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“poor customer service”
Review of Hotel Alexander II

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Hotel Alexander II
Ranked #123 of 259 Hotels in Krakow
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“poor customer service”
Reviewed 17 July 2013

I have recently stayed at this hotel for one night. Overall, I was happy with the hotel- the location, breakfast and the room.

The hotel was in a great location, a short walk from the station and town centre. The room was clean and though the room backed onto the railway, the noise did not bother us.

On our arrival we booked a trip to Auschwitz for the following day. Later on the same day we confirmed the booking again with the receptionist, who assured us everything was booked. The next day we checked out and waited to be collected for our trip from reception. It transpired that the receptionist the previous day had not booked us onto the trip. When we asked the receptionist on duty to help us book a new trip he was extremely unhelpful. He did not want to call other tour companies as "it is not the company we use". I understand that the first receptionist may have forgotten to book the trip however the situation could have been resolved had the on duty receptionist actually taken some interest in helping to rectify his colleagues error.

The customer service was very poor therefore had it not been for this I would have rated the hotel higher.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules_gem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2013

I stayed here for three nights. Customer service is spot on, hotel rooms were very clean and tidy and the hotel was literally a ten minute walk through the park from the main square. The only problem I had as noted by previous reviews is the train track. I was on the 4th floor at the back and my head must of been around four metres metres from the track sooo noisy but the fact the hotel was great and local equalled it out. The trains seem to quieten around 1am but then start again around 6am :/ apart from this no problems. Would stay here again but would ask for a front of building room.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Skittle87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hertfordshire
1 review
Reviewed 10 June 2013

Me and my 2 girlfriends stayed here in feb. TWe had booked 2 rooms but we all wanted to stay together so asked for a room with 3 beds in, they did this with no problems!! Perfect little room. Heard the trains but it wasnt a big deal. Was close tot the old town, and the reception staff were so helpful in helping us book trips to aushwitz and to the salt mines (which are both recommended highly!!) In feb is was so cold so remeber your thermals!! So so cheap everywhere we ate! So much choice! Definatly go to Raspberry grandma's for AMAZING food and drinks! Best restaurant! krakow is beautiful! I would recommend you staying at this hotel, the breakfast is decent aswell!

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FayLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 June 2013

It's in a great location for the Old Town also the train and bus station if you require it. We had asked for an early booking in and this was enabled without a problem. Staff are friendly.
Yes there is an issue with the trains if you have a room at the back but I managed to sleep OK without the ear plugs I had taken as a precaution!
Breakfast is more than adequate and for a small charge I noticed you can make a sandwich to take away. There are water coolers available on each floor. If you want a kettle you ask at reception as although there are tea/coffee satchets the kettle's aren't provided.
Highly recommend a trip to Auschwitz, an overwhelming experience

Room Tip: I expect the front rooms would be quieter!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smogEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2013

Great location, right near station and shops. Main square is a short walk. Rooms were nice and warm as it was snowing outside whilst we were here. The food for the breakfasts was of a good standard and plenty choice. The wifi in the hotel is free which we used to find restaurants for our evening meals.
Visit austwitch whilst here. Use an organised tour as you get the commentary whilst walking round.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 May 2013

My partner and I stayed there for 4 nights. Our room was fairly small, but perfectly adequate. We booked a package deal, so we were met from the airport by taxi. It would have been easy to get a train as the hotel was next to the station.

The breakfast was more than adequate. Please don't expect an English breakfast, the Polish are far more healthy than us Brits!

The staff were exceptionally helpful and polite. I would have no hesitation in recommending this hotel to anyone. As mentioned in previous comments the hotel is very close to the railway line. A little tip - take earplugs and you won't hear a thing!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Cas049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2013

we had been travelling for about 12 hours when we arrived at the hotel,so we were very tired.
couldn't wait for an afternoon nap,forget it,the room we had was metres away from the main railwaylines,and I mean metres,with the trains running all day it was horrenous.the room backed on to the lines literally.after about an hour in the room we asked to swop rooms,but was advised all the rooms were the same,we had a twin room,1 bed had a headboard ,the other was, would you believe a 2 foot x 7 inch window,we went out for the evening and returned about midnight,the trains were less frequent,but it only takes 1 to wake you up,thank god we only booked for 1 night,i was so sleep deprived the next day I felt ill,dont go there,at all costs

Room Tip: I woud steer well clear of this hotel,we got no rest wotsoever
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  • Stayed May 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moroc99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Alexander II

Property: Hotel Alexander II
Address: ul. Dr. Ludwika Zamenhofa 14, Krakow 31-025, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto , Wesoła Zachód
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #123 of 259 Hotels in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Alexander II 3*
Number of rooms: 30
Reservation Options:
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