We booked this skiing holiday through thomson's last feb for my wife two daughters (6 and 3) and myself and traveled with friends so there was seven of us in total. Having read some of the reviews on here about the rooms we were a little apprehensive about how ours would be and when I noticed that our room description on our first invoice said "Family Room" and on our final comfirmation letter which arrived in November it had changed to "Small Family Room". I enquired with First Choice who we had booked with and they checked and discovered that the rooms available had changed mid way through the year so instead of the double bed pull down double and single sofa bed which we had booked we were now being put into a room with twin beds and two single sofa beds, in fairness to the staff at first choice they kept me informed and told me that we would in fact have the larger room that we had booked, I wonder if I hadn't noticed would they have put us into the small room?
We took off bang on time from Bristol and thanks to a tail wind arrived 30 mins early in Salzburg. When we reported to the Crystal rep they had no record of us and what bus we should be on for our transfer, We went to their desk in the arrivals hall and were told that the bus was not yet there and could we come back in 30mins. Fair enough we all thought as we did arrive early. we had a hot chocolate and looked around the shops and returned to be told our bus was waiting for us and we could now go and get on it. When we got to the bus we were told that due to fog in Innsbruck airport 12 additional flights had been transfered to Salzburg and this had caused some problems with the scheduled flights and we should be on our way as soon as possible, TWO HOURS later we finally got on our way for the 3 1/2 hour transfer. Talking to some of the passengers that got on the bus last they had also been told to go and have a coffee when we were obviously allready waiting on the bus for them, I think the crystal reps had got very confused with the extra customers that were arriving and did not really know who was on what bus.
We had a 30min stop half way through the transfer and had some drinks and a toilet break and finally arrived at the hotel at approx 11pm. The welcome that we recieved when we arrived was great with a cold platter left out as the restaurant was closed.There was no need to be worried about the room it was a lovely sized room with a bath and shower and great views of the mountains and very comfortable beds which were now much needed after a long day.
We were told by our rep on the transfer that we had to go to another hotel in the morning for 08:30 to collect our lift passes and vouchers for the ski hire!!!! then a welcome meeting at 09:30 which was very informative and not the usual excuse to try and sell you some of the trips!
Now we start to have some problems! we are not taken to the hire shop as we had been told but just told where it was and to go and get our gear, we found the shop and of course so had every other customer that had arrived the night before, the result was just shear mayhem and there were boots and ski's everywhere and only limited space for you to sit down and try your gear on! From there we had to get to the slopes and the meeting point for my wife's and 6 year old to have their first lesson at 12 midday, was any rep their to show us where the easiest way to the slopes was NO! so carrying three sets of skis and boots we walked up the wrong street only to have to retrace our steps and ask for directions which in fairness when you knew the way it was only a five minute walk.
Lessons began and I had my 3 year old, a bag and my own ski gear and tried to find where the ski lockers on the slopes were located, problem number two. two different crystal reps telling me two totally different places resulting in me and my daughter walking back and fourth across the bottom of the slopes for about an hour. First impressions were what a wonderfull place but our first experience could have spoilt the whole trip as if I'm honest after what was a very disorganised first morning we were ready to pack up and come home! Why do crystal not stagger peoples time to collect their gear so there is not one mad rush and actually acompany there customers as was promised! If we had been shown and given some help the first impressions of the holiday would have been much better.
Once you knew where you were going the resort and facilities are great and we had an amazing time!
The food, Accomodation, pool and staff at the hotel lek are great and i think some of the previous reviews may have exagerated some of their problems as when we reported that a bulb had gone in our room they repaired it within a few minutes and all of the staff would make a point of saying hello and making you feel very welcome.
In conclusion I would have to say that the holiday was great but I think some of the crystal organising needs to be looked at. As we only dealt with the reps on the first day I can only comment on that and unfortunatly my expierience of them was not a good one.
- Official Description (provided by the hotel):
- Steps away from the centre of Kranjska Gora, on the route to the Vrsic Pass, Best Western Hotel Kranjska Gora offers a wellness centre with indoor pool. Facilities include tennis courts and a restaurant with terrace. All rooms at Best Western Hotel Kranjska Gora have satellite TV and bathrooms with shower or bathtub. At the wellness area, guests enjoy free access to the swimming pools and a hot tub, while a sauna is available with a 50% discount. A fitness room and solarium are available at an extra charge. There is also a bar, a restaurant serving national cuisine and a TV room, where guests can relax and surf the free Wi-Fi. Upon request, the hotel can arrange hiking tours, ski lessons and tennis courses. This is our guests' favourite part of Kranjska Gora, according to independent reviews. Solo travellers particularly like the location — they rated it 8.4 for a one-person stay. ... more less
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- Also Known As:
- Lek Hotel Kranjska Gora