The hotel is small and in an old building that's not very charming from the outside but the rooms are fine. It was a short walk to the old square and a Kantor and ATM machines were very close. An Italian restaurant atttached to the hotel is very good.
What really made this hotel standout for me was the service provided by the staff. We were a six persons in two to three rooms during our stay. Three different staff responded to questions and requests from three of us and they always made us feel like they were happy to help, even when they were busy. Restaurant recommendations were all very good. They called several first to ensure we would not have a long wait or be turned away. They spoke English well which was great. Even during breakfast which was mostly a good buffet of cold foods, they eagerly offered and made ommelettes (which were simply prepared, slightly loose, but excellent tasting). I definitely recommend this hotel but keep in mind as an old building someone with limited mobility could be challenged walking down to the reception area where breakfast is served.
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- Also Known As:
- Pugetow Hotel Krakow