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“One of the best in Warsaw”

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Hilton Warsaw Hotel & Convention Centre
Ranked #12 of 124 Hotels in Warsaw
Certificate of Excellence
Padua, Italy
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“One of the best in Warsaw”
Reviewed 26 July 2014

I go very often in Warsaw for work. Definetively one of the best hotels in town. It may be not in very central location, but rooms are very comfortable, good prices, very good breakfast, staff well educated and trained, good facilities. It is my first choice every time I go there. I will be back

  • Stayed February 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Luca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 8 August 2014
Dear Guest,

Many thanks for staying at the Hilton Warsaw and for posting your review on TripAdvisor. We are honoured to be the hotel of your choice in Warsaw.
We are looking forward to seeing you soon at the Hilton Warsaw Hotel & Convention Centre.

With kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,045 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (264)
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omaha
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2014

My wife and I stayed here as part of a 2 week holiday. We used public transportation to and from the airport. I think it was the 175 then 1 transfer which dropped us off a block away. We are both Diamonds so were given lounge access and a 1 bedroom suite; we payed a very reasonable rate. The lounge was first class, several kinds of beer/wine and decent finger food in the evening. It was a bit of a walk to the tourist spots so we bought a 24 bus hour pass for $10 pp. We ended up hiring a privite guide to take us around which was great. I saw the hotel had a casino attached but we didn't go in. We did look at the health club and it was jumping that night. The front desk was great but that is usually always the case with Hilton.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank kmandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 8 August 2014
Dear Guest,

Thank you for being a loyal Hilton Guest and for choosing us for your stay in Warsaw.
We are so glad to hear you had a nice stay and enjoyed our hotel. We very much look forward to the possibility of welcoming you back in the future.

With kind regards,
Erwin Verhoog
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 July 2014

The staff was wonderful, from the time we arrived to the time we left. Jacob, our bellhop was kind, professional and very helpful. The check in process was a smooth one with all of our questions being answered effectively. While I am very familiar with Warsaw, the staff was able to clarify some things for me and their English was perfect! Our suite was on a high floor, as requested and very clean. Everything was fantastic! I loved it and hated to leave so soon.

Room Tip: We chose a high floor so no street noise.
See more room tips
  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travel55free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 8 August 2014
Dear Guest,

It is truly rewarding to read such feedback as yours; thank you very much for taking the time to post it on this website. We were delighted to hear you enjoyed your stay from arrival to departure and you were pleased with our facilities as well as the service. I have taken the liberty to share your positive feedback with our Team.

Many thanks again for your review and for your stay!

Looking forward to welcoming you back soon,
With best regards,
Erwin Verhoog
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2014

I stayed in this hotel with my mum for a December city break and it was a truly fantastic experience. The hotel was everything we wanted - from room decor, space, and spa facilities. It is situated not that far from the city centre and allowed us to see Warsaw in its beautiful Christmassy mood. Also, very good customer service!

  • Stayed December 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Shakira777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 23 July 2014
Dear Guest,
It is wonderful to hear that you spent memorable time at our hotel. Thank you for choosing the Hilton Warsaw for your city break and for sharing your feedback on TripAdvisor.
We do hope you will visit us again whenever you are next in Warsaw.
With best regards,
Erwin Verhoog
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aldie, Virginia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2014

This hotel was wonderful in explaining where the local historical sites where and how far away they where. When we had a death in the family and had to fly home unexpectedly they did everything they could to help us. I can't say enough good things about their friendly staff.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank CindyofVienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 23 July 2014
Dear Guest,
We truly appreciate your comment praising our customer service levels. We were sorry to hear about the sad circumstances ending your visit to Warsaw. It is important for us to know that our team members showed flexibility and tried to assist as well as they could.
We hope to be able to serve you in the future.
Kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtownards
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 July 2014 via mobile

The hotel was fine for an overnight visit, I actually felt more of a business hotel. Personally I would not stay here again as it is a bit far out from the centre, although taxis are always out the front. The bed for me was rock hard but that is personal taste. Apart from this, the staff where excellent
, the hotel spotless, and what can I say about the breakfast, great variety, so much to choose from, which for me was brilliant. As I said I would not stay here but only due to it being slightly far out, the rest cannot fault.

Stayed July 2014, travelled as a couple
Helpful?
Thank starry19840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 23 July 2014
Dear Guest,
Thank you for taking the time to share your feedback. We were glad to hear you enjoyed the service of our team members, appreciated the cleanliness of the hotel and the variety of our breakfast offer.
With regards to the location of our hotel, let me mention that there are many convenient transport options, such as inexpensive taxis available on our doorstep and numerous trams and buses which stop just a block away from the hotel. This makes it fairly easy to access any of the city’s tourist attractions.
We do hope you will decide to visit us again in the future.
With kind invitation and regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2014 via mobile

Went for dinner with my boyfriend. The Menu looked very nice so we ordered chicken skewers. After some time it was presented to us but the meat was absolutely raw. So we returned it. So what the staff did? They took the meat and reheated the same meat from our plates and served it again. After the raw meat was dripping on our bread etc. we didn't eat it and asked for a bill and when they came with the bill they charged us for everything. Terrible experience

Stayed July 2014
Helpful?
3 Thank Dariusz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, 16 July 2014
Dear Dariusz,

Thank you for sharing your experience with us. Firstly let me say, that you are absolutely right and what you describe is not in any way representative of the highest standards of service or the quality of culinary experience we want to offer our Guests.
I am very sorry for this disappointing experience. The Piazza Lounge & Grill is our brand new project which we have just launched and are very proud of this unique concept. Its most important aspects are quality of food and the level of service, on which two points, we have unfortunately failed on this particular occasion. I do apologise and assure you that we are absolutely determined to offer impeccable food and service and have used your invaluable feedback as basis for further training and improvement. Many thanks for sharing!
We do hope that you will give us another opportunity to present to you our Piazza Lounge & Grill and we are confident that this time we will truly Make it Right for you and you will be able to enjoy Piazza’s impressive outdoor surroundings as well as the simple but delicious food and friendly and helpful service!

Looking forward to being able to welcome you back!

With sincere apologies & kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Warsaw Hotel & Convention Centre

Property: Hilton Warsaw Hotel & Convention Centre
Address: ul. Grzybowska 63, Warsaw 00-844, Poland
Phone Number:
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Warsaw
#5 Spa Hotel in Warsaw
#8 Business Hotel in Warsaw
#12 Romantic Hotel in Warsaw
#12 Luxury Hotel in Warsaw
#12 Family Hotel in Warsaw
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Warsaw Hotel & Convention Centre 4*
Number of rooms: 314
Official Description (provided by the hotel):
Central to every major local attraction, Hilton Warsaw is the city's most modern hotel with distinctive contemporary styling. Experience the latest in comfort and convenience, impressive city views from every guest room and wonderful health and fitness facilities to help you relax. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Nozio Netplan srl, Odigeo, Travel Republic (UK), Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Hilton Warsaw Hotel & Convention Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton International Warsaw
Hilton Warsaw
Warsaw Hilton

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