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“Fairly priced but rather uninspiring”

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Mercure Torun Centrum
Ranked #3 of 23 Hotels in Torun
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400 reviews from our community

Traveller rating
    121
    157
    92
    26
    4
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76
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Warsaw
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 July 2014

It was our second stay at this Hotel (the first one was few years ago). You can see that a lot of things have changed in the Hotel. We had the opportunity to be in the same room as few years earlier and it looked much better. The air condition worked properly, Wi-Fi coverage, however, was quite weak. The bathroom was very clean and we got enough towels to use (4 pax). We did not eat breakfast at the hotel so it is hard for us to share any info. Winestore in the evening is another matter ;). We love this concept! They do offer really tasty snacks, food, wine. What is very important it (the Winestore) offers really reasonable prices!!
Front desk staff was very helpful and the process of check-in and check-out went very smoothly. ...and it is only few minutes walk from the Old Town :)

Room Tip: 320 is worth to book (a suite)
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Mariod75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuenen, The Netherlands
Level Contributor
355 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 5 June 2014

If you are lucky if you can have a nicely refurbished room on the first floor, or even a suite as we had. But beware if you are unlucky: you'll be confronted with dirty carpets, nasty rooms.
However, the aircon in our nice suite did not function nor the cable for getting internet. Wifi in the room, or a safe: forget it. But yeah, we had two toilets and an immense bath room. A staff member showed up to help with aircon and internet, had no idea what to do, promised to come back and disappeared for ever. Communication with the staff was difficult as they do not master the English language, which is astonishing as elsewhere in Polen hotel staff spoke fluently English.
Breakfast was of very low quality, nasty bread and unpalatable humid croissants tasting as if imbibed with ham flavour.

Room Tip: ask for a refurbished room or inspect before accepting
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank n_wiedenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 May 2014

This was the most uncomfortable night we have ever passed in a Mercure hotel. By arrangement, we had arrived late & found , instead of a queen size bed as booked, we only had a small double and that was jammed against the wall. The duvet was not large enough to cover the two of us. Breakfast was adequate.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PLlikeshisfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gdynia, Poland
Level Contributor
628 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 439 helpful votes
Reviewed 20 February 2014

I like to stay in Merkury hotels when I am on business trip. Rooms are nice, clean, breakfast very good. This time I got a room with bath with a view of Old Town. Internet was very fast so I didn't waste time.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pawel_hbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pruszcz Gdanski, Poland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2014

Perfect location just 5 minutes walk from the Old Town. Large guarded parking in front of the hotel so our car was parked safe. Professional staff gave us many good ideas where to go and did our stay comfortable. Good food, especially in restaurant thay had excellent burger!!!!
Clean rooms, good quality linen.

Room Tip: Rooms on the top floors have nice city view
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlette, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 November 2013

stayed only one nite. onsite parking, welcoming staff. room was clean and comfortable, nice view of the city. furniture was a bit dated but not outdated. even though we could see a busy road there was no noise even with window open. hotel within easy walking distance of old town. breakfast was amazing both in selection and quanity.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank moores101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Torun Centrum

Property: Mercure Torun Centrum
Address: Ul. Jozefa Ignacego Kraszewskiego 1/3, Torun 87-100, Poland (Formerly Mercure Torun Helios)
Region: Poland > Central Poland > Kuyavia-Pomerania Province > Torun
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Torun
#5 Business Hotel in Torun
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Torun Centrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
The Mercure Helios Torun is located in the city centre, very close to the old town and the birthplace of Nicolaus Copernicus. Hotel offers 105 modern single and double rooms and 5 suites. All rooms are equipped with SAT TV, pay TV, radio, telephone, minibar and fast Internet access. The hotel restaurant, Solaris, offers wide range of Polish and European dishes. There are 5 modern conference rooms in the hotel, fitted with the latest equipment. ... more   less 
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Also Known As:
Accor Helios Torun

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