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“Nice few days in Warsaw, but be carefull with the hotel taxis”

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Mercure Warsaw Grand
Ranked #14 of 126 Hotels in Warsaw
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice few days in Warsaw, but be carefull with the hotel taxis”
Reviewed 16 June 2014

Hotel is overall quite nice, well situated near the tourist street Nowy Swiat, and not far either from Lazienki parc. I would recommend to come to Warsaw, a lot of museums and things to see, nice people and nice food. But be careful with the taxis. I asked at the hotel reception for a taxi, they told me one was waiting outside. The taxi is a "Mercure taxi" with taximeter, however the trick is the price per km is 5 times higher than a normal taxi in Warsaw. The car and drivers are not different form any normal taxis, so I don't understand the high price... If you go to this hotel, just cross the street and get a Warsaw taxi with phone numbers on the car, these won't rip you off.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank team_beezoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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Tel Aviv, Israel
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 June 2014

The hotel is well situated not far from the central train station.
The staff were very helpful and friendly - especially Sylvia at the front desk.
The rooms are relatively large for Europe.
The air conditioning worked well - it was 35 degrees outside!
Breakfast is great and recommended.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank MichaelMLieber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level 4 Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 12 June 2014

We stayed here for four nights as part of an extensive tour of Poland. I would strongly recommend this hotel for visiting Warsaw. Its location is excellent as it is in easy walking distance of the station, metro, restaurants and old town. Even so, it is in a relatively quiet area.

The rooms are spacious, clean and comfortable and allow a good night's sleep. The staff are very helpful. The man on reception was happy to give me an excellent street map and suggest local places to visit.

Breakfast is quite expensive, so we ate out or from food purchased from the supermarket on the small street opposite the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank BeardedWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 June 2014

Stayed on business for 4 nights only but will be back.
Room was very well appointed, staff helpful and pleasant. Breakfast was great.
Pretty soulless bar but hey this is a Hotel. Lunch was very pleasant .
We also booked a meeting room for one day and once again I cannot fault this.well appointed with regular supply of drinks and pastries.
I will be back! Have already booked Mercure in Madrid based upon my stay here.

Stayed May 2014, travelled on business
Helpful?
Thank Mick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, 9 June 2014
Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us.
Your positive opinion is such a strong motivator for all of us working in hotels, so I will be sure to share your message with the entire team. Your thoughtfulness in writing is greatly appreciated.

We look forward to welcoming you back on your next trip to Warsaw.

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
haifa
Level 4 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2014

Stayed 2 nights in May at GRAND MERCURE.
Very good hotel, nice , spacious, spotless rooms-well equipped with coffee/tea facilities, in room safe. airconditioning and very good wi fi in room as well as in public arreas..Comfortable bed, -good sleep quality
Breakfast was excellent
the only drawback is the distance from centre.-it is about 20 minute walk from central station but it is a nice walk and you could also use public transportation.
Staff was helpful and cooperative.
I would warmly recommend this hotel

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liorhaifa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, 6 June 2014
Dear Guest,

Thank you very much for your feedback regarding your past stay at Mercure Warszawa Grand. We really appreciate each comment that we get and that motivates us in our daily work.

This is the biggest reward for us to see that you were fully satisfied with your stay. It is great to know that you found our location convenient what enabled you to take trips to the Old Town easily. What is more, I am very happy to hear that our contemporary designed room appealed to you and contributed to making your stay comfortable. In addition to that, please accept my sincerest acknowledgements for complimenting our staff which plays a very important role in hospitality service by creating its basis.

We are looking forward to welcoming you in our hotel again.

Kindest regards,

Gawel Diksa
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarsdale, New York
Level 5 Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 May 2014

Teeny, tiny room, really suitable for only one person. Modern furnishings, attractively decorated. Too few and too small (and too thin) towels, and not enough outlets. Cleaning was inconsistent -- very good upon arrival, but lacking during my stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snoeberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, 9 June 2014
Dear Guest,

Thank you for writing about your recent stay. We appreciate the feedback and find it very valuable.
I am happy that you enjoyed the design. Thank you for letting us know you feel the rooms are in need of a refresh.
We are currently working on the plans for that for the near future.

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, England
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 May 2014

Stayed at this lovely hotel for three nights in May. Arrived earlier than expected and because my room wasn't ready, they stored my suitcase while I availed myself of their great Brasserie which serves great snacks and coffee. On recommendation, I had asked for a high level room with a view if possible and was delighted with my eighth floor room which allowed me to get some great night photos of the city. I recommend you use the hotels taxi airport shuttle service, they are cheaper than other companies (even when booked on-line), and extremely helpful and courteous. A special mention of a young lady called Innessa who works in the Brasserie - this staff member is wasted in her present job - she is most astute, cannot be more helpful and should surely be offered the opportunity to utilise her potential.
Would I stay at the Mercure Grand again? - absolutely!

Room Tip: High level rooms for view of the city.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, 6 June 2014
Dear Madam,

Thank You very much for leaving your opinion.
We very much appreciate your positive comment regarding your stay at Mercure Warsaw Grand.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Our colleague, Inessa is very happy to hear that she's been helpful and that her efforts to comfy you has been successful.
Receiving positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again in Mercure Warsaw Grand.

Best wishes,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Warsaw Grand

Property: Mercure Warsaw Grand
Address: ul. Krucza 28, Warsaw 00-522, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Warsaw
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Warsaw Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location directly in the city center and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal not only for the business traveller but couples and solitary spirits. Most of what Warsaw has to offer is nearby, including the historic Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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