We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dirty room, arrogant staff and definitelly not a hotel”
Review of Platinum Residence

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Platinum Residence
Ranked #27 of 317 Speciality Lodging in Warsaw
Reviewed 13 February 2014

Big dissapoitment. For 2 adults we got dirty apartment with 1 bed big enough only for 1 person, 1 blanket. Bed was dirty, full of long black hair from probably previous visitor. There is no restaurant, no bar, no fitness and no swimming pool. They send you to a public ones across the street. When I wanted to cancel my reservation and move to another hotel staff became arrogant and refuse to return charge for 1st night.
Simply - one big cheat for trustfull visitors.

Room Tip: Better to avoid this "hotel" at all
See more room tips
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Slavik68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (519)
Traveller rating
Traveller type
Time of year
Language

150 - 156 of 519 reviews

Reviewed 13 February 2014

Firstly they've lost my reservation. I was waiting for them to make it clear for 1,5h at lobby. When I thought they've managed all out... they made mistake again by trying to tell me that I've reserved 1 room (actually I reserved 2 of them). Very poor location everywhere u'd like to go - it's far. When u expect to much from Staff - they tell u "we are not a hotel - we rent residences". While reading hotel details on reservation website I red an info that swimming pool is included in price. Well... it costs 15E each person... and kids cannot enter at all. I wouldn't choose this place again. For sure.

Room Tip: Rooms are big. If u're planning to stay for a long time... maybe it's good idea. If only few...
See more room tips
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jakub M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We always stay here when in Warsaw. Which can be quite frequently. The location is OK and apartments are reasonable. Although they are not wearing well. Its not really a hotel. But really just an apartment block. But this does give extra space. If your are planning on eating out or having food delvered from the building bear in mind that the selection in the building is not great and that the good restaraunts are a taxi ride away. The taxis are easy to arrange with reception and are reasonably priced by European standards.

Room Tip: The higher floors are quieter
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

We had 6nights at the Platinum Residence, but almost there was problems for every day!
We arrived at 10 p.m. (so quit tired) and our first impression was, that the room is not clean enough.
The staff was not making a deep cleaning, the furniture looks quit used and dirty. After we pack out our suits and cleaning the room, we went to bed at midnight. On the king-bed, there was just one blanket for two of us, which was not enough, so my wife went down and ask for another one at the reception, but they sad they just can give for us tomorrow morning. After this when we try to lay our head, we saw that the bed was not changed, it was full of other ones hair!!! We were quit nervous, that is how we have to sleep. next day we went down and ask for new, clean blanket, but at the reception they told, that I had to wait till tomorrow, it is already too late(???) and was not say any sorry(!!!). I told him they must do it today, after this they made it! In the middle of our holiday, the put a letter to our door, that they will come tomorrow and clean the air-condition! It is unacceptable for us, that they are making service in the room when I am there, so we told him not to come and make the room dirty after we clean it buy ourself.
Otherwise, the building is quit nice, it has some restaurants and supermarket in the hall and it is built together with the Hilton. The downtown is near and The uprising museum 3minutes walk away. So it is located in a good place. Our opinion, that we won't choice this Hotel ones again!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Artur T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinga S, Manager at Platinum Residence, responded to this reviewResponded 8 January 2014

Dear Artur,

Thank you for taking the time to communicate your concerns. I apologize for any inconvenience you have experienced at Platinum Residence. I would appreciate additional facts about your stay, therefore looking forward to hearing from you shortly at kinga.stefanska@platinumresidence.com

Kindest regards,
Kinga Stefańska
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile

Great rooms, lots of space, great view. The service is a bit slow. Good value vs cost. There is a sushi restaurant delivery into the room, gym on 1st floor. 25min from New Warsaw by foot. All in all a very pleasant experience in Warsaw. I recommend this to anyone with higher standards but on a budget.

Stayed: January 2014, travelled as a couple
Thank Mayhembox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013 via mobile

We really enjoyed our trip to Warsaw made extra special by our accommodation at Platinum Residence.

The room far exceeded our expectations especially for the price. Separate sleeping and living rooms with quite a high spec kitchen. The bedroom was a decent size with plenty of wardrobe space. The only issue was the view but that didnt take away from the fact that PR is a fantastic place to stay

Stayed: December 2013, travelled as a couple
2  Thank Samm W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

I booked through booking.com and it all worked well. There are two towers so when you arrive you will find that reception in only one of them will have knowledge of your arrival.
The room was very clean, spacious and well equipped. Everything worked and the underground reserved parking was really useful. We will stay there again, for the money it was very good value indeed.

Room Tip: Don't choose the balcony option if you suffer from vertigo as the balconies are all glass.
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Warsaw hotels
Mirów
Leonardo Royal Hotel Warsaw
Śródmieście Południowe
Novotel Warszawa Centrum
Show Prices
Show Prices
Show Prices
Campanile Varsovie
#44 of 127 in Warsaw
592 reviews
Mirów
Oxygen Residence
Oxygen Residence
#36 of 317 in Warsaw
134 reviews
Show Prices
Show Prices
Show Prices

Been to Platinum Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Platinum Residence

Address: ul. Grzybowska 61B, Warsaw 00-844, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 317 Speciality Lodging in Warsaw
Price Range: £40 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Platinum Residence 4*
Number of rooms: 220
Official Description (provided by the hotel):
The best solution is the combination of advantages of either hotel or apartment and in order to measure up to such expectations, we came up with an exceptional project called the Platinum Residence. Platinum Residence is a modern complex offering completely furnished apartments, with reception desk and concierge services, access to an exclusive fitness club or Platinum Residence gym, as well as restaurants and cafe bars in the shopping gallery - all supported by five-star hotel services. Platinum Residence apartments, situated in the Platinum Towers, are forming a complex with the building of the Hilton Warsaw Hotel and Convention Centre. Among almost 400 apartments constructed in both towers, only 220 apartments, which have been furnished and equipped to satisfy sophisticated taste and needs of their residents, were selected for the Platinum Residence project. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, Odigeo, Travel Republic (UK), Hotels.com, TripOnline SA, Expedia, LateRooms, Evoline ltd, HotelsClick, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Platinum Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Platinum Residence Hotel Warsaw

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing