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Sofitel Warsaw Victoria
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Reviews (3,212)
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1,216 - 1,221 of 3,212 reviews
Reviewed 6 February 2014

I stayed here on business and things didn't get off to a very good start as the room wasn't ready despite booking an apartment and arriving at 5pm. The reception didn't really apologise for this but did offer us a drinks voucher for the bar while we waited. Once I did get in to the room, it still smelled of the previous occupant's perfume which made me feel a bit sick it was that strong.
The room however was very big and comfortable, although the bathroom was a bit on the small side bearing in mind this was an apartment.
Food in both the brasserie and breakfast were of a high standard with lots of choice on offer, although we had to ask 3 times at breakfast for coffee to be brought to the table.
All in all this is certainly a good hotel, but lacks the complete level of service to make it best in class. Would I stay here again? Probably not, I would try another similar price bracket. But I would still recommend it to business travellers as long as they consider it is not top notch.

  • Stayed: February 2014, travelled on business
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Thank GorillaFoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Guest Relations and Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 9 February 2014

Dear Guest,
I sincerely thank you for your feedback regarding your recent stay in our Sofitel Warsaw Victoria Hotel. We value the information from our Guests, we carefully analyze it and we learn from it, in order to constantly improve.
First, I wish to apologize for a delay in preparing your room and the resulting service shortcomings, as well as for the slow breakfast service. I am sharing all information with our teams and please rest reassured it won’t happen again, as what we want to provide is magnifique service and marvelous experiences for all our Guests.
On the other hand I do appreciate your affirmative notes on our generous breakfast buffet and also on the quality of the food in our new Brasserie Moderne. We find your positive feedback very much rewarding, as after remodeling of the spaces, we put a lot of attention and work to deliver culinary delight matching with the hotel’s new image. Soon, we will also offer luxuriously redesigned suites and I believe that we will be able to suit the taste of most demanding travelers.
Having said that, I still hope to have the opportunity to serve you on your future travel occasions and I gladly remain at your disposal for any assistance you would require,
Yours sincerely,
Piotr Prasuła

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

For the New Year season,I decided to go to Warsaw which I expected to discover under a thick coat of snow. Though luck, the winter started milder then ever with no snow. Anyway, to indulge myself a compensation I went for the motto of SOFITEL, " life is magnific in Warsaw ". And indeed, the SOFITEL Victoria is up to that slogan : lavish interiors, helpful staff, innovative and ideally balanced New Year's eve menu, perfection in any single detail. This, without mentioning the personnal welcome and attention of the G.M. Really, life is magnific in Warsaw, still more at the SOFITEL

  • Stayed: January 2014, travelled with family
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Thank CYTWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Guest Ralations at Sofitel Warsaw Victoria, responded to this reviewResponded 8 February 2014

Dear Guest,

Thank you very much for choosing our hotel for your stay in Warsaw and for giving us some feedback.

I am very happy to learn that you enjoyed your stay at Sofitel Warsaw Victoria. Here at Sofitel we do our upmost to ensure that every guest leaves happy and willing to visit again. That is why it gives us immense satisfaction after receiving such a wonderful review. We are particularly pleased that you are enjoyed our New Year's menu and that you spent with us nice time.
Best regards,
Beata Nowak-Obrzut

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Reviewed 4 February 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Concierge_Sofitel, Guest Relations at Sofitel Warsaw Victoria, responded to this reviewResponded 8 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 February 2014

It was my first time in Warsaw by business and one of the thing why I'll remember it is this excellent hotel. Room was very comfortable, more space that I actually needed. Staff were very kind and always ready to help.
Excellent choice for the breakfast, a lot of food and nothing was missing even that day was some conference in the hotel and the restaurant was full of people.

  • Stayed: November 2013, travelled solo
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Thank Fletcher01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Guest Relation at Sofitel Warsaw Victoria, responded to this reviewResponded 8 February 2014

Dear Guest,
Thank you very much for sharing with us your opinion on the recent stay in Sofitel Warsaw Victoria. We strive for perfection in Guest services and your kind feedback is very much appreciated as it allows us further improving the quality of our work.
I especially thank you for your affirmative notes regarding our staff. It is very much rewarding for our daily efforts and it is motivating us to become even better in the future.
I remain with best regards,
Beata Nowak-Obrzut

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Reviewed 1 February 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Concierge_Sofitel, Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 2 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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