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Sofitel Warsaw Victoria
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Reviews (3,217)
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1,084 - 1,089 of 3,217 reviews
Reviewed 31 August 2014

Great location, friendly staff that even bought a water bowl or our Italian Greyhound while we were out. Good service, good breakfast :) Breakfast was nice and smooth, the roomservive was quite affordable and served good food!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Squirrelkei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 8 September 2014

Dear Squirrelkei,

Thank you for your recent stay in our hotel and for taking your precious time to share your opinion with other Trip advisor users.

As you were kind to mention, our hotel can boast offering our Guest – travelling for both business and tourist purposes – one of the best locations in the city. We are situated within walk distance from historical and modern centers of Warsaw but still in a quiet area overlooking one of the most beautiful Warsaw parks – Saxon Gardens.

As a member of Sofitel Victoria Concierge department I feel honored learning that you have found our staff friendly – it is our main goal to satisfy our Guest needs being as helpful as possible.

We cannot agree with you more on the excellence of our breakfast served in Kitchen Gallery – our chefs are using all their magic tricks to pumper our Guests’ palates – your pleasure is our greatest reward.

Finally, we pass you thousand fold thanks for recommending our hotel – we hope that soon we will meet again at Sofitel!

With kindest regards,
Natalia Tokarz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2014

I ordered opera suite, according to the pictures on the web site of the hotel, but unfortunately the opera suite is not like the pic. and its 2 rooms that connected to other room.
i was at the 7th floor and still heard the noise from the street.
we were with 2 babies and every night we ordered cup of hot milk, and for that we had to call room serves 3-5 times to get it., and sometime i went to the reception to order it.
the house keeping doesn't clean the room well... they only makes the beds. and one day the didn't empty the trash.
the breakfast is about 75 zlt. per person and they don't offer too much.
the design of the room is so old and its not like the pics
the noise from the street.
i don't recommend this hotel at all.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank ShadiBkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

Stayed here for two nights in June. Great position walking distance to many places. Staff was very helpful and very pleasant, rooms were excellent. Breakfast was amazing such a choice and beautifully presented. Would thoroughly recommend.

  • Stayed: June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 31 August 2014

Dear Kay M,

First of all I would like to thank you for your staying with us at Sofitel Warsaw Victoria and for sharing the impressions of your stay with us and other Trip Advisor users.

We feel hugely happy that you really enjoyed your visit and that you have found our hotel impeccable.

We appreciate your marking our location which, as you had politely stated is excellent if you wish to reach most important and attractive points of the interest in the city.

As a member of the Concierge Department I feel especially proud of your positive comments on the quality of our service which we are always trying to improve – everything to live up our Guests’ expectations.

We do agree with you on the excellence of our rooms which are right after refurbishment which gave them really splendid and modern look.

Finally, on the behalf of the Kitchen Gallery stuff we express our gratitude for mentioning the perfection of the breakfast in the dishes taste and the way of it serving as well. We really hope that your stay was a full satisfaction for both your body and soul.

Therefore, we are looking eagerly forward to welcoming you again in Sofitel Victoria and we assure of our staying at entire disposal for any questions or assistance.

With kindest regards,
Guests Relations & Concierge

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Reviewed 26 August 2014

Excellent friendly service, wonderful well equipped room and a great base for travelling throughout the city. We have been visiting this hotel for many years and it never fails to live up to our expectations.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Teessider80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Guest Relations & Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 30 August 2014

Dear Teessider,
First of all I wish to thank you for your loyalty throughout the years you keep returning to our Sofitel Warsaw Victoria Hotel.
We are so happy to know that you appreciate our location, being a convenient base for the sightseeing, as well as the comfort we offer.
It is truly rewarding to hear that our services and our attitude were always up to your expectations and I wish to assure you that we aim to become even better in the future.
Looking forward to welcoming you back soon I remain at your disposal for any assistance you may require.
Yours sincerely,
Piotr Prasuła

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

One of my favourite hotels in Warsaw, fantastic staff, large and well equiped rooms (both old and newly refurbished), amazing breakfast buffet. Despite of hotel beeing pretty big you will feel there as at home!

Room Tip: Take a room with a view to a square!
  • Stayed: April 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Paweł R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concierge_Sofitel, Guest Relations & Concierge at Sofitel Warsaw Victoria, responded to this reviewResponded 30 August 2014

Dear Paweł R,
Thank you for having chosen the Sofitel Warsaw for your recent stay in Warsaw and for taking the time to leave your comments at Tripadvisor.com. We feel honored and privileged to have you as our such loyal Guest.

I’m very happy that you appreciate our location which combines easy access to history and modernity and that you liked the comfort we provide. I especially thank you for your positive note regarding our staff. It is very pleasant and motivates us to become even better in the future.

I remain at your entire disposal for all further assistance you may require and I look forward to welcoming you again,

Yours sincerely,
Piotr Prasuła

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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