I don't often write these reviews because I think they can be rather subjective and what one person likes another doesn't, but on this occasion I feel the service we received at this hotel warrants special appreciation. We stayed in this hotel during the last week in Feb whilst on a fabulous skiing holiday,the hotel is spotlessly clean and the room we had was spacious, very well furnished and quiet but what really stood out was the attention we were given by the restaurant staff, in particular by a gentleman by the name of Niko. From the moment we stepped into the restaurant on our first night we were given first class service. I have special dietary needs (Gluten Free ~ Coeliac) and was given a letter by Crystal Ski which had been translated into Slovenian to explain my condition to the hotel.....they could not have been more helpful, to be honest they put their UK counterparts to shame with the help they gave me during my stay. I was given gluten free bread and crackers, made individual desserts and my main course was cooked to order. Bearing in mind its a buffet style restaurant we were amazed by the service I received.
This was my first trip abroad in over 3 years because of my concern about being able to maintain a gluten free diet, but my mind was put at rest on the very first night.....thanks so much for helping make our holiday so special and stress free, and once again special thanks to Niko and the catering staff.
- Official Description (provided by the hotel):
- Ramada hotel & suites Kranjska Gora has become one of the most remarkable architectural elements of Kranjska Gora for its fascinating presentation. The comfortably furnished rooms offering a view of the mountains, combined with the exquisite furnishing of the hotel, make it a perfect place, especially for tranquil guests expecting the best comfort from their holidays. The hotel lies within a mere 100 metres from the ski slopes, yet right at the heart of all town activities due to its location next to the main promenade. ... more less
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- Also Known As:
- Grand Hotel Kranjska Gora