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“Great Hotel”
Review of Spatz Aparthotel

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Spatz Aparthotel
Ranked #39 of 264 Hotels in Krakow
Certificate of Excellence
Reviewed 25 July 2012

Stayed 3 nights. Room modern, clean and comfortable. Staff very good. Cannot fault the food or service from the staff. Hotel is approx 5 mins from Wawel Castle and not too far from the main square. Would 100% recommend this hotel.

Room Tip: Stayed in room 22 - top floor, no lift! Staff more than happy to carry cases up the stairs. It was q...
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  • Stayed: July 2012, travelled with family
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Thank CBTherapist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear CBTherapist,

Your feedback is very much appreciated as many travellers use this site to decide whether to stay with us :)
Everytime we get reviews like yours it makes us more proud and pushes us to continue to provide the best customer service.

Is was a pleasure to have you as our Guests. We hope to see you again soon.

Kind Regards,
Julia Madej

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596 - 602 of 932 reviews

Reviewed 22 July 2012

It's the second time I stayed at Hotel Spatz and enjoyed it again. Perfect localization, very good service and helpful staff. Close to the city center and all the attractions in Kazmierz. Would reccommend it for sure!

  • Stayed: June 2012, travelled with friends
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1  Thank JimmyZoulias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear JimmyZoulias,

Thank you very much for your appreciation :)
This is the best award for us to hear that our Guests felt with us comfortable.
Please feel invited as well for your future stay.

Kind Regards,
Julia Madej

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Reviewed 22 July 2012

I cannot praise that staff at this hotel enough, they were very helpful and responsive prior to our arrival and this continued throughout our stay. On the evening that we arrived, we had an extra person just for one night and it was not trouble for the staff to put an extra bed in our room to accommodate the extra guest - this was very much appreciated.

The room was large and we requested a room with a balcony and got it - not realising that it was the only room with a balcony!

The staff assisted with booking taxi transfers from and to the airport. The hotel is in a great location.

The only thing that I would point out is that there's no air conditioning, we were provided with 2 fans, which was great, but there are no power points near the beds so it was difficult for the fan to reach the beds. We got an extension cord and this helped a little.

I would recommend this to others

  • Stayed: July 2012, travelled with friends
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1  Thank Sharls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear Sharls,

Thank you for delightful review with a beautiful title :)
Thank you so much for your kindness :) :)
I appreciate you acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to ensure you will want to return.

See you in Kraków next time.

Kind Regards,
Julia Madej

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Reviewed 12 July 2012

Spatz is my favorite hotel in Krakow. It's not expensive comparing to other places in Krakow and the location is just great. There is a plenty of restaurants around so even if you don't like the hotel's restaurant (which is good) you can always find something near. The rooms are very comfortable and I really enjoy staying there, even that the air conditioning is not in every room. But there is a kettle in every room which I found very useful. The hotel's staff is really nice, friendly and helpful!
I recommend this hotel to everyone who's looking for a nice place with a good atmosphere.

Room Tip: Just remember that there is no lift in a hotel..
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  • Stayed: July 2012, travelled on business
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2  Thank Iwona x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear Iwona X,

Thank you very much for the glowing review of Spatz Hotel - what a compliment it is to be recommended as such valuable Hotel. I greatly enjoyed reading that you found Spatz Hotel to be "fantastic" one.
I am delighted to read that stay was perfect in every moment. The team takes great pride in connecting with our guests and having fun in creating memorable experiences.
I am very glad to hear you were able to enjoy Spatz Hotel also and we look forward to welcoming you back again.

Kind Regards,
Julia Madej

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Reviewed 4 July 2012

The hotel was ok. Room 18 too small. The frozen margarita in the backyard was perfect. The Service was very good. Quiet area.

Room Tip: Room 18 was very small.
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  • Stayed: June 2012, travelled as a couple
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2  Thank vdirdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

Breakfast was not worth money. We ate every morning, because there was so much to do and excursions. A great location and easy to pass - really nice staff. Air conditioning was missing and the room was really hot

  • Stayed: July 2012, travelled with friends
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Thank Hanska77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear Hanska 77,

First of all I would like to say thank you for your review and by the way clarify some issues.

