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“Simply Superb”

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Mamaison Residence Diana Warsaw
Ranked #3 of 123 Hotels in Warsaw
Certificate of Excellence
Atlanta, Georgia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Simply Superb”
5 of 5 bubbles Reviewed 3 June 2014

I recently stayed at the Diana Residence for 8 nights. The accommodations are perfect for a long stay. I did not include the breakfast option when I reserved my room, opting to "spoil" myself with pastries and tea in my room. There are plenty of places to grab a pastry (I would the night before). There is an organic grocery store across the street and another grocery down the street. Perfect! The kitchenette is fully stock with pots, pans, utensils, plates. There is an electric kettle for heating water for coffee or tea. It was greato have a lazy breakfast in my room as I plotted my day's adventures!

I had a studio room (RM 104). It was very large. Although I was traveling solo, 2 people would have been quite comfortable - even for an extended stay. The bed and pillows were very comfortable - very important for me. The closet had plenty of space (and hangers) to hang clothes and plenty of shelves for your foldables. Oh, my, and can I rave about the bathroom! Deep soaking tub/shower combo. I could soak away the soreness every night (I walked EVERYWHERE). The shower had great water pressure. Oh, and lets not forget the heated towel rack!!! The finishes on everything were nice. They have an eye for detail. It really felt pretty luxurious for such a great price. The hotel as a whole was quiet. I never heard any other guests. The only time I heard noise was a few nights between 10:00PM-1:00AM. I never could figure out where it was from (kind of a thumping sound). But I just turned on my white noise app to fall asleep and had no problems. Apparently they have 2 laundry facilities on 2 floors but I did not use them. Just want to mention because that is a great amenity to have! The icing on the cake is the staff. Everyone was so friendly! They would help map out where I wanted to go, called a taxi when I was ready to leave for the airport, they always made me feel welcomed. Even when I was just coming and going, they would always greet me.

The location is ideal. Plenty of restaurants all around. It is easy walking to New Town, Old Town , Lazienki Park, Uprising Museum. I am a slow walker but I say each are 15-30 minutes walking. The national art museum is literally a couple of blocks away.

The Mamaison has a handful of other locations throughout central Europe. The next time I am fortunate to travel to those cities, I will be more than willing to stay at a Mamaison hotel/residence. It is always great to have a home away from home. The Residence Diana made me feel that way.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60spink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Manager at Mamaison Residence Diana Warsaw, responded to this review, 15 June 2014
Dear 60spink,
We’re happy that you have chosen our residence for your recent visit to Warsaw
We appreciate the time you have taken for posting the review
What a pleasant comment to read, it seems like a very detailed story about
the Mamaison Residence Diana.
What can I say more than thank you.
Your feedback has summed up the numerous of our unique strengths that we have set up in order to reach our guest’s total satisfaction and make them feel as royal guests.
However, we would like to apologize for any inconvenience during your stay caused by noise that came from the restaurant located on the ground floor
We hope to welcome you again in a soon future not only in our residence but also in our other Mamaison properties.
Best regards
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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496 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
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English first
Sydney, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

We stayed 4 nights here in early March 2014. Our apartment was clean, well appointed and spacious, the staff extremely helpful. We were pleasantly surprised (delighted, really) by our stay there. We came by car, and the entrance is tricky to find, but the car elevator made up for that. We didn't visit the restaurant - there are many nearby, and a Carrefour. Would recommend this hotel to anyone. It enhanced our stay in an amazing city.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 47Judith57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 27 May 2014
Dear 47Judith57
Thank you for sharing your great comments about your stay in Mamaison Residence Diana.
It is very pleasing to hear that you have enjoyed our suite apartment.
Thank you very much for the kind feedback and your words about our helpful team.
Your words state a great value for entire team.
However, we would like to apologize for any inconvenience during your stay caused by entrance to the residence.
I much look forward to welcoming you again in the future.
Warmest regards
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 April 2014

Incredibly pleasant experience. The reception team was very polite and accommodating. They always tried to do their best to meet our requests. We asked for a bigger space and because our visit was during a very quiet period the staff were more than happy to upgrade us for free.

The place is in a prefect a location ideally placed for sightseeing, shopping, dining out of chilling in nearby bars. The residence overlooks a quiet cobble stoned courtyard set back from the street assuring a quiet night. Our flat was big, bright, modern, with a huge bathroom and an extra toilet. It also boasted a fully-equipped modern kitchen. There is also a nice restaurant on the ground floor with a friendly staff. The food is of very good quality but the menu is rather limited. If stone bake pizza oven is your thing than this is the place for you; all reasonably priced.

We loved our stay there and will most certainly rent it again if back in Warsaw. If you don't like staying in corporate, soulless hotels this is the place for you! Highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maciej T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 28 April 2014
Dear Maciej T,
Thank you very much for taking the time to share with us your comments after your stay at Mamaison Residence Diana.
We’re happy that you have chosen our residence for your recent visit to Warsaw.
With great pleasure we could recognize that you enjoyed your time here and that we complied with your expectations.
I am delighted to see that you enjoyed our perfect location and our comfortable modern apartment.
I appreciate your comments regarding restaurant Mąka & Woda.
Your words state a great value for entire team.
We look forward to welcoming you back soon.
Kindest regards,
General Manager
Jarosław Huńka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

I had three nights at Residence Dianna and enjoyed the stay very much. The room was spacious, clean, and comfortable. Located in a private square the location is quiet but central. A pleasant stroll along the Nowy Swiat leads to the old town and all it has to offer. Staff were most helpful. The Italian bistro downstairs was a convenient option after a long day exploring. There were cooking facilities which would have been useful for a longer stay. Also the free laundry facilities were a welcome opportunity to rejuvenate the contents of the suitcase,

