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“Beautiful Suite!”

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Kempinski Palace Portoroz
Ranked #1 of 25 Hotels in Portoroz
Certificate of Excellence
Ottawa, Canada
Level Contributor
78 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Beautiful Suite!”
Reviewed 9 August 2014

What a pleasant surprise to be upgraded from a Deluxe Sea View to an absolutely amazing Suite in the new section of the hotel! The staff were very professional yet friendly (not pompous - thank you!), the suite and terrace was breathtaking, location excellent, has secure parking (understatement!), and the list goes on....

This was my first visit and I'd love to return in the future. Keep up the good work!

Room Tip: Water front suite is absolutely amazing with a massive terrace that is perfect for lounging.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Canadian99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
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Boulogne
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 August 2014

Overall this is a good choice if you want to feel pampered on holiday! We had a room facing the park on the fourth floor and were quite happy with this choice. We did find it strange though that all the balconies only had one chair on them. The other minus points are lack of daily complimentary bottle of water, no tea/coffee-making facilities, and the chage for parking. The pool is really good - you can actually swim in it. The breakfast is by far the best we've ever had. I doubt if we'd return because Portoroz itself is not the ideal holiday venue for us and I'm not 100% convinced that the price the hotel charges is totally warranted. During our midweek stay at the end of July there was no entertainment - everything seemed to be organised for weekends or August.

Room Tip: Higher floor has better view.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Babs-maryse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2014

Great staff, nice rooms and suites. As GHA members, we got upgrade from room to suit and were very happy with big terrace and two separate rooms. There is big indoor and outdoor pool with sea water, and it is really super, because there is no good beach in Portoroz (my opinion). The only one minus - the bars and restaurants outside of hotel are very noisy.Inside the hotel is very quiet.
We are coming to this hotel very often and can recommend it to everyone.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 30 July 2014

For a luxury traveler "best hotel and best value" often don't go hand in hand but I am happy to say that this is the case at the Kempinski Palace Portoroz. Great location, lovely gardens, nice selection of restaurants (all with good food) and BEAUTIFULLY renovated rooms. Everything is so luxurious- the gorgeous marble bathrooms, the sumptuous fabrics, the deep and cozy beds... I could go on but you get the picture and no detail has been missed. I kept looking around wondering how they could make money with such a wonderful property charging so little. In most world beach resorts you'd pay much more for much less. I can hardly wait to go back and highly recommend the property. Pay extra for a room with a view of the water- so worth it.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Betty-Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 21 July 2014

the quality, service and accommodation live up to the 5* standards, perfectly located in the centre of Portoroz
the breakfast choice is amazing as well as the hotel pool and its facilities

the only things I'd complaint about is the wallet parking which i do not personally like cause I feel much comfortable parking my car on my own and the beach service in nearby meduza club
it's little ridiculous that it's not included in room rate but you have to pay extra 20 euros per day per person

also the service at the reception was little slow considering we arrived in June (during peak season)

otherwise I'd definitely recommend the hotel

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Hcslovanka1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 July 2014

We booked a suite at the last minute for a couple of days in high season at a pretty high price tag. We had been used to very good Kempinski service in Munich and other locations during an extended European driving vacation so we had anticipated a similar experience in Portoroz.

Our "Rose Suite" overlooking the pool was smallish but Ok for the price and season.

At check-in we found the suite to be plagued with a heavy musty/spicy odour so we asked for a replacement room. No alternate rooms were available so after a few hours we were satisfied that housekeeping was able to remedy the smell.

After returning to our room while waiting for it to be freshened up and wanting a fresh shower we were surprised to discover no soap in the suite and a towel shortage. Later, in the midst or an international call and needing to jot down some notes, I find no paper or pen in the desk.

Calls to the front desk resolved each of these issues in very short order but still a disappointment at this price point.

Also, no waters were provided at bed turn-down which is very, very disappointing in a hotel suite of this calibre and price.

Otherwise we found the property very much to our liking.

Note that the sea view rooms at the front of the hotel may be exposed to some late night party noise from the beach bars across the street.

Room Tip: Water view rooms are nice and come at a premium price. The view to the water is not particularly sp...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BigBonker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechelen, Belgium
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2014

In het Nederlands gezegd: ik was echt wel fantastisch blij met de service. I was delighted. People worked in the hotel as if it wat their own. People were disciplined, OK, but they kept their own style. Staff was devoted to Kempinsky while staying who they are and serving us as a client in the best possible way. Especially Simona from the massage and Theresa from the Stradivaria rock concept struck us. But above all, Bori, from Hungaria, the most exciting waitress we ever met as a family, wat a real experience. How she managed to serve the intrest of the hotel, combine that with a personal touch towards the client (us) and stay authentic in the woman she is, enthousiastic about what she does and in te mean time customizing the service to the client: waw. She is representative to the feeling we (myself, my wife and my three children (22 , 19 and 16 years old) have of Kempinsky and the Slovenian way of treating customers: great. Thank you all.

Room Tip: Vertrouwen is mijns inziens een sleutelwoord. Maar een zicht op zee is lekker meegenomen.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
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Helpful?
1 Thank KarelVanButsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kempinski Palace Portoroz

Property: Kempinski Palace Portoroz
Address: Obala 45, Portoroz 6320, Slovenia
Phone Number:
Region: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Portoroz
#1 Romantic Hotel in Portoroz
#1 Luxury Hotel in Portoroz
#1 Business Hotel in Portoroz
#1 Spa Hotel in Portoroz
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kempinski Palace Portoroz 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Kempinski Palace Portoroz Hotel Portoroz

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