We booked at the Orient Ekspres for 5 nights. They did not have an apt for all 5 nights, but had a room for 3 and said we could move to an apt (across the hall) for the last 2 nights.
We had asked for a quiet, non smoking unit. We checked in and were shown the room. It was clean and inviting. We were enjoying a restful sleep until 6 AM when a workman began rolling large garbage containers across the cobbled courtyard right outside our room. It sounded like a freight train rolling by !! So much for a quiet room !
We went for breakfast and said we couldn't stay in that room if the noise we experienced was to be a regular occurrence. They said they had nothing available to move us to until the next day when they could move us to an apartment. We clearly asked if the apt was quiet and were told it was.
Our second night in the room was better, as no one was rolling containers across the courtyard early AM, but we looked forward to moving to an apt so we could cook.
We moved in to the apt ( #5) and were dismayed to find that it had no kitchen !! When we asked, we were told that not all apts have kitchens. I guess their definition of what constitutes an apartment is different from mine !!
We thought that at least it would be quiet. WRONG !! The first night we decided to sleep in the back room as it was not facing the street and would be the quietest. WRONG AGAIN !! The back room has a window that on the stairs leading up to the apt and other rooms (private ?) in the building. These stairs are wood and when people enter the stairwell, the door bangs closed, then as they climb the stairs, the steps echo like a bass drum. Being a weekend, people were banging the door and stomping up the stairs right outside our window until about 3 AM. Night three - not much sleep.
We complained about the noise at breakfast and were told by the girl who had given us the room that she didn't know it was noisy as she had never stayed in it !!! (even though she was the one who had put us in it when we complained about noise in the other room) She also said they couldn't move us again. Not wanting to spend holiday time hunting for another place, we decided to stay and try sleeping in the front room (this was a large apt, suitable for 4 or more).
The front room faces Stolarska Street and there is a bar a few doors up the street. All night long, people were loudly talking as they walked to and from the bar. Not quiet. We ultimately had to use earplugs to get a rest.
Don't let this put you off Krakow. It is a beautiful city and we would go back in a flash, but if you want a decent rest, don't stay in the Orient Ekspres room or apartment # 5