Our breakfast is proposed at 7,6 € ( 32 PLN ) per person which //we try to hope // we consider// is not too high since we are proposing :) :

-Hot drinks (coffee and 7 kind of teas) and juices
- white bread / cereals bread and French toasts,
-Bacon, white ham and smoked ham,
-Yogurts,
- cheeses,
-Fresh fruits and home made fresh fruit salad,
-jams and honey
-scrambled eggs, omlette, fried eggs (on a ham), toasts, soft-boiled eggs, hard-boiled eggs, sausage - dishes above are included in the price of breakfast.
Thank you for your feedback about your experience of breakfast; it is important for me to hear this.

Welcome back to our hotel! We are thrilled you enjoyed your stay with us and we look forward to the opportunity to welcome you back in the near future.

Kind Regards,
Julia Madej

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Reviewed 27 June 2012

We booked a room at this hotel for two nights after reading many reviews - we were a bit apprehensive when booking after reading several reviews about people's bookings being forgotten/over bookings being made etc

Thankfully our experience was extremely positive - we were given a spacious airy room with full sized adult beds for 4 people as requested. The room was very clean and tidy. The only slightly negative comments is that there was no minibar in the room to provide cold drinks if needed and the street outside was quite noisy at night especially if the windows were kept open due to heat. There was no lifts available n you have to be quite healthy to climb all the stairs. Also there was no ac provision however we were provided with a fan which was sufficient.

We added breakfast to our booking which has got to be the best decision we took. Breakfast consisted of cereals, selection of hot buns, jams, honey, cakes, cold meats (ham etc), cheese and also included hot dishes which could be prepared if requested such as fried eggs, scrambled eggs, sausages etc. food quality was very good. We also decided to dine at the restaurant in the evening after noticing that they provided a 10% discount on dinner if u had breakfast in the restaurant. Again food was delicious and very good value for money however we were very disappointed to discover the evening staff appeared to not know about the 10% discount offer advertised in the breakfast menu. When we asked the breakfast staff the following day they informed us we had to inform them in the morning we wanted to dine there in the evening and they would pass the information to the evening staff. This system is a bit odd to say the least.

Good location of hotel - close to main square (about 2 tram stops/10-15 min walk) and lots to see around Jewish district.

Overall staff were v friendly and helpful and would definitely stay here again if visiting krakow again.

  • Stayed: June 2012
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1  Thank Sbrjtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia M, Manager at Spatz Aparthotel, responded to this reviewResponded 30 July 2012

Dear Sbrjtraveller,

Thank you for taking the time to share your feedback of Spatz Hotel on TripAdvisor.
We do admit that our rooms are not equipped with minibar facilities and we are sorry for the misunderstanding.
We always do our best to provide services at the highest level. If, however, you do not feel fully satisfied with your stay at our hotel we are sorry for that.
I would like to apologize for the misunderstanding arising from the mistake at the restaurant. We will try to fix it. I understand that you feel uncomfortable. We always try to avoid such situations.
I am happy that you are forgiving all small inconvenient. If you take any problems please ask reception desk – we will help you :)
We are thrilled you enjoyed your stay with us and we look forward to the opportunity to welcome you back in the near future.

Kind Regards,
Julia Madej

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spatz Aparthotel

Address: ul. Miodowa 11, Krakow 31-055, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kazimierz , Stare Miasto
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#24 Family Hotel in Krakow
#39 Romantic Hotel in Krakow
Price Range: £33 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Spatz Aparthotel 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Spatz is a real jewel of Kazimierz district. It is situated in the historic centre of Cracow in cultural, shopping and business area, surrounded by climatic houses. This is an unforgettable journey to the past. Spatz is a perfect starting point for trips to Oscar Shindler's Factory, former ghetto and old Jewish synagogues. Spatz is one of three boutique hotels in Poland that are part of a world prestigious hotels' chain- Epoque Hotels. ... more   less 
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Also Known As:
Aparthotel Spatz Krakow
Aparthotel Spatz Hotel Krakow

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