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“Brilliant again”

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Mercure Warsaw Grand
Ranked #14 of 126 Hotels in Warsaw
Certificate of Excellence
Chesterfield, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Brilliant again”
Reviewed 22 August 2014

We have been coming to Warsaw regularly for a number of years now and stayed in various hotels. However for the last four years we have been staying in the Grand, sometimes twice or three times a year. The reasons for this are simple: -

1 The Hotel itself - The staff are great and always ready to help. This applies to everybody from the Doormen to Reception Staff, Guest Managers, Restaurant and Bar Staff to the Hotel Manager. Rooms are clean and breakfast is very good. Having stayed here a number of times we feel we are part of the family.

2 Location - The hotel is centrally located with most places in the centre of Warsaw within walking distance. The hotel bar offers great food but if you wish to venture out then there are literally thousands of places within a 5 minute walk..

3 Transportation - Once you get to the main road (Aleje Jerozolimskie) which is 2 to 3 minutes walk away you have access to many trams and buses and you are only one tram stop away from the metro and two stops away from the Central train station.

We are definitely coming back next year and this time we look forward to traveling on the new metro line due to open later this year.

Room Tip: Generally all the rooms are good and quiet. But rooms on the north side are the quietest .
See more room tips
  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, 25 August 2014
Dear JaneM,

We all at Mercure Warsaw Grand would like to express our appreciation for Your contribution in our vastly upgoing position in hospitality. Your opinion has always been our priority and we're glad we've satisfied You yet again.
As always, we're very impatient and waiting for You to come back.

Wish You all the best from all the Mercure Warsaw Grand team.
Gawel Diksa
Guest Relations Manager
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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English first
Level 5 Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 August 2014

This is an excellent, clean, modern hotel. The hotel staff speak very good English, and it is in a good area of the city to walk or take a cheap taxi to old town square. I thoroughly enjoyed my stay here. The internet went down for the last two days of my stay, and although I was upset about it, the management did a wonderful job rectifying the situation and actually caring to compensate me in an appropriate manner. I would highly recommend this hotel to others looking for a great stay for a cheap price. The only recommendation I would make to the hotel would be to step up the restaurant for dinner, and turn it into a more appropriate dining option, instead of just a cafe.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 148abel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, 25 August 2014
Dear 148abel,

It's been a pleasure hosting You at Mercure Warsaw Grand. I honestly hope that the issues with internet connections were just a petty problem and our efforts to make it up to You had been successful.
We wish You all the best on Your future travels.

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrose, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 August 2014

A group of 5 of us stayed in this hotel and it was very good. Modern, clean rooms and helpful staff. Short walk to the main shopping centre which has a range of restaurants and also pubs and clubs near by.

  • Stayed March 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Joafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, 25 August 2014
Dear Joafc,

Thank You for leaving Your opinion on Mercure Warsaw Grand.
We're all very happy to receive such a positive feedback and that You and Your friends had a great time in Warsaw.
Please be sure to come back to us.

Regards,
Gawel Diksa
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level 5 Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 August 2014

Our plane was late so we arrived at this hotel after 10,00 pm worried that it was late to go out searching for a restaurant. No problem. The hotel bar served food until 1.00 am and it was very good.

We loved this hotel. Beautiful large rooms, great bathrooms and excellent breakfasts. Location was great, only a short walk into the centre of Warsaw.

Staff friendly and helpful. Will definitely stay there again.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank GillyJ186317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, 17 August 2014
Dear GillyJ186317,

Thank You for such a postive opinion which has been a pleasure to receive.
We're delighted to hear that we met Your expectations and/or even more.
We hope You'll stay with us in the future and let us host You at out best.

Best Regards,
Gawel Diksa
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level 5 Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 August 2014

It was one of many stays in this hotel during the last several years, this time for very personal reasons. We were stressed, tired and needed an efficient service, but at the same time needed support on a more personal level.
We received all of this and much more; in particular from Ms. Ewa Bluhm, the hotel manager, Joanna Piotrowska and Joanna Jannasz from Guest Relations, and all restaurant personnel. Thank you to all of you!
For other travellers: this is a highly recommend place, with a perfect location close to the centre of Warsaw, perfect breakfast and very nice bar (available until late hours), very efficient service such as finding places, getting a taxi service or even better the hotel's car, printing documents, etc.
We're looking forward to our next stay at this hotel in September this year.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank HalfMoonBay26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, 17 August 2014
Google Translation
Szanowni Państwo,

Serdecznie dziękujemy za kolejną wspaniałą recenzję.
Do zobaczenia wkrótce!

Gaweł Diksa
Kierownik ds. Relacji z Gośćmi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 August 2014 via mobile

Stayed here for 2 nights bed and breakfast room was very modern and nice loved the bathroom and the window looking into bed room very different. Mini bar was a nice extra not 2 expensive. Breakfast was very nice big selection of meats salads juices cereal, hot options bacon sausage eggs 2 types black pudding mushrooms, first day breakfast was calm and nice 2nd day was manic staff looked a bit short and buffet was half empty and was filled when they had time also they need to look at the temp of food in chaffin dishes as it wasn't that hot, overall fantastic stay lovely hotel staff were great and bar prices are not too bad 17pl a beer

Stayed August 2014
Helpful?
Thank Laurathechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, 17 August 2014
Dear Laurathechef,

I am happy to hear that You've enjoyed Your stay with Mercure Warsaw Grand.
It's a fantastic feeling to receive a great review. Please always feel welcome at our hotel and make yourself at home!

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Warsaw Grand

Property: Mercure Warsaw Grand
Address: ul. Krucza 28, Warsaw 00-522, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Warsaw
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Warsaw Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location directly in the city center and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal not only for the business traveller but couples and solitary spirits. Most of what Warsaw has to offer is nearby, including the historic Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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