I booked a room at the Vander Urbani Resort more than a MONTH before we went on our holiday to Slovenia as a surprise for my boyfriend's birthday. Ljubljana was our last stop. ON THE DAY we were supposed to stay there, I got a phone call in the morning from Vander Resort, saying they booked us another hotel. Their explanation was that there had been a double booking. We got an email with the reservations of the other hotel.
I had to call back myself asking for the parking spot. They arranged it, and the girl on the phone said we could pass by Vander to have a drink on the roof and use the pool. While driving through Ljubljana I saw at least 2 other design hotels. But they booked us a room at the Antiq Hotel. No complaints about that hotel at all, but as the name says itself, 'antique' is not our cup of tea... Vander said it was high season and that this was the only available room at this standard. When we arrived at the Antiq Hotel, it turned out breakfast was not included. So we went to Vander, because this was not an equal compensation. Over there they tried to explain us what was wrong with their reservation system. Which I can understand, but... I don't believe they didn't know about this much earlier!
They were going to solve the breakfast problem for us. In the meantime we could have drink upstairs and use the pool. When we came back downstairs, the guy behind the desk was angry, accusing us of ordering a more expensive drink. Which was apparently not 'the deal'.
So, we lose half a day of sightseeing by finding out where this new hotel is, having to go to Vander to ask ourselves about the breakfast, we get the most 'antique' room Ljubljana has to offer, find out a few hours before heading to Ljubljana we have to change hotels and HE gets angry for a 2€ more expensive drink?! Big mistake.
- Official Description (provided by the hotel):
- The first member of Design Hotels in Slovenia.Vander lies on the river bank of the River Ljubljanica in the lively centre of the old town. Vander's heart beats with the Old part of Ljubljana, where old and new co-exist in a passionate embrace. Everyone can find a place at Vander. Whoever comes to Vander, will leave with the feeling as a local - "Ljubljancan". The external and internal renovation was designed by SADAR + VUGA architects. 16 exeptionally designed rooms are available. All bathrooms offer Molton Brown cosmetics. We offer a perfect sleep with Frette bedding, Moroso armchairs, Diesel and Floss lightening. A roof top terrace with an infinity pool deck is offering a special sensation. All kind of events can be organized on a terrace. The hotel has also wine cellar, restaurant and wine bar. The most exquisite ingredients from Slovenia are used by the Benjamina Launay, our Chef de Cuisine and his endless inspiration. Ecological awareness is not just a fashion statement for us. It's a way of life and business. Welcome. ... more less
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