I just didn't like this place at all. Several small things combined to make the whole experience a negative one for me. In isolation none would have really been a problem but added together they left me with a very poor impression of the place.
I stayed two nights independently, before staying for another two nights as part of a tour group. The specifics of the tour group booking I had no control over. The good points were that the rooms are of a decent size and there is a tram stop at the end of the street to make travelling around very easy. The bad points were that the pillows and bed linen were of the worst quality I have ever seen in any accommodation. The breakfast was very basic, and you were expected to clear away after yourself. The wifi would work for 10 minutes, then the connection would drop out for 10 minutes or more. After I completed my independent stay and checked back in a few hours later with my tour group booking, the lady on the desk refused to give me the metallic card for opening the gate saying that "we don't give them out to groups" (Why? I was still a paying customer) The reception is supposed to be 24-hour but when I went for an early morning run the next morning and rang the bell for the gate to be opened, no one opened it for several minutes. I suspected this would happen as they were probably not expecting people to be coming and going before 7am, which is why I was annoyed to be refused a card to open the gate. After having an en suite bathroom for my first two nights, five or six rooms were expected to share one bathroom when I joined my tour group.
In addition, The Secret Garden Hostel left a bad impression immediately after I arrived by charging me in British Pounds at their own hideous exchange rate instead of Polish złoty (the lady on the desk quoted the price to me in złoty before I handed over my card). Not crime of the century, but dishonest all the same as you have to give permission for this, and my receipt of course said I had. I wouldn't have given permission if I'd been asked, particularly because my card gives me the actual exchange rate with no fees. If they overcharge everyone in this way hoping that they won't notice, the profits will soon mount up.
Having said all of this, I know that this is a hostel and not a hotel, but I wouldn't stay here again even if it was free for the reasons outlined above. If you're prepared to make serious compromises in return for the fairly cheap price (although not as cheap as you think it will be if they charge you in the wrong currency at a rate to suit themselves) then fair enough but I wouldn't recommend staying here at all if you can afford to pay a little more.
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- Also Known As:
- The Secret Garden Hotel Krakow
- Secret Garden Hostel Krakow
- Secret Garden Hostel Hotel Krakow