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“Heartily recommended”

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Sofitel Wroclaw Old Town
Ranked #12 of 73 Hotels in Wroclaw
Certificate of Excellence
Reviewed 17 February 2011

superb location, attentive staff, clean spacious room, luxurious beds and an absolute bargain!

  • Stayed: February 2011, travelled as a couple
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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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An Accor traveller
Poznan
1
Reviewed 14 February 2011

  • Stayed: February 2011, travelled as a couple
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 28 December 2010

We had a top room with free mini bar ,, it was stocked daily :)). Walking distance to old town where a meal for two with drinks is about £16
Stayed there twice now while the wife had plastic surgery
Safe cheep and clean

  • Stayed: December 2010, travelled as a couple
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Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2010

Apart from comfortable bed and central location there is nothing to write home about this hotel. But there is something to write about the management of SOFITEL.
I purchased 2 night accommodation at this hotel on the SOFITEL website prepaying full amount as requested when booking - which is pretty standard procedure. Therefore I was amazed being asked by the receptionist to present my credit card in purpose of making payment for my stay when checking out.
The aloof receptionist remained unconvinced of me having paid for the room and still insisted on getting my creditcard even though I did show her a copy of my reservation where it clearly read "Prepaid", "no refund" and "Your payment authorization has been confirmed and is considered definite". I was told by her that the hotel has problems with getting money for on-line transactions and therefore she wanted my card. All these in a very unfriendly way that I requested to talk to the Front Desk Manager who supported her version though in more polite way. Conclusion: Do not add to the financial problems of SOFITEL - avoid it!!

  • Stayed: December 2010, travelled with family
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2  Thank MKK-Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8282828282, Manager at Sofitel Wroclaw Old Town, responded to this reviewResponded 22 December 2010

Dear Sir,

On behalf of the Sofitel Wroclaw Old Town, we would like to apologise for letting you down on our service promise. The staff member in question has been spoken with and the result is that we are reviewing our training of the team with regards to online offers and payment conditions. Thank you for your comments and feedback, it is essential to receive notice of where we can improve and so we are grateful for you taking the time to let us know.

Yours sincerely,

The Management of the Sofitel Wroclaw Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2010

Top hotel in a great location, Bar a bit expensive. Staff excellent, rooms good and clean but the best of all is the location.2 mins from main square. I recommend Ragtime cafe (in Square with flower stalls) for good well priced food and live jazz.

BUT DO NOT USE POLAND SHUTTLE.COM for transfer from airport as I was there with 2 elderly relatives and they did not turn up . I telephoned them and they said the driver got caught in traffic which was nonsense POLANDSHUTTLE.COM ARE UNRELIABLE.

  • Stayed: December 2010, travelled with family
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Thank bjfkdf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2010

Stayed at the Sofitel last week. Booked a "deluxe" room - which meant that he minibar came free with the room :). They didn't replenish the stock of the minibar everyday however.

So the positives:

+ Great location right in the Old Town.
+ Beds are super comfortable and room is kept nice and warm. Curtains black out light effectively.
+ Nice gym facilities - available 24 hrs per day
+ Free LAN Internet
+ Staff friendly and efficient
+ Rooms facing on to courtyard are quiet - ask for one of those at check-in.

Negatives

- no Wi-fi in rooms - means you have to use short LAN cable at desk.
- Shower unit is old and needs renovation - water pressure on 5 floor is low
- Breakfast not included in the "deluxe" rate

All in all, I would highly recommend this property at 90€ per night to anyone staying in Wroclaw.

  • Stayed: December 2010, travelled as a couple
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Thank Ravenna2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2010

Wonderful hotel with great staff and fantastic service , Sofitel has a superb location for business and leisure travelers alike as it is situated in the heart of the city and is surrounded by bars/restaurants and shops. The hotel does have a restaurant but while tasty it is also quite pricey compared to the surrounding eateries. There is a bar in the hotel which i have always frequented on my stays to the hotel because of its beautiful decor and friendly efficient staff but lately it seems to have become the smoking area of the hotel which is unfortunate, on my last visit it became apparent there is no proper ventilation system so the smoke stays in the air and as a non smoker i don't wish to breathe the smoke and have my clothes smell of cigarettes. Apart from that negativity i love to stay in this hotel and will continue to do so in the future.

  • Stayed: November 2010, travelled on business
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Thank frequentflyer1976_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Wroclaw Old Town

Address: ul. Swietego Mikolaja 67, Wroclaw 50-127, Poland
Region: Poland > Southern Poland > Lower Silesia Province > Wroclaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Wroclaw
#3 Spa Hotel in Wroclaw
#4 Family Hotel in Wroclaw
#4 Business Hotel in Wroclaw
#7 Luxury Hotel in Wroclaw
Price Range: £59 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Wroclaw Old Town 5*
Number of rooms: 205
Official Description (provided by the hotel):
Ideal for business or leisure, Sofitel Wroclaw Old Town is located in the heart of Old Town - the city's cultural, social and business epicenter - just minutes from the famous Market Square and Hala Ludowa exhibit/concert hall. The impressive glass-roofatrium is an excellent example of contemporary Polish architecture, blending sleek design with noble materials. The world-class facilities include 10 fully equipped meeting rooms, a luxurious spa, a gourmet restaurant, and spacious guest rooms & suites. ... more   less 
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Also Known As:
Sofitel Wroclaw Hotel Wroclaw
Wroclaw Sofitel
Accor Wroclaw

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