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“Brilliant Hotel”

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andel’s by Vienna House Cracow
Ranked #20 of 258 Hotels in Krakow
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Brilliant Hotel”
Reviewed 6 May 2014

Brilliant and modern hotel situated in the heart of everything. A very short walk from the Old Town and right beside the bus and train station (handy for getting from and to the airport). There is also a really big shopping centre beside the hotel if you want to go shopping. Rooms were lovely, modern and clean with towels being changed every day. Someone has mentioned the mini bar prices being ridiculously expensive but we didn't find them that expensive. All the staff were all lovely, very friendly and extremely helpful. On the morning we were leaving we asked for a taxi. Less than 1 minute later our taxi was there waiting. Breakfast was lovely with loads of choice on offer. There is a spa and gym within the hotel but we didn't use it as we didn't have time. I would definitely recommend this hotel to anyone wishing to travel to Krakow. We will be back to it again.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Teeny_82_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 10 May 2014
Dear Guest,
Thank you so much for your praising review and kind words regarding your stay with us at the andel's Hotel Cracow.
It really reads like music to our ears " the staff were all lovely, very friendly and extremely helpful". Thank you, it really makes for a fantastic reward for entire ANDELS Team and myself. Please do not let us wait for too long for your next visit as you are very much anticipated!

Warm regards,
Maria Makal-Mlynarska
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Traveller tips help you choose the right room.   Room tips (241)
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Nottinghamshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 May 2014

Great hotel in an excellent location close to the main square, shopping mall, bus station etc. with very nice modern rooms and facilities. Breakfast was very nice and we had lunch outside on the terrace once which was also very nice. The staff were very helpful and the hotel is very clean. My only issue would be that the mini bar in the room is ridiculously expensive, so we didn't use it so no problem there, there is a 24 hour shop opposite the hotel if you need any drinks or snacks. Oscars bar is nice but with so much to do we only drank here once. Would definitely stay again.

Room Tip: Ask for a room overlooking the square/ shopping mall
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank casu-al82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 May 2014

We were glad we choose Andel’s hotel. Reception staff were extremely helpful we relaxed at the hotel with its great rooms. The breakfast choice was very good, but an area of improvement is the restaurant. Location is great and in several minutes you are in the old city center.A great choice for those with short stays in Krakow and wants to see the best of the city.

  • Stayed April 2014, travelled with family
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Helpful?
Thank Hatzvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molde, Norway
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2014

Crakow is one of the best destinations in Europe and this hotel is a part of making it so fantastic. Hotel Andel`s is located vis a vis Cracow biggest mal. It is situated a 3-5 minutes walk from the old town.

The rooms are new and VERY clean. The bathroom is huge and at last you can shower in a hotel without running around and try to find the water which is dripping down. The bed is fantastic and gave me the best sleep ever in a Hotel. Even the hotel is close to the main railwaystation it is quiet.

They serve both English and Continental breakfast. It tasted well too. The bar in the hotel is also nice and as in the rest of the hotel - the service is excellent.

Room Tip: I lived on the second floor. Nice and quiet.
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  • Stayed April 2014, travelled on business
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Helpful?
Thank Fotballitalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarpsborg, Ostfold, Norway
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2014

Very clean rooms, nice and modern decor and just a few steps from Galeria Krakowska. The beds may be small, but are comfortable, and the bathroom is absolutely wonderful with seperate shower and bathtub. The selection at the breakfast buffe is good - scrambled eggs, bacon and sausages, fruits, cereals and pancakes. The hotel is really in the heart of Krakow with everything within walking distance, and the old town is a 5 minutes stroll from the hotel. A great choice for those with short stays in Krakow and wants to see the best of the city.

  • Stayed April 2014, travelled with friends
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Helpful?
Thank 428Globetrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 April 2014

So many good accomodation choices in Krakow but we were glad we chose Adel’s hotel. Reception and bar staff were extremely helpful even ensuring my son and I could watch the Liverpool match in the bar - nothing was too much trouble. Very chilled and relaxed hotel with great rooms. The breakfast choice was very good, but an area of improvement is the restaurant. Service which was hit and miss - having to find a waitress to ask for coffee and tea each morning lets them down. Location was spot on as we had to get the train after our three days in Krakow to Budapest and the hotel is linked to the train station via the very good shopping mall and only a short walk to the centre via the subway.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Gary027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 29 April 2014
Dear Guest,
We appreciate your feedback. Thank you for highlighting the variety of possibilities awaiting our guests while staying at the andel's Hotel Cracow like big screen in the Oscar's Bar where you can watch the different matches. All remarks regarding the service were delivered to our staff which is always trying to do the utmost in providing high quality and efficient service to all hotel guests.
Thank you, once again, for your valuable feedback and we are looking forward to welcoming you back to our property , where we assure you of our best attention and services.

Yours sincerely,
Maria Makal-Mlynarska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

Its a good hotel well located for train and bus station... and the old town. We were on the 4th floor and the room seemed smaller than previous rooms at this hotel. just unlucky I guess. Have stayed before and will stay again although others may offer better value for money.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Gerard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about andel’s by Vienna House Cracow

Property: andel’s by Vienna House Cracow
Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Krakow
#12 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Official Description (provided by the hotel):
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 
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Also Known As:
Andels Hotel Krakow
Andels Krakow

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