The day we arrived there, the receptionist (a brunette girl very stupid) told us that there weren't rooms for us, and we should go to their other hotel, Polonia Hotel. And here started all the lies...
We moved to hotel Polonia but it was dirty, ugly, and lower category than Silfor Europeijsky. Off course we came again to the receptionist to claim for our rights. And the only answer of this brunette girl was allways the same: It's not my problem, yo have to go there. And they allways told us that Polonia hotel was the same cathegory, even if we could see the 2 stars in one and the 3 stars in the other.
This girls was lying & cheating us all the time, saying that there were a water flooding in all of our rooms, after that they don't have claims book, that the manager was out of the city.
Nobody was in the hotel just to manage the problem & help us. We spent there all the day just waiting for a solutions, until there arrived another receptionist (a blonde one) so nice & kind, that arranged everything, and gave us some more rooms in Silfor, and moved the other people to another better hoter close to the center.
The only reward we got was a free breakfast for everybody. And they said it will be a dinner and a bottle of vodka for everyone, but finally it was only one for me, and no one else.
After that, a lot of problems more came: The lock of some rooms were broken and they had to wait for 2 hours! to repair. Others had some ashes in the room and a lot of smoke, that they could'nt sleep well...
We're so sad about the tretment the hotel gave us, and for sure we don't recommend stay there because we're never comming back.
- Official Description (provided by the hotel):
- This unusual place located in the very centre of Wrocław offers accommodation in 95 comfortable rooms with large bathrooms, wireless internet and TV. Highly qualified personnel along with beautiful interiors will allow you to get some rest splendidly and feel special. We serve dishes that will delight with taste and finesse of serving in the smart restaurant. Additionally, in our offer Business Zone, we provide exceptionally attractive conditions for people travelling on business. Hotel Europejski is a perfect place for those who value comfort as well as the highest quality of service.The great advantage of the hotel is its perfect location. The Town Square as well as the historic district Ostrów Tumski are near away. In this area we will also find numerous restaurants, unique barrelhouses and lively clubs open till late night hours. ... more less
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