We stayed 6 nights in early July 2014. We chose it for it was right on the lake, had a nice garden, an indoor play-pool, sauna, in case the weather is not so great, had suites for traveling with our kids, a restaurant to make meals easy with the kids. All were as expected, except: the rooms are more basic than the pictures would suggest and for the price. Also, smokers use the rooms, so even the closets had a slight odor of cigarettes for my sensitive nose. The windows have mosquito nets - a must if you want to enjoy the evening breeze. We loved the chef, who tired to accommodate our meal-wishes and became like a friend. Almost all the staff was wonderful, but there were exceptions.
The one sore spot, that really put a dent into our overall feeling of the place was the "boss" TIBI. We got to know him a little better than most guests would.
When I first encountered him, he was giving one of the staff a hard time over accommodating the guests' wish for a particular table, because it was not set, like some others near it.. The hotel was not at all crowded so I was quite taken aback by this. What should be more natural than to seat your guests at the table of their choice (for all the hard-earned money they are spending here to have a nice time)?
One of our children fell on the lawn chair and split her forehead open. There was a ton of blood gushing from what looked like a very deep cut. The child was so pale and weak we thought she was about to pass out. Several of the staff members offered to take us with their own vehicle to the emergency room, but when they called to let their boss Tibi know, HE FORBID IT AND TOLD US TO TAKE A CAB! The cab took forever to get there, about half an hour. Since there were hardly any other guests in the hotel and none were eating at the restaurant, one of the 3 staff members of the restaurant who were not at all busy could have easily managed to get us to the ER. They were all feeling bad looking on AS WE WERE WAITING FOR THE CAB WITH OUR PALE, BLEEDING CHILD.
What kind of person is this guy Tibi as a person, and what boss would refuse to extend help, when a child gets injured on his premises!? Just to mention, the lawnchairs were extremely unstable, because they would flip up if you sat too far to the end, but you could not sit on the middle, because of the armrest, so you had to position yourself just exactly right to be able to sit down and not flip.
Tibi would come to his hotel and enjoy swimming and tennis and a drink, but would walk past the overflowing trashcan or the trash by his feet.
Most outrageously, the staff is required to hand him whatever tip they get. He pockets them and hands it out ( - or rather - knowing him - does not hand it out fully) according to his preference. In essence whatever tips I gave, it went into his pocket! The last person I would want to reward for his despicable behavior! If I want to give someone a tip I want that particular person rewarded not someone else! (e.g. the person who washed all the blood off the chairs). I have asked the staff if they got any of the money I gave them and they said not yet.
Recommendations for the hotel:
Have this Tibi go through some training in customer service and how to be a good manager. (Although there is little hope for him since he is quite a rotten person.)
Scrub the stairs and railing going into the water to make it less slippery from the algae and put a sign about slipperiness.
Change the lawnchairs to better quality and more stable ones.
Assign a staff member to monitoring twice a day the beach and garden for any trash accidentally dropped. (there wasn't that much, but even a few pieces is a sore sight, the trashcan by the beach is tiny and mostly full)
Clear some of the algae and water plants near the entrance to the lake, most people do not like to step on these plants as they enter the water.
Clean up the back of the yard from heaps of yardwaste and some trash there.
Have more fresh bread ready at breakfast and add fresh fruit to the breakfast spread (otherwise a good selection and fresh)
Recommendations for guests:
Be careful entering the water for the stairs are slippery. Beware of the unstable lawnchairs.
Try the restaurant, it is worth it. The lemonade is also great.
- Official Description (provided by the hotel):
- Great 3-star hotel in town Balatonalmadi at Lake Balaton in Hungary. ... more less
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- Also Known As:
- Hotel Monopoly Balatonalmadi, Somogy County, Hungary