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“Impeccable service”
Review of Amber Hotel

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Amber Hotel
Ranked #21 of 259 Hotels in Krakow
Certificate of Excellence
Somerset
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Impeccable service”
Reviewed 16 December 2011

Superb hospitality and impeccable service. Reception staff were friendly and caring and offered helpful advice. When my wife sought medical treatment on the day of our departure the staff contacted a pharmacist, then directed her to a hospital. Thanks to their assistance my wife was able to see a doctor and receive treatment that enabled us to catch our flight on time.

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank PJMSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Aberaeron, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 December 2011

Quite simply this hotel must be one of the cosiest, homeliest,professionally presented that I could wish to visit. Attention to detail by all the staff from the moment of our arrival to our departure was great, rooms were well sized,clean and featured endearing touches such as the decanter of cherry vodka welcome drink overlooked by a small teddy bear sitting on the bed !
The second day of our stay was St. Nicholas Day (6th. Dec) a day of gift giving in Poland and in the morning hanging from the handle of each bedroom door was a beautifully wrapped bar of Swiss chocolate - this thoughtful gesture summed up the service level provided at The Amber.
Free WiFi is available, a sauna and multi gym are provided on the lower ground floor and the ground floor restaurant where a comprehensive choice of breakfast was on offer also provided a varied evening dinner menu. Yet another useful and individual touch was the daily hotel newsletter on each table at breakfast outlining basic information on the city and some "whats on" suggestions.
This hotel provides complete value for money and is ideally situated for exploring the beautiful Old Town, trips further afield being readily booked from reception.
We traveled as a group of 5 with age range 19 - 64 and were all very impressed by Hotel Amber and are happy to give a recommendation of the highest order whilst already planning our next stay !

  • Stayed December 2011, travelled with friends
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Helpful?
4 Thank MartinWJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, England
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 December 2011

We booked this hotel for our first visit to Krakow. We are so pleased. Kind, helpful, attentive staff, very clean hotel, excellent breakfast, free Wifi, very near centre of Krakow, tea and coffee making facilities in room and a very generous complimentary cherry vodka. We will definitely visit again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank AnnSurrey_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 December 2011

Good location and easy to find, really good quality hotel comfortable clean and warm. Good breakfast excellent variety and standard. Staff helpfull and friendly.....overall cannot wait to go back!

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
Thank Samantha6671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 December 2011

Booked the hotel through Expedia. Lovely hotel in close proximity to the main square. Reception staff very friendly and we were given access to our room immediately (11am). Room was of a very good standard with TV and tea/coffee making available and the bathroom was superb with a super shower and lots of hot water. The breakfast was more than adequate with a good selection of hot and cold food, my only complaint being that it was served in quite a small room with the food presented on a narrow bar which if a number of guests were present together resulted in a bit of a 'traffic jam'.
Krakow itself is a very pretty city and is very 'doable' in a few days. We took advantage of the free walks that start each day from outside the large church in the corner of the main square. At 11am there is the 'City walk' which takes place every day and at 3pm the 'Jewish Quarter walk' but this is not available between December and I think March (weather!). Both our guides were very knowledgable with a good mix of history and humour.

  • Stayed November 2011, travelled as a couple
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Helpful?
2 Thank kmunro28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 December 2011

The staff are so polite and helpfull. The meals are fantastic and worth the wait. A memeber of are party was taken ill and had to go to hospital and with the help of the staff they arranged transport, hotels for somebody to stay with my friend and where to buy the things she needed. They aranged fantastic trips with the aid of a mini bus and driver so good value. I hope to stay again very soon.

  • Stayed November 2011, travelled with friends
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Helpful?
1 Thank derry b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 November 2011

Seven of us stayed at the Amber Hotel in 4 rooms from Thursday to Monday. The hotel is well placed on a quiet street, just 5 minutes walk from the central old market square. A bank for money exchange and cash machine are conveniently opposite the hotel. You will get a better exchange rate there than in the UK!
The hotel was scrupulously clean. The heating was good although on our last morning the hot water in the shower was getting a bit cool because of high demand around 08:30 hrs. Rooms were modern, very clean and warm but with adjustable radiators and air conditioning (we didn't need it in November!). There was a safe in each room. A complimentary drink of cherry vodka was waiting in our room when we arrived - a nice touch to go with the big pillows and teddy bear. Complimentary, large, juicy apples were always available in reception.
The staff, in particular, were fantastic, polite, helpful, cheerful and friendly. We found this to be characteristic of many of the people that we spoke to in Krakow. The reception staff helped us to discover different places to eat, supplied information from the internet and even booked the restaurants for us. The small restaurant at the hotel produced a good breakfast of cereals, cheeses, meats, fruit, pastries, toast, eggs, sausages and pancakes every day plus fruit juices, tea and coffee. The restaurant also serves good, traditional Polish food at a very modest price in the evening.
During our stay we visited Auschwitz-Birkenau (60 minutes drive), Wielicza Salt Mine (30 min.) and Oskar Schindler's Enamel Factory (in Krakow) We visited one each day and our group would recommend them all. The staff at the Hotel Amber will arrange the visits if required. There are excellent bus and tram systems in Krakow that will allow cheap, easy access to all parts of the city. Some museums appear to close on Mondays.
Return by taxi from the hotel to the airport is approx. 20 minutes.
Hotel Amber has a sister hotel in Krakow, the Hotel Wielopole, which we did not see but were told that it is similar to Amber.

Room Tip: Room 106 has disabled access to toilet and shower
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  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
Thank Mindenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amber Hotel

Property: Amber Hotel
Address: Ul. Garbarska 8/10, Krakow 31-131, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in Krakow
#19 Family Hotel in Krakow
#22 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Amber Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
In the heart of this magical city, right next to the enchanting and picturesque Krakow old town, in a secluded street there is an unusual place, XIX century tenement house, and inside - a little, unbelievably hospitable boutique Amber Hotel with a unique atmosphere. Even though the hotel is situated in the very centre of the old town, only 500 meters from the main square, it manages to remain distant from urban noise. Elegant and functional rooms provide our guests with ideal conditions for both work and relaxation. Comfortably furnished rooms, coffee/tea making facilities, satellite TV, free and fast internet connection contribute to creating a comfortable and friendly place for every guest. The hotel is frequently visited, apart from tourists and businessmen, by renowned personalities from cultural, artistic and political circles. Extremely friendly service, always ready to help, makes it an exceptional place, full of good manners and taste, where every desire of the Guests is immediately satisfied by the professional service. ... more   less 
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Also Known As:
Amber Hotel Krakow

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