Okay, so i’ve stayed in some pretty dodgy hostels in some pretty dodgy places in the world but this really takes the biscuit as being one of the most badly managed, unwelcoming hostels imaginable.
Firstly, I must stress that the rooms themselves are quite pleasant, clean and comfortable. The location is also okay (although there are plenty of hostels nearer to the old town centre).
My real issue is the reception or the lack there of... I arrived and was told that my room would be ready at 2pm and so left my backpack in the storage room to explore the area and come back later. I didn’t end up returning to the hostel until just after 10pm and found no one on the reception. In spite of ringing the bell, no one answered. I tried the alternative buzzer that indicated that assistance would come a few minutes later. This was in fact the very angry receptionist storming up the stairs asking why I had disturbed him at this time. He informed me that the reception is only open until 10pm. I was obviously apologetic (even though most hostels in Europe seem to be 24 hour) but was then called a ‘stupid little American’. I’m not American. Disturbing him after 10pm was my mistake but if this was so important, maybe guests should be informed on arrival.
The next day was raining relentlessly so i spent most of the day in the hostel. The internet wasn’t working so i kept on popping downstairs to ask on reception whether there was anything they could do. The four times i checked (and i even pressed the buzzer of doom), no one was there to help. I suspected they may have a vendetta against me, until i found a bedraggled guest outside the hostel who had just arrived and hadn’t been let in for twenty minutes.
Later on in the evening (7.30pm, God forbid after 10pm), i returned with another guest to ask again about the internet and he had enquiries about phone chargers. After pressing the buzzer of doom we were met by the same guy who started yelling at me saying as if he was going to help me after i rudely disturbed him the other night. When the other guest enquired about the charger, he was met with (imagine shouting) ‘will you stop disturbing me. I am so tired of this. You have what is in your room’. And stormed off.
As a secondary school teacher in London... I have dealt with a fair amount of verbal abuse, but his attitude and rudeness was unbelievable.
Krakow is a beautiful city with lots of friendly people. Please try and see them and don’t stay here.
RE: Breakfast didn’t really bother me but one guy crudely exclaimed that the breakfast was so bad he wouldn’t serve it to a one night stand that looked like the back end of a bus. So if it’s continental you’re looking for, don’t expect it.
- Official Description (provided by the hotel):
- Only 4 minutes' walk from the Main Market Square and 6 minutes from Krakow Railway Station, Blue Aparthotel combines an excellent location with affordable rates.Breakfast is included in the price of your room and Wi-Fi is free. Blue Aparthotel is open 24/7.You can choose between brightly decorated rooms with private or shared bathrooms. They accommodate 1 to 4 people, so they are suitable for solo travelers, couples, groups of friends or families.Laundry facilities and airport shuttle are also available.All the attractions and entertainment of Krakow's Old Town are within easy walking distance of Blue Aparthotel. ... more less
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