Pros: location, restaurant staff, some of the front desk staff, welcoming lobby, nice rooms overall, room service
Cons: Wifi, man at the front desk with the glasses, housekeeping, noise from trams, none of the English languages on the TV work (e.g. CNN)
In order of the pros and cons.
The location is wonderful. It is a short walk to the town square but not around the noise of the square. With that said if your room faces the street you will hear the trams starting early and ending late. Nothing they can do about it but if you are a light sleeper consider asking for an internal room.
Every time I went to the restaurant for a coffee to go they were wonderful. Very nice and professional. The same goes for the front desk, especially the women. Very professional and nice. The guy at check-out was also very nice. This professionalism started by my walking in and asking for a rate for three nights (extended to 4). The woman's professionalism made me stay even though the rates were high for Poznan.
I had work done on my teeth and working with room service regarding food I could eat was tremendous. The food was very good considering it was room service. It was quick, hot, and exactly what I ordered.
The Wifi is terrible, terrible, terrible. The front desk will tell you it is Swiss and not them. Unfortunately the chain hotel has determined this would be their service provider for guests. It seemed i was going down once an hour to get a new log in code. Also, it was obvious how slow the connection was in order to pay for "premium" which is marketed as giving you priority of unlimited bandwidth. Over 4 days I likely went through 30 different log-in codes (cumulative for three devices). If Wifi is important to you be prepared to pay (if I recall it is 6.99 euro per day).
As for the man at the front desk, I asked him where the casino was in the building as it had something in the elevator reading there was a casino. He said it was moved and told me where. Later in the day I got dressed up and realized I should have asked him what time it opened. So on my way out I asked him when it opened. He said he didn't know and kept doing his work. I was then going to go up to the room with another internet code and research it. Instead I asked him if he could find out. After 10 minutes of searching the web he said he couldn't find anything but that it should open at 8. Well, there are two casinos and they are both open 24 hours.
The same man surprised me when i asked for towels from housekeeping as they didn't clean my room that day. He said there were extras on the shelf in the closet. Wow, instead of saying yes we will send them up he shocked me with this answer considering I had already asked the woman earlier if she could have them sent up and she said she would (which they didn't bring).
Housekeeping was surreal. The first day everything was in my room. The second day I decided to just have towels and amenities seeing as it was late in the afternoon and they still hadn't done up the room. They brought towels and amenities. The third day at 9:30am they knocked and I said I would be out in 2 hours to please come back. They didn't. I came back at the end of the day and nothing was made up, towels were on the floor, etc.. I had to again contact the front desk. A woman came up and did a very cursory job while I had coffee down in the lobby.
It was the man at the front desk with his answers to questions as well as housekeeping and wifi that have made this a 3 star property. It does not live up to the standards of NH Hotels but after traveling Eastern Europe again I am starting to assume some of the problems are cultural and leftover mindsets from pre-1989 in terms of the service industry.
Kudos to those who really lived up to the standards of NH hotels but you are only as good as your worst employee.
- Official Description (provided by the hotel):
- The NH Poznan hotel is a 100-year-old building in the city's shopping district, making it an excellent base for exploring Poznan's cultural highlights. The location's also great for those here on business - the Poznan International Fair, the train station and the famous Old Market are all within easy walking distance. The hotel building might be historic, but inside you'll find bright, contemporary style. We have 93 stylish guestrooms, which are decorated in natural shades. Rooms come with queen or twin beds, as well as Wi-Fi and satellite TV. The hotel has a stylish restaurant serving a menu of modern European food. You're also welcome to have a drink in our cozy bar. Meanwhile, if you want to exercise, you can visit our basement gym. Down here there's also a wellness area with a Turkish bath and a Finnish sauna. Massages are available, too at Antonina Royal Spa. Our 6 meeting rooms hold between 15 and 120 people. Three of them have natural daylight, and all are geared up for hosting parties and presentations, as well as meetings. We're happy to provide equipment like screens and projectors, along with drinks, meals and snacks. And if you need extras like translators and airport transfers, we can arrange those, too. You are always welcome! ... more less
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