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“Great view of the market square”

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The Bonerowski Palace
Ranked #82 of 262 Hotels in Krakow
Certificate of Excellence
Reviewed 5 August 2012

Our suite was super. Great view, huge space and very confortable. Poor breakfast. A little bit expensive for the service. It is not a true five star, but the location is superb.
To take a shower we had to secure the showerhead with one hand or the bathroom would be inundated.

Room Tip: Suites with view.
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  • Stayed: July 2012, travelled with family
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Thank Ronaldo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam K, General Manager at The Bonerowski Palace, responded to this reviewResponded 17 October 2012

Thank you. I would like to inform you that we have changed our breakfast buffet. Right now there are a huge choice of dishes and a chief who cooks on request and according to guest's taste.GM, Adam Koc.

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363 - 369 of 512 reviews

Reviewed 27 July 2012

This wonderful hotel made another wow factor in our book of travels through Europe. Rooms were huge and very comfortable bordering on opulent. Was in a great position right in the middle of the main market square. Surrounded by countless great affordable restaurants and cafes. The staff were very friendly and helpful. The market square has something happening all the time and is a great place to sit and watch the world go by. Noise can't be heard from the square at night. Thanks for making this destination a must do again.

  • Stayed: July 2012, travelled with friends
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Thank Gaynor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam K, General Manager at The Bonerowski Palace, responded to this reviewResponded 18 October 2012

Thank you very much for such a nice rewiev. GM, Adam Koc.

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Reviewed 18 July 2012

What a gem of a hotel, superbly located right on the square in this fabulous city. We have a 2 room apartment, incredibly spacious, well furnished and high ceilings. Very clean and well maintained. Staff at the hotel are outstanding. We have just spent a month in Northern Europe staying in 5 star hotels in Norway,Sweden, Germany and Poland and this was the stand out. Incredibly good value (most things in Poland are!) If you go to Krakow do yourself a favour and stay at Bonerowski Palace, you will not regret it! Oh, and they DO have tea & cofee making facilities in the rooms!

Room Tip: Only 1 room has a view over the square, so don't be disappointed if you are not overlooking it.
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  • Stayed: July 2012, travelled as a couple
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1  Thank Noel734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam K, General Manager at The Bonerowski Palace, responded to this reviewResponded 17 October 2012

Thank you very much for a such nice review. GM, Adam Koc.

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Reviewed 20 June 2012

This beautiful hotel is centrally located in the main square of the old town. Our room was very spacious, tastefully decorated and had modern bathroom facilities. We heard no noise from the square or surrounding rooms.

The staff were genuinely friendly and made various arrangements including transfers on our behalf. Nothing we asked for was an effort.

Breakfast was great, we were spoilt for choice. We also had dinner here on our arrival, the food was amazing.

We would stay here again without any hesitation and recommend it to anyone wishing to visit the area.

  • Stayed: June 2012, travelled as a couple
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1  Thank berny_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2012

Our stay at the Bonerowski Palace was outstanding. Our stay started with being picked up by a car service (they do other top hotels in Krakow) that the hotel arranged. Yes, the man had a sign with our name on it. Our checkin went well and the bellman took our luggage up to the room and showed us how to use the heavy magnetic key in the elevator and the room. The 'key' was a little bit difficult to use when we came into the room in the dark but NO big issue once we got better at.
The suite was very large and the furniture was not antiques and a bit on the sparce side but functional for our needs. Hubby had a desk he could work on and not be in the bedroom area. At first, I was a little worried about the bed but it proved to be more comfortable than it looked. While the bathroom only had one sink, there was a nice separate rain shower that suited my husband perfectly. The soaking tub was large and well suited to my needs after spending hours walking in Krakow. The room was very quiet even when the Main Square was loud on Friday and Saturday night. The heavy curtains did an excellent job of keeping the light out if you wanted to sleep in. The wireless Internet service was very good throughout the building.
Breakfast was very nice and included custom cooked eggs. We loved the table by the window that we could watch the square come to life in the morning including the carriage horses that lined up right outside. We ate dinner here the first night we arrive and we were very pleased with the quality and inventiveness of the menu. The goat cheese salad was huge and we shared it. Our entres and desserts we just the right size. We also did an afternoon dessert visit and the pieces of cake were HUGE!
Krakow is a lovely city and even our four day stay was not enough time to do it justice. Both my husband and I agree that we want to return to Krakow and when we do, we will definitely stay at this beautifully restored palace. You couldn't beat the location of the service we had.

Room Tip: We loved suite 302.
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  • Stayed: April 2012, travelled as a couple
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2  Thank Claudia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

What a wonderful 4 night break we had in room 306 in this hotel. The room was very large and beautiful with some lovely touches - lavender, combs, chocolates, the thickest curtains I have ever seen ever!! The staff were most helpful and my only little moan is that there were not tea and coffee making facilities in the room - so if you wake early like we did i.e. 6am it was not possible to get coffee.
Apart from that the situation is brilliant in the square and they offer heating and rugs outside under brollies so even in the rain you can sit and watch the world go buy. Very helpful arranging trips too and taxis with mercedes cars and lovely drivers.
Many thanks Deborah and Roger

Room Tip: We liked 306 it was large and although not on the square very quiet.
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  • Stayed: April 2012, travelled as a couple
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1  Thank RogerandDeborahHALE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

The Bonerowsksi Palace is a beautifully restored hotel in a wonderful location and we had a lovely few days in this fascinating city. But why have untold sums of money been poured in renovating this hotel only for it to be run by people who are clearly have no interest in, nor understanding of, what guests require of a hotel?

