I was invited with my family for spending Xmas together in mountains. I was so disapointed when we have arrived to Meta Hotel. From the beginning we could feel very nervous atmosphere with staff. They were not organized at all.Rooms seamed ok until next day when housekeepers cleaned them. Even in Egipt rooms are cleaner that in Hotel Meta. Disaster. Also we asked for extra water to room and have been told that only water on arrival is free of charge. Four star Hotel and no water in room !!!! Disaster!! Only I can say that Hotel Meta has Very Poor Staff Service. That included Rooms cleaning, waiters service and overall. On Xmas Day there was no Duty Manager to share our opinions. All guests had to share their comments with poor receptionist. That never ever happens in four star standards Hotels in the world. You could see and feel that all waitress staff were just working there temporary. When we wanted to drink wine we had to ask for menu because staff even didn't know you have wine in offer. Only good thing was very good food. Congratulations to the Chef and staff in kitchen. Well done ! But that one good point would not let me recommend this hotel !!
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