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“Bad mistake” 1 of 5 bubbles
Review of Golden Tulip Warsaw Centre

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Golden Tulip Warsaw Centre
Ranked #44 of 123 Hotels in Warsaw
Oulu, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad mistake”
1 of 5 bubbles Reviewed 14 June 2014

We stayed in Golden Tulip Warsaw Centre hotel for one night during our 3-week roadtrip across Europe. Room was okay and everything went fine before check out morning. Because the check out was as late as 12 am, we thought we had time for shopping in the morning. We took our biggest luggage to the car and left small hand carry items in the room while going to the shopping centre nearby. Purpose was to get back before 12am, empty the room and check out. But when we got back our room was cleaned and all our staff was gone!!! We found some of our things from the cleaners carriage (unopened packages and things that can be re-used), but most of our food, wine, water bottles and even our laundry detergent had been thrown away! Fortunately the lost things were not very valuable in money, however, all that kind of stuff is crucial to have on a long roadtrip. We informed the staff about the mistake that had been done and got apologies and a little discount for the price so big plus for the lady in the reception. On the other hand, the actual cleaning lady was only frustrated and thus rude: like the whole mistake was our fault! After all, with the discounts and everything, this incident left a very bad feeling about the place.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank PiiArt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 16 June 2014
Dear Guest,
Thank You for sharing with us you vision of our hotel.
I send Your opinion about staff to Each Department Managers, and we will work together with the team, in order to enhance our service.
Looking forward to welcome you again in our hotel.
Best regards,

A. Antoniak
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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500 reviews from our community

Traveller rating
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    30
    19
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
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English first
Tirana, Albania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

I had a good experience in this hotel. I traveled in Poland during the winter with -14 degrees selsius. The rooms were comfortable and warm. Breakfast was very nice. I enjoyed having breakfast and at the same time watching the snow from the windows outside.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Silva Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 16 June 2014
Dear Guest,
Thank You for sharing with us you vision of our hotel. Our guests experice contributes to the continuous improvement of our customer service. I'm glad that you appreciated the advantages such as deliciosu breakfast and comfortable rooms.
Looking forward to welcome you again in our hotel.
Best regards,
Agnieszka A.
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Golden Tulip Warsaw Centre hotel is a nice place not very far from Warsaw Central station with big and clean rooms. Prices are reasonable and staff is very friendly.
We choose this hotel because it has a parking and pets are allowed.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Tetiana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 10 June 2014
Dear Guest,
We have read you review and we would like to thank you for it. I'm glad that you appreciated the advantages such as the location of the hotel, comfortable rooms and friendly staff.
Looking forward to wecome you again in our hotel

Best regards,
Agnieszka A.
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

We stayed here two brights as part of the historic tour of Poland with national holidays.

The hotel is situated just off the main road so if you gave a front facing room it can be quite noisy with the trams and cars.

The room we stayed in was on the 3rd floor. The room itself was spacious with TV complimentary tea, coffee and water. The bathroom was separated by a door from the main bedroom.

Food at the hotel was a set menu . On the first night it was soup, fish with rice and vegetables and a dessert. The following night we had our meal in the campanile restaurant as our restaurant had been fully booked which And I have to say was extremely generous portions and tasty. Tomato soup, chicken skewers with jacket potato and cabbage followed by a apple sponge and caramel sauce.

Breakfast on both days was self service and there was plenty of choice.


The hotel is within walking distance of the main town but would recommend tram, bus or taxi as it is quite a walk.

Overall I would be happy to stay here again.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 10 June 2014
Dear Guest,
Thank You for sharing with us you vision of our hotel. Our guests experice contributes to the continuous improvement of our customer service. I'm glad that you appreciated the advantages such as the location of the hotel, comfortable rooms and friendly staff.
Looking forward to welcome you again in our hotel.
Best regards,
Agnieszka A.
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
81 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

We stayed at this hotel as part of a Cosmos Tour. The hotel is very nice. It is a bit far from the Old Town but there is a tram available around the corner. It was within walking distance of the Palace of Culture and Science, the train station, Warsaw Rising Museum and there is a small but nice Train museum right across the street. There are ATM and Banks around the corner as well as a small grocery store and about five restaurants that are good. The breakfast buffet was very good. It had many choices. The food was fresh and plentiful. The rooms were clean and the beds comfortable. The rooms were extremely hot even when it was cool outside. We could not get the air conditioning to go on. We reported it twice to the front desk and they marked it in their book for maintenance. The a/c never worked. The front desk staff was not very helpful and very confused during our check in.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank aquaducktres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 25 May 2014
Dear Guest,
Thank You for sharing with us you vision of our hotel.
I send Your opinion to Reception Manager, and we will work together with the team, in order to enhance our service.
Looking forward to welcome you again in our hotel.
Best regards,

