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“Unhelpful Staff left us Feeling Confused”

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Grand Hotel Union Business
Ranked #7 of 31 Hotels in Ljubljana
Certificate of Excellence
Reviewed 27 September 2013

We had to make a last minute booking to extend our stay in Ljubljana because I sustained a foot and knee injury (and where we previously stayed did not have any more rooms unfortunately).
We clearly booked at Hotel Central Ljubljana (as per our email) but after hobbling into the hotel, clearly stating I had to go to the hospital, the staff member treated us as if it was out mistake that our booking was for one person (again clearly listed 2 adults in the email) and at another hotel - which was not at all clear to us!
After making a few calls he said we could just walk 200 meters down the to 'business' hotel. We'd now said several times that I had to go to the hospital, and he just brushed off that no we didn't need to catch a taxi down there we could walk.
My left foot was injured and my right knee was injured and you could clearly see them swollen and me struggling to walk. I don't think it's that he didn't understand, it's that he didn't care.
Room at the business hotel was stand hotel room, clean and nice - but rather expensive (obviously we had to book last minute though).
I'm now assuming the hotels are affiliated (even though that was not at all clear to us) and am leaving the review on this hotel seeing as they are so 'clearly' the same.

  • Stayed: September 2013
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1  Thank BrettandAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 - 339 of 750 reviews

Reviewed 21 September 2013

This hotel was in a perfect location, just yards from the Old Town. We ate in the hotel one evening - food and price were very good.
Large rooms, equipped with everything you need. We had a balcony from which we had views of the castle.
Breakfasts were WONDERFUL - there was a massive choice of hot and cold foods, even Bucks Fizz if you wanted it.
Staff were all helpful, friendly and welcoming.
Parking was 10 Euro per day, but that is to be expected in a town centre.
Highly recommend this hotel !

  • Stayed: September 2013, travelled as a couple
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Thank oscardog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

Clean and very comfortable. Good sleep quality. Air con behind curtain is silly. Spacious room and central to all the touristy bits. Breakfast was fine. Valet parking worked fine. Swimming pool was smaller than it might appear in photos but good to have. Shower screen was not next to shower! Would recommend.

Stayed: August 2013, travelled as a couple
Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

A very good hotel in a very good location. We have no complaints about this hotel. The rooms are spacious and comfortable. There's a big TV with CNN and BBC World and movies if you have time! There's also coffee/tea making facilities and a fridge. We were glad of the air conditioning in the room and the desk and 'comfy chair' were also useful. The wifi in the hotel is free and easy to connect to!
There's a great offer of food at the buffet breakfast and the service is very good. Actually, the service is good throughout the hotel. The rooms are cleaned and stocked up with the bathroom freebies very well every day.
The spa, swimming pool and gym were all good too. Don't expect a massive gym, but there were 5 of us working out in there and it was fine. 1 walking machine, 1.bike, some free weights etc.
The hotel is located within a minutes walk of the triple bridge and lots of restaurants and excellent street entertainers.
Now for the bonus point....A keen- eyed receptionist must have seen my wife's date of birth and realised it was her birthday on our last day. When we returned from breakfast, we were delighted to see a birthday card and home-made chocolate and walnut cake in a gift box on a silver tray on the desk!

  • Stayed: July 2013, travelled as a couple
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1  Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013

I rate this quite highly as it scores well on things that matter for me: sleep quality, wi fi reliability and then there are some additional pluses such as the rooms having a proper desk space to work at, a blancolny space and the staff being helpful. On the minus side I thought the breakfast was definitely second rate and the decor is London circa 1979.

A couple of design gripes: why oh why put the aircon under the window *behind the full length curtain* and the shower over the bath arrangement makes it quite difficult to have a shower without spraying water everywhere.

Room Tip: Reemember that slovenian hotels allow smoking in designated rooms. So it is wise to specify which yo...
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  • Stayed: July 2013, travelled on business
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Thank msrbcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2013

My wife and I and another couple stayed one night unexpectedly at this hotel. We were very pleased with the accommodations, service and breakfast. All the staff were courteous and friendly and their English largely speaking was good. Also, the hotel is in an excellent location adjacent to the Old City, and parking is convenient. Not opulent but much more than adequate.

Stayed: July 2013, travelled as a couple
Thank Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

A very modern hotel. Room of a very high standard and a good size. Room had a comfy bed, nice bath room, desk area, safe, flat screen TV, free WIFI, a very fancy leather chair (?).
Breakfast was very good and included in price, but was a little chaotic at 8:00.
The staff in the hotel reception spoke good English and were very helpful.
The location is 100m from the 3 bridges and about 20mins from airport. You can book an airport taxi for 38euro and charge this to the room.

For info the hotel is next to the Grand Hotel Union Executive, this was not clear when I looked on Google for it's location.

  • Stayed: July 2013, travelled on business
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Thank MrMmrsM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Union Business

Address: Mikloshicheva cesta 3, Ljubljana 1000, Slovenia
Region: Slovenia > Upper Carniola Region > Ljubljana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Ljubljana
#5 Luxury Hotel in Ljubljana
#7 Romantic Hotel in Ljubljana
#7 Family Hotel in Ljubljana
Price Range: £88 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Union Business 4*
Number of rooms: 133
Official Description (provided by the hotel):
Luxurious and comfortable Grand Hotel Union Business enjoys a privileged location in the financial and shopping district of Ljubljana's city centre. Renovated rooms feature elegant design, high-quality furnishings, free WIFI access and relaxation options adjusted to the requirements of every traveller ... Perfect combination of spacious rooms and modern facilities. Elegant a la carte restaurant with delicious cuisine is led by the head of Slovenian national culinary team. For a delicious warm or cold cake, visit the The Grand Union Cafe and enjoy the unique confectionery based on ancient recipes. Unwind at the indoor swimming pool, during a sauna or a massage and enjoy the souvenir shop, a fashion boutique and a jewelry shop. The Grand Hotel Union provides 20 multi-functional conference rooms with a capacity for up to 800 participants and many other facilities. ... more   less 
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Also Known As:
Grand Hotel Ljubljana

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