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“Smart, clean, efficient. Good location.” 4 of 5 bubbles
Review of andel’s by Vienna House Cracow

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andel’s by Vienna House Cracow
Ranked #21 of 256 Hotels in Krakow
Certificate of Excellence
London, United Kingdom
Level Contributor
251 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Smart, clean, efficient. Good location.”
4 of 5 bubbles Reviewed 16 May 2014

Right in the heart of Krakow within easy reach of the main square and business areas - probably ideally located for a business trip. Rooms are modern, perhaps a little lacking in charm, but very well appointed. Service very good - let me check out the night before as I had an early start.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 28 May 2014
Dear Guest,

I would like to thank you for your time to comment on Trip Advisor regarding your recent stay.
It is always good to hear that our staff were helpful and you liked our hotel.

With best regards,
Maria Makal-Mlynarska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,681 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
Plymouth, United Kingdom
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Stayed here through a family recommendation and it was a brilliant hotel. Very well designed and must be one of the best looking hotels in Krakow. Located near the Shopping Mall and close to the bus stop from the airport. Food was excellent, reasonable prices and if you go to the bar and want a refreshing cocktail get a 'polish garden' very tasty. Staff very polite and can organize trips to the Salt mines or Auschwitz etc. About 10 mins walk to the old square centre and easy to get to. Would stay again should i visit Poland.

Room Tip: We had a room on the 3rd floor facing the square, was great. If you want to go all out then you can...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rich_break
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 16 May 2014
Dear Guest,
I am delighted with your positive review highlighting our professional yet attentive and friendly Team. We always do our utmost to ensure all our guests are welcomed and well taken care of!

Thank you for the fantastic comments and ratings - we keep our fingers crossed to welcome you back again at the andel's Hotel Cracow.

Best Regards
Maria Makal-Mlynarska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grove City, Pennsylvania, United States
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

Easy walking distance to central square, large mall right next door, clean, modern. I stayed here at the end of April, 2014, booked it online. There is a bar and a restaurant on the premises. English speaking staff.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, UK
Level Contributor
8 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 7 May 2014

Recommended by Travel Republic for a long weekend break. A great location (opposite the railway station and only a 3-4 minute walk to the old walled town), modern, well appointed rooms, friendly staff - a great base for sightseeing. Would certainly recommend it for a city break.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle Upon Tyne
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

We arrived last friday around 7pm, we were checked in promptly by excellent staff, we wwere given our room cards we were in room 304, it overlooked the square, of which we had a great view of it and over some of the city. The rooms were very nice, beds were very comfortable as was the bedding. However we had twin beds, when i questioned this at the receptioon they told me that if you book a double room it mean there are two people staying in it and it doesnt mean you will get a double bed which i though was a bit unusual. The beds did push together but bear this in mind if you are thinking of booking this hotel, tell them you want a double bed. Very clean, equipped with a flatscreen tv, a phone, a safe, a minibar, hairdryer is in the desk drawer. We were more than happy with it. The bathrooms are lovely also, the showere is more of a wet room, and the shower itself was fantastic, it was like being pelted by warm marshmallows, we didnt ever want to get out. Hot water a plenty. We heard nothing from any other room, it was very quiet in our room. We liked Oscars bar on the ground floor, a modern but very comfortable place to sit and drink or eat, we had breaskfast at the hotel on two out of the three mornings, we hadnt pre booked these and looking back paid for them purely to save us looking elsewhere as it costs around £12 per person. The food though was nice, Cereal, juices, breads, cold meats, cheeses,the the hot stuff, bacon, slices polish sausage with onions, frankfurter type sausages, scrambld eggs (there was an egg man cooking omlettes etc on one morning but not the next!) Smoothies, tea and coffe, so there was enough for anyone, (there was also GLUTEN FREE bread available) which you could toast. It was fresh and tasty, though overpriced. The hotel if ideally situated next to a modern shopping center, bus station and railway station. The sqaure is nice to sit in, the hotel has its own tabel and chairs out on the square for you to enjoy and drink or snack al fresco. We discovered that the main square was barely a ten minute walk from the hotel, Schindlers factory about 30 minutes and the Jewish Quarter Kazimeirz about 20 minutes, taxis are very reasonable. The City tour golf carts arent as cheap as you think and are payable per car not per person. We found that there were free walking tours that begin in the main square tale you around the old town, the jewish qiarter and the former jewish ghetto area are the best very informative and being free meant our money was best used elsewhere.

Room Tip: You can ask to be in a room overlooking the square it will be quieter than the main road side.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank UncleTravellinMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 10 May 2014
Dear Guest,
Your special review brought us so much pleasure - thank you, it is highly appreciated.
There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one.
Judging by your comments I feel we succeeded!

Best regards,
Maria Makal-Mlynarska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Very well-appointed hotel situated in the heart of Krakow, on the main square. Rooms very comfortable with the facilities one would expect from a hotel of this standard. Breakfast plentiful with a wide variety of choice. Terrace very pleasant for a post-breakfast coffee and a vodka nightcap.
Staff very courteous and efficient.

Room Tip: If possible arrange for a room overlooking the main square.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank celtickerr1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 10 May 2014
Dear Guest,

I would like to thank you for your time to comment on Trip Advisor regarding your recent stay.
It is always good to hear that our staff were helpful. We are also very glad that you liked our breakfast.

With best regards,
Maria Makal-Mlynarska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Brilliant and modern hotel situated in the heart of everything. A very short walk from the Old Town and right beside the bus and train station (handy for getting from and to the airport). There is also a really big shopping centre beside the hotel if you want to go shopping. Rooms were lovely, modern and clean with towels being changed every day. Someone has mentioned the mini bar prices being ridiculously expensive but we didn't find them that expensive. All the staff were all lovely, very friendly and extremely helpful. On the morning we were leaving we asked for a taxi. Less than 1 minute later our taxi was there waiting. Breakfast was lovely with loads of choice on offer. There is a spa and gym within the hotel but we didn't use it as we didn't have time. I would definitely recommend this hotel to anyone wishing to travel to Krakow. We will be back to it again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teeny_82_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, General Manager at andel’s by Vienna House Cracow, responded to this review, 10 May 2014
Dear Guest,
Thank you so much for your praising review and kind words regarding your stay with us at the andel's Hotel Cracow.
It really reads like music to our ears " the staff were all lovely, very friendly and extremely helpful". Thank you, it really makes for a fantastic reward for entire ANDELS Team and myself. Please do not let us wait for too long for your next visit as you are very much anticipated!

Warm regards,
Maria Makal-Mlynarska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about andel’s by Vienna House Cracow

Property: andel’s by Vienna House Cracow
Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Krakow
#13 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Official Description (provided by the hotel):
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 
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Also Known As:
Andels Hotel Krakow
Andels Krakow

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