to visit the local historic sites and have a few beers. We stayed in Ander's Hotel and the entire stay was very enjoyable. The reception staff were very friendly and helpful. As our schedule was tight the reception staff arranged our tours, recommended restaurants, provided local maps and were very knowledgeable about local events.
The hotel restaurant was excellent - there was a big choice for breakfast which ranged from full cooked to continental. The rooms were very clean, modern and quiet. Tea/coffee facilities were provided. We used the hotel bar and it was fine.
I suggest that all visitor documents should be typed in font size 12. In Krakow (not just the hotel) they tend to use a very small font size and it's nearly impossible to read without glasses. It can be inconvenient if you don’t have your reading glasses with you.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayo_Supporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels6600100, General Manager at andel’s by Vienna House Cracow, responded to this review, 29 April 2011
Dear guest,

Thank you very much for choosing andel’s Hotel Cracow. We also would like to thank you for your nice and encouraging comments about our hotel. Thank you for your comment about our visitor documents – we will take your hint into consideration for future planning. We are looking forward to welcome you again!

Yours Faithfully,

Agnieszka Dąbrowska
General Manager andel's Hotel Cracow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about andel’s by Vienna House Cracow

Property: andel’s by Vienna House Cracow
Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Krakow
#12 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Official Description (provided by the hotel):
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 
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Also Known As:
Andels Hotel Krakow
Andels Krakow

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