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Mercure Kasprowy Zakopane
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Reviews (901)
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215 - 220 of 901 reviews
Reviewed 3 November 2013

Mercure Kasprowy is beautifully situated on the slope of the Szymaszkowa meadow . Remember to ask for a room with a view of the Tatra Mountains. This view is unforgettable. But you will have to pay extra for it(60PLN per night). Our room standard was far away from normal Mercure Hotel standard and sparked the memory of old communistic times. The mattresses on our beds were uncomfortable and made of rubber?. The sofa bed for our big kid was definitely too short for him but despite this he slept very well . This room was too small for 3 persons so it was impossible for a room maid to tidy it up. Now let's go to eat something. The food was delicious and succulent . The restaurant staff were very polite and helpful.
We had the luxury of a swimming pool. We enjoyed it a lot. The surroundings were very clean and the water itself warm enough to have a lot of fun with a stunning Tatra Mountains view.
The reception personnel- trying their best but they still have quite a lot to learn.
So as a summary. Very memorable stay but looking forward to future refurbishments.

Stayed: October 2013, travelled with family
5  Thank Sonofmyparents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

Friendly and helpful staff, plus the view over the Tatra Mts. (both from rooms and restaurant) are definitely the strong points. Rooms and bathrooms clean and comfortable. Good place for family stays and conferences. However, there are some "buts" which justify the 'average' rating: (1) nice and silent location but not necessarily the best accessibility - walking to the town centre does take some time and is not worth doing; (2) spatious parking lot - but additionally charged; (3) free Wi-Fi but pretty slow in rooms. Moreover, no AC in rooms, while the hotel is exposed to the South / intensive sunshine. In the past Kasprowy was the most comfortable and prestigious hotel on the PL side of the High Tatra Mts., but nowadays it's slightly dated. The prices might be reasonable for foreign visitors, but slightly too high for an average Polish person. However, the number of competing new hotels in the town and region, often with better location and higher standard, is growing each year, which would have to influence the Mercure Kasprowy pricing policy very soon - check for 'special offers'.

Room Tip: Ask for rooms with balcony and mountain view. Smokers may enjoy the top / 7th floor, where smoking in rooms is allowed.
  • Stayed: October 2013, travelled on business
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2  Thank Zbig_niew_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

This hotel has average rooms that are clean and fairly comfortable. The hair dryer in our room was in sad shape with broken parts. It actually worked but probably not good enough to dry hair. It was also very awkward for left handed people. Our dinner in the restaurant was very good.

  • Stayed: September 2013, travelled with friends
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3  Thank showmemo61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

Good things:
1) breath taking view over the mountains
2)Clean bathroom
3) enough facilities in the room
4) free WI-FI
5)Friendly stuff

Things that could be better:
1)hotel is not as near to the city as you may think so the fact that parking is not for free is bit disappointing
2) the shuttle is functioning only till 5 pm so if you want to stay in the city longer you can or walk or order a taxi(and the taxi will rip you off as soon as they find out that you don't speak polish )
3) Pillows were not very comfortable,way too soft

Concluding : Great place to stay with excellent service!

  • Stayed: September 2013, travelled as a couple
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2  Thank femminka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

We stayed at Mercure Kasprowy in September for a long weekend. The rooms were nice and clean, the staff friendly and helpful. The heated indoor pool was a nice touch which we enjoyed, but though the hotel was far from full, the pool still felt a bit crowded. The interior of the hotel, especially the spa areas, did feel a bit dated and not too elegant. It's a bit of a walk from the city (20 mins), but there's a shuttle service that operates until 5 o'clock and taxis are cheap.

  • Stayed: September 2013, travelled as a couple
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2  Thank Skands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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