Agnieszka Antoniak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Creve Coeur, Missouri
Level Contributor
137 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 16 May 2014

...but with the tram across the street, it makes it easy to get to the most historical section of the city. If you prefer to walk, it may take 20 minutes to reach the city Center.
The room was comfortable, amenities good. The breakfast is complete, with excellent coffee and juices. The Staff very cordial and helpful. The internet connection is good.
A taxi cab ride to the old town costs 5 Euros. Beware when returning to the hotel by night, if you do so by taxi, of the existence of unmetered "taxi services", parked in certain corners, that if you do not ask in advance for the charge...they will demand 20 Euros for the ride back to the hotel !!

Room Tip: Our regular double, third floor, was OK, pleasant sleep.
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Letsgoblues1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 19 May 2014
Dear Guest,
Thank you for your comments about our hotel and appreciate its advantages, such as convenient location, pleasant service or nice atmosphere.
order to enhance our service.
Looking forward to welcome you again in our hotel.
Best regards,
A.Antoniak
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 8 May 2014 via mobile

When we arrived to Campanile, where we had a reservation, we were said that is not possible to make an early check in (it was around 12) , and didn't even offer us to keep our luggage, so we just had to go out with our luggage under the rain and wait in restaurant. Only when we came back we were informed that we will stay in Golden Tulip, is next door but the point is that we were booking Campanile. We were not explained how to use elevator, it was quite confusing, and I don't really understand why they need this system - using card to use elevator. The hotel was fine, though AC was not working properly - when we were trying to increase temperature it was just getting cold. The hotel itself was clean, our room was spacious, but I'd add some international channels.

Stayed May 2014, travelled with friends
Helpful?
1 Thank leticia l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka A, Kierownik at Golden Tulip Warsaw Centre, responded to this review, 12 May 2014
Dear Guest,
Thank You for taking the time to share your opinion with us. Thank You for information about lift and luggage. I will share your compliments with the team, and we will be work together in order to enhance our service.
Your feedback as a guest enables us to enhance our customer service every day.
Hoping to welcome you again.
Best Regards,
Agnieszka A
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Tulip Warsaw Centre

Property: Golden Tulip Warsaw Centre
Address: ul. Towarowa 2, Warsaw 00-811, Poland (Formerly Kyriad Prestige Warsaw)
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Luxury Hotel in Warsaw
#29 Romantic Hotel in Warsaw
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Tulip Warsaw Centre 4*
Number of rooms: 143
Official Description (provided by the hotel):
The four-star Golden Tulip Hotel is located in the direct proximity of the business center of Warsaw, near the Millennium Plaza, Warsaw Spire, Warsaw Trade Tower, Euro Centre, Prime Corporate Center and offices at Straight Street. The distance from Warsaw Central Railway Station is just 10 minute walk, 3 km from the Warsaw S8 and S2 bypass, 7 km from the airport. F. Chopin and 4 km from the National Stadium. A great number of nearby restaurants, cafes, shops, cinemas and museums provide a guest with countless possibilities for a pleasant free time. Regardless of whether you are traveling for business or leisure purposes, in groups or individually, at Golden Tulip Warsaw Centre Hotel you will find a room perfectly suited to your needs. At guests' disposal, the hotel has 143 spacious, air-conditioned standard rooms, executives and apartments, including rooms for the disabled and families with children. The hotel offers everything you would expect from a four star property: comprehensive conference centre for max. 300 people, restaurant, a bar with a wide range of drinks and a spacious gym and sauna. Friendly staff cares about the comfort and wellbeing of all the guests. We invite you to enjoy a wide range of special offers tailored to the most common needs of our guests, such as offers for seniors, weekend stays, as well as special offers for guests booking well in advance. The hotel has an absolute non-smoking policy, except for the designated places. ... more   less 
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Also Known As:
Golden Tulip Warsaw Centre Hotel Warsaw
Kyriad Prestige Hotel Warsaw
Warsaw Kyriad Prestige Hotel

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