We stayed in this hotel for 2 nights in may 2014. Hotel is very basic and can be noisey due to passing traffic and other guests. We did not spend much time in the hotel due to this being a short break. Rooms are clean enough although wouldnt look too closely, a little dusty and windows could do with a good scrub. The bed was very soft and very squeaky, even if you rolled over it made a noise!!
The breakfast was just ok with cereal, fruit, juice, fried eggs and sausage on offer but the milk and juice were warm from sitting out!!
The Hotel is in the jewish quarter close to some cool bars and nice restaurants. easy walking distance to castle and main sqaure (15-20min walk to square)
Our main issue with this hotel was when checking out we were asked had we had anything from the mini bar and had we had any breakfasts we needed to pay for. The receptionist Patryca was rather rude and advised that the breakfast would be 84Zloty for the two people roughly £19. However when we checked in we were advised that the breakfast was 50Zloty for two people. I challenged the receptionist on the price and she said it was becasue I had booked the break in December therefore the price was dearer. My response but im eating it in May and didnt pre book. All seemed a little strange, finally she agreed that I would pay 50 zloty but because of the city tax this would mean I must pay 64 zloty. I asked could I have a receipt for this and Patryca advised that the receipt would not show the tax. I then asked to speak to a manager, conveniently a manager was not available and we left paying only what we owed ie 50 zloty we were told that breakfast would cost. Something not right with this receptionist, im not sure if she was chancing her arm but it was all very odd and she was very rude. We had prebooked are stay and paid everything up front therefore we wernt expecting to pay any extras. My advice, when going for breakfast and checking in ask what the price is and maybe pay up front!! Apart from this one staff member we had a rather enjoyable stay in Krakow and would go back but maybe pick a different hotel!!
- Official Description (provided by the hotel):
- Spatz is a real jewel of Kazimierz district. It is situated in the historic centre of Cracow in cultural, shopping and business area, surrounded by climatic houses. This is an unforgettable journey to the past. Spatz is a perfect starting point for trips to Oscar Shindler's Factory, former ghetto and old Jewish synagogues. Spatz is one of three boutique hotels in Poland that are part of a world prestigious hotels' chain- Epoque Hotels. ... more less
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- Also Known As:
- Aparthotel Spatz Krakow
- Aparthotel Spatz Hotel Krakow