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 28 April 2014
Dear Peter S
Thank you for sharing your valuable feedback with us, we very much appreciate all your comments.
We’re happy that you have chosen our residence for your recent visit to Warsaw.
I am delighted to see that you enjoyed our excellent location, comfortable apartments and restaurant Mąka & Woda.
Your kind comments relating to our staff are very much appreciated and have been shared with all as well as motivation to do even better in the future
It would be great to host you again in the future,
I’m looking forward to welcoming you back!
Kindest regards,
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Highly recommended hotel, with excellent center location with quiet environment, near all main attractions and near old Warsaw city. The Hotel staff is really helpful and always ready to help and provide you with required information. The room is really good with all necessary facilities especially for kitchen, for those who plan to breakfast and coffee in the room. To sum up, it is very recommended place with a good price, a fine location, quiet atmosphere and a very friendly staff.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evgeny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 23 April 2014
Dear Evgeny A.
Thank you very much for having chosen the Mamaison Residence Diana Warszawa for your recent visit to Warsaw.
We much appreciate you having taken the time to provide most valuable comments on your stay
I am delighted to see that you recommended our residence and you enjoyed our excellent center location, comfortable apartments as well as our service.
Thank you very much for the kind feedback and your words of appreciation towards our ‘helpful’ Team.
We truly hope you will keep these warm memories with you until another opportunity appears and we will welcome you again at Mamaison Residence Diana in near future.

Best regards
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

Mamaison Residence Diana has been a home for me for 2 nights.
I pre-booked the hotel with breakfast included and got a huge room with panoramic terraces, a kitchen, desk, living room and king size bed - on the 4th floor (with elevator). Bathroom is big, nicely decorated with both bath-tub and a shower. So convenient and homey. The WiFi has a
high reception and I haven't experienced any issues with it. Over all expectations. Despite the central location the hotel is not on a road and very quite at night.
The staff that I met (Anna, Michael and Robert) were so helpful and friendly - each one of them. Very flexible with any request or help-needed and ready with answers about every question. Their kindness and customer oriented approach is admirable. Seems like they have passion to their job and that adds to my overall satisfaction from the hotel. Before going to explore town they provided great service (on top of the one I got from Trip Advisor's app) and offered to call to places and ask for opening hours, availability etc...
Next is Location! - Location Location Location! This hotel is in a perfect location to appreciate Warsaw, including nightlife. All attractions and great atmosphere are a minute away. Night life and the beautiful and tourist-welcoming Nowy Swiat are in 2-10 minutes walk. Bus station is very close and connects to all city attractions and to the airport. If you have a smartphone - ensure to download the local "Jakdojade.pl" App that will get you from anywhere to anywhere in public transportation. It is a "must have" and the best tip I can give to a traveler in Warsaw!
Just for the balance and to provide a room for improvement, there are still smoking rooms in the hotel at the lower floors and a tiny bit of the smell somehow got into my room. By closing the ventilation tunnels it became better, but this was the only downside of this perfect hotel in Warsaw.
Breakfast is decent but modest.
Have I mentioned already that I greatly recommend this hotel and will definitely get back if back in Warsaw? :)

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mkks1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 11 April 2014
Dear mkks 1
Thank you for sharing your valuable feedback with us, we very much appreciate all your comments.
We’re happy that you have chosen our residence for your recent visit in Warsaw.
I am delighted to see that you enjoyed our excellent location, comfortable suite with panoramic terraces as well as our service.
Your kind comments relating to our staff are very much appreciated and have been shared with all as well as motivation to do even better in the future
However, we would like to apologize for any inconvenience during your stay caused by smell of cigarette smoke.
As we do everything to provide our guests with the best service, we are currently going through a technical inspection to check ventilation system and improve efficiency.
It would be great to host you again in the future,
I’m looking forward to welcoming you back!
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

Simply - a great stay. We've have been in Residence Diana for a couple of days. Room was available for use even before standard check-in hour and it was clean although located directly above the restaurant. Location is perfect, in the direct city center.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fandz_wro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, 22 March 2014
Dear fandz_wro
Thank you for staying with us and posting this nice review.
Your kind words about our location are deeply appreciated.
We're delighted you enjoyed yourselves here.
Warm regards from all of us at Mamaison Residence Diana.
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mamaison Residence Diana Warsaw

Property: Mamaison Residence Diana Warsaw
Address: ul. Chmielna 13A | 00-021 Warsaw, Warsaw 00-021, Poland
Phone Number:
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Warsaw
#5 Romantic Hotel in Warsaw
#6 Business Hotel in Warsaw
#13 Family Hotel in Warsaw
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mamaison Residence Diana Warsaw 4*
Number of rooms: 46
Official Description (provided by the hotel):
Ideally suited to both short and extended stays, the upper midscale Mamaison Residence Diana offers inviting accommodation in the heart of Warsaw. The hotel residence itself is set within a beautifully restored 19th century building, typical of this elegant area. Located on the historic Diana Passage, Residence Diana showcases the finest level of quality and hospitality. The ideal base for discerning business and leisure travellers, the welcoming hotel residence offers stylishly-furnished and professionally serviced residential suites, as well as top hotel facilities for a comfortable stay in Warsaw. Mamaison Residence Diana boasts 46 uniquely designed suites (45-100sqm), Several apartment categories, some with balconies, Centrally located, close to Old Town, Fully-equipped kitchens, Breakfast restaurant, 24-hour concierge and reception, Free WIFI, Modern meeting facilities, Convenient transportation to major city sights, Underground Garage. ... more   less 
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Also Known As:
Mamaison Residence Diana Warsaw Hotel Warsaw
Mamaison Residence Diana Hotel Warsaw

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