If considering a visit, you may wish to be aware of the following:
1. Lack of attention to detail
My husband booked online direct with the hotel. The confirmation came back with the wrong dates. Unfortunately he had to cancel at the last minute, so our son came with me. The hotel assured us in writing that the driver at the airport would be holding up a sign in my name and that an extra bed would be placed in our room. This did not happen.

2. Quality of room
We had three nights in the Bonerowski Suite. This is enormous and beautifully decorated set of rooms. However:
- although there were 8 chairs and 2 sofas in the suite, they were cheaply and meanly made and not comfortable for any length of time. Picture 1.
- there is no chest of drawers so the only place for clothes is on shelves in the wardrobe.To open this side of the wardrobe an armchair must be moved each time. There is no place for a suitcase
- there were four large windows in our suite, three facing the square and one facing the side street. Each had wonderfully extravagant looking curtains but they were not hung on curtain tracks and so would not close. While I was ok about having to leave the curtains open at the front, the side window - picture 2 - looked straight into flats and office across the street - picture 3. Bear this in mind if you need darkness to sleep or if you would rather the locals did not see you in your undies.
- there is no hospitality tray, not unexpected in this type of hotel, but neither was there any mention of room service. So anyone fancying a cup of coffee, say, must nip out to find a cafe on the square which offers take out.
- there is a minibar but, contrary to the room folder, there was no price list for the contents
- there is apparently a sauna in the hotel but we saw nothing that indicated where it might be

3. Bathroom
- no face cloths are provided nor any shampoo, only head and body gel
- the shower was over the bath rather than in a separate cubicle, which is a surprise at this level.
- lengths of rough, non slip tape had been stuck to the bath which, unless you like lying on sandpaper, rendered the bath useless as somewhere for a relaxing soak.
- there was a fixture to attach the shower head but this was not strong enough and the shower head either fell out completely or it just about held on at the lowest possible position. So only guests under about 5'3" can shower in comfort.

4. Cleanliness
The suite appeared clean when we arrived, but crumbs accidentally dropped onto the carpet on our first day were still there when we left. Ditto rings from glasses on the bedside table and coffee table.
In trying to get comfortable on one of the sofas, I dislodged a seat cushion and discovered a previous occupant's favourite snack - picture 4

5. Noise
This was a major problem. Due to the wooden floors, the exposed beams and the obvious lack of sound insulation, noise travelled from floor to floor. Fine if there is a Chopin piano recital on the floor below and just about ok when there is a painter working all day in the room above. Not so good when
- on our first morning we were awoken at 8am by the sound of drilling in the room above. Apparently the electrician needed to drill channels for the wiring in the room upstairs, which is being renovated. Surely the manager could have thought that guests may wish to lie in?
- on our second night, I was awoken at 3.15 am by the sound of someone in the room above walking about in what sounded like steel tipped boots. He spent about 15 minutes marching up and down, presumably inspecting the renovation work. Next morning, the receptionist said the security guard had been up there in the middle of the night, having a look round. As this meant that my sleep had been disturbed two nights running I asked that some adjustment could be made to the bill.
- on our third night, the function rooms below were taken by a party. Happily the live music stopped at 11 as we heard every note.

6. Checkout
When it came to checking out, a different receptionist was on duty. She printed off our bill which showed no reduction, as promised by the first receptionist. When I pointed this out, she said that it was not possible to offer any adjustment to compensate for my two nights' disturbed sleep (in a £300/night room). Apparently the manager had checked the cctv and no one had been in the room above us in the middle of the night. Positively no security guard had been up there. It must have been guests and the hotel cannot be responsible for what guests do. In fact, madam is wrong - the noise had not come from above, but from the room next door. But that room was unoccupied. Again madam is wrong. Surely a noise from above is very different to a noise from next door. Madam is wrong yet again. No one is calling madam a liar, she is merely wrong. So then I produced a leaflet from the room offering a 10% discount at the hotel which apparently only applied to meals there, although it didn't actually say so anywhere on the leaflet. Eventually the receptionist conceded and produced a second bill with a 10% discount. Except she hadn't actually taken 10% off, so a third bill was produced. Still not 10% off. Eventually she allowed me to borrow her calculator and work it out for her. Bill number 4 was right and we left to the sound of the receptionist’s profuse apologies to the guests behind us for their having to wait so long while she dealt with us.

Finally, as far as I know, the only rooms which overlook the square are those of the Bonerowski suite in which we stayed. The ground floor is taken up with the coffee shop, the first floor with the function rooms, the second with the Bonerowski suite and the third floor is currently being renovated . Unless there are guest rooms in the attic, then all other guest rooms overlook the side street – back to picture 3 again.

To conclude, if you must stay here, I hope that you have a really lovely time, but I am sure that there are many finer places to stay in Krakow.

  • Stayed: March 2012, travelled with family
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6  Thank protowanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam K, General Manager at The Bonerowski Palace, responded to this reviewResponded 18 October 2012

Thank you for your comments. As I am a new GM at the hotel I can not be responsible for a person being in charge for the hotel in March 2012. However, I am very sorry you were not satisfied with your stay in the Bonerowski Palace. Each detail you mentioned will be checked and approved by myselfe. If you are going to visit Krakow in the future, please add a comment you wish to meet me - I would like to thank you for all suggestions. GM, Adam Koc.

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Additional Information about The Bonerowski Palace

Address: ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#40 Luxury Hotel in Krakow
Price Range: £102 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Official Description (provided by the hotel):
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow

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