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“Excellent accomodation in Krakow”

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Vienna House Andel's Cracow
Ranked #32 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed 25 April 2014

We have been a couple of days in Krakow and we stayed in this very good hotel. We really liked the decor of the hotel which was very easy and fairly central. The rooms are very clean and we 've found everything perfect .

  • Stayed: October 2013, travelled as a couple
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Thank Polimeno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at Vienna House Andel's Cracow, responded to this reviewResponded 29 April 2014

Dear Guest,

We are very proud to see that all our services fulfilled and even exceeded your expectations. We will continue to do our best to maintain such a high level of services and we hope to welcome you again during the next trip Krakow.

With kind regards,
Maria Makal-Mlynarska

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549 - 555 of 1,842 reviews

Reviewed 25 April 2014 via mobile

This hotel is in a superb location on edge of old town with lovely rooms and very helpful front lobby staff. However, it's restaurant staff and quality of breakfast is dreadful. Having just spent over an hour trying to actually get a breakfast I have given up and have come to McDonald's for a Big Mac! The food was stone cold, tomatoe sauce with a handful of baked beans somewhere at the bottom. I asked for grilled tomatoes which they flatly refused to cook. No mushrooms! I thought I would make do with tea. I was served cold coffee. All I managed was toast! I have complained to the manager but still forced to eat outside. They had tomatoes and a grill but flatly refused to cook them. The worst service ever! But despite this it is still a very nice hotel. Problems confined to restaurant. I am here till Monday!!

Stayed: April 2014, travelled solo
7  Thank Evanses12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We recently enjoyed a great four night stay in this hotel.

We had a king room with a view over the square, which was lovely and found the hotel to be nice and quiet at night which is when other hotels can become noisy. The bed was particularly comfortable with great pillows.

Andels Hotel is right next door to the shopping centre, train station and the bus station. We took the bus from the airport and the driver directed us through the shopping centre to the front door and Andels was around 150m along to the left.

The hotel is a short 5 minute walk to the main town square, going via the underpass right beside the hotel.

We felt the hotel bar was quite expensive and for that reason did not seem to get very busy. In the town it was easy to get a large beer for anything between 5-8 zloty but the hotel charged 14!

The only issue we had was on our last morning when our phone was ringing like an alarm every half hour from 8.10am. We contacted reception who said it was not them but this continued until we left the room to check out at 11.40am. There was no explanation for this and it did ruin the relaxing lie in planned for our final morning!

We would definitely recommend Andels and would be happy to stay there again.

Room Tip: Ask for a room on a high floor overlooking the square
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  • Stayed: April 2014, travelled as a couple
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Thank June1069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at Vienna House Andel's Cracow, responded to this reviewResponded 29 April 2014

Dear Guest,
Thank you so much for your praising review and kind words regarding your stay with us at the andel's Hotel Cracow.
It really makes for a fantastic reward for entire ANDELS Team and myself. Please do not let us wait for too long for your next visit as you are very much anticipated!

Warm regards,
Maria Makal- Mlynarska

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Reviewed 21 April 2014

The hotel is perfectly positioned for visiting Krakow, just on the perimeter of the old city, next door to the modern shopping mall, walking distance from the train and bus stations and has trams on the doorstep.It overlooks a large pedestrain square which means that rooms on this side are quiet with a fascinating view. The rooms are clean and comfortable and toiletries replaced each day.
The breakfast is excellent and is served from 6.30 until 10.30am with a team of excellent staff who are extremely helpful and hard working.Don't miss having your eggs cooked freshly by the egg chef.
Oscar's bar is comfortable and we were fortunate enough to be there when free cocktails and canapes were served while a live jazz trio were performing.
Good free wi-fi at all times.
I would not hesistate to recommend this hotel.

Room Tip: Have a room overlooking the square, probably quieter. Don't bother with the upgrade when offered...
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  • Stayed: April 2014, travelled as a couple
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1  Thank Jmd4649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at Vienna House Andel's Cracow, responded to this reviewResponded 29 April 2014

Dear Guest,

Thank you for placing your comment on TripAdvisor website. I forwarded your opinion to all involved departments in andel's Hotel Cracow in order to thank the staff for providing such a great standard of our services. We are very delighted that you wrote: "excellent staff who are extremely helpful and hard working". It is always good to hear that our staff were helpful and professional.

With best regards,
Maria Makal-Mlynarska

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Reviewed 20 April 2014

A friend and I have come to Krakow over the Easter break. The hotel had been great! Very helpful staff, nice rooms, and a delicious breakfast! With a 5 minute walk to the Main Market Square, it doesn't get much easier than that. Will definitely stay here again if I come back.

  • Stayed: April 2014
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Thank Rackley1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at Vienna House Andel's Cracow, responded to this reviewResponded 29 April 2014

Dear Guest,
Thank you for the fantastic comments and ratings.
"delicious breakfast!" - this is a really big pleasure to read this words.
We keep our fingers crossed to welcome you back again at the andel's Hotel Cracow.

With Regards,
Maria Makal-Mlynarska

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Reviewed 19 April 2014

The location of this hotel is opposite a large, modern shopping mall and the train station. A 10 minute walk brings you to the lovely main city square via the most beautiful, pedestrian area.
The rooms are as nice as their modern bathrooms; great value for money.
The breakfast caters for all; warm, bread but also healthy juices (beetroot and sauerkraut).

  • Stayed: April 2014, travelled on business
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Thank TravelTulip2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Stayed here 2 nights while in Krakow, and booked via Expedia while on offer (unbeatable value).

Location: next door to Galeria Krakowska, a shopping mall. Carrefour to buy goodies, food court and restaurants for all day dining. Central to the city, everything is within walking distance.

Room: Funky bathroom lights (like a nightclub). Very comfy, clean and modern. We had 2 single beds+ 1 additional, and still plenty of space for all 3 of us.

Hotel: Modern, bright & well lit. Staff were very friendly and helpful. Carpark is secure, albeit a little bit costly. free 24hr wifi is a plus (renews everyday). Restaurant downstairs has a great menu. tried the local dishes (best zurek of the trip), pierogi portion is shamefully small; pasta/risotto & hotplate specialty was good. Bar menu equally good - real gourmet burger with quality fresh ingredients.

highly recommended, and will definitely visit again.

  • Stayed: March 2014, travelled with friends
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Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at Vienna House Andel's Cracow, responded to this reviewResponded 25 April 2014

Dear Guest,
First and foremost we would like to take this opportunity to thank you for staying with us and for taking yourself the time to share your opinion.
Guest comments such as yours are a vital factor in monitoring our performance and enabling us to provide better services, where applicable, on future visits.
We are very happy to learn that you were satisfied with your accommodation as well as the services provided by our associates. The team of andel’s Hotel Cracow is always committed to deliver high quality and memorable service to our guests.
Thank you, once again, for your valuable feedback and we are looking forward to welcoming you back to our property , where we assure you of our best attention and services.

Yours sincerely,
Maria Makal-Mlynarska

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Additional Information about Vienna House Andel's Cracow

Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Krakow
#16 Family Hotel in Krakow
#18 Luxury Hotel in Krakow
#21 Romantic Hotel in Krakow
Price Range: £58 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Andel's Cracow 4*
Number of rooms: 159
Official Description (provided by the hotel):
The 4-star hotel Vienna House Andel's Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 
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Also Known As:
Andels Hotel Krakow
Andels Krakow

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