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“Great location and excellent value”

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Promenade City Hotel
Ranked #76 of 334 Hotels in Budapest
Certificate of Excellence
Manchester, United Kingdom
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location and excellent value”
Reviewed 2 January 2014

My friend and I went for a last minute Christmas weekend break in Budapest and booked this hotel. We did not realise how central it was (about 200 metres from the main Christmas market and on a big shopping street) and was were very pleased. There was fantastic walking access for the main sights or the metro station to take you out to the area around Heroe's square. The receptionist that checked us in was exceptionally helpful and the rooms were modern and clean. There was no street noise (which surprised us given the location) and the beds were comfortable. The bathroom was also nice with good shower pressure (perhaps a bit too good given that there was no shower curtain so you had to mop up the floor with a towel after every shower!) We had to ask for a kettle - which was provided but with no milk or mugs so you might want to take your own if you like a drink at night. Breakfast was simple but good with the same options offered each day (as you would expect for the price). Would definately recommend as excellent value for money.

  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
3 Thank Manchestergirl81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 8 January 2014
Dear Manchestergirl81,

Thank you for taking time and sharing your lovely comment of your stay at our hotel.
Delighted to read that you enjoyed your stay with us and were satisfied with our services. Your kind words will be shared with our entire team.
We truly value your recommendation and will look forward to welcoming you back should your travel bring you back to Budapest either on business or pleasure.

All the best from all of us,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
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Odessa, Ukraine
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 December 2013

Thumbs up! Couldn't be better for Vorosmarty Christmas fair visiting and shopping :) Rooms are spacious enough. Frontdesk managers are really helpful, we asked to print out our tickets and got it in 2 mins. Beautiful Danube is just 200m walk, famous Gerbaud confectionery - 3 mins.
I would also recommend to visit legendary ANNA cafe on Vaci street near the hotel - perfect deserts and coffee, relaxing atmosphere and a great view.
Breakfast is good enough - try pastries!

Room Tip: Room 405 was near the elevator, a little bit noisy
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  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 15 December 2013
Dear Shkapova,

Thank you for choosing our hotel and for taking time to post this wonderful review of your stay.
Great to learn you enjoyed our perfect location close to the Christmas market and to the most popular sights of Budapest. Your kind words regarding to our services is highly appreciated and will be shared with our entire team.
Thank you again for visiting and I do hope we have the pleasure of seeing you again soon.

Warm regards,
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Liverpool, United Kingdom
Level 6 Contributor
226 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 11 November 2013

Stayed here in a large group in room 307, a rather cosy double room, with crisp linen, mini bar and large bath and over bath shower. The room was nothing special and the lack of any sort of view was quite depressing however it was perfectly adequate as a base to sleep.
Points to note - no shower curtain or screen whatsoever so floor gets saturated! Hotel reception refuse to give you more than one key card - annoying! And there is often a lack of loo roll so best to ask for extra whenever you're at reception. Rooms have no tea and coffee facilities.
The hotel is situated in the shopping area of Pest and just off the Danube - highly recommended location, perfect for shopping, restaurants and sightseeing. Shopping Street where you can find Furla, Massimo Dutti, Bennetton etc is only a 5 minute walk away.
I'd booked an airport shuttle transfer directly from the hotel website - I never received email confirmation and the transfer didn't go to plan so my advice would be to book your own transport there.
Returning to the airport we bought a shuttle ticket from the reception for 2500 forint, approx 8 pounds each, and this went smoothly.
I didn't do much sightseeing but would recommend the river cruise, the pier point is only a 5 minute walk from the hotel.
Kiosk bar - the 'local' was exceptional - a large riverside industrial funky bar which served great food and wine - read my separate review!
And Murci - amazing for food esp. pasta also highly recommended.
No trip to Budapest would be complete without a visit to Gerbeaud, an ancient coffee shop but super expensive, again a 5 minute walk from the hotel.
I'd recommend the hotel to people on a budget break, certainly not for a splurge or romance, perfectly clean though.

  • Stayed November 2013, travelled with friends
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Helpful?
3 Thank monkeystar861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 18 November 2013
Dear Monkeystar861,

Thank you so much for your candid feedback of your most recent visit with us.
It gives me a great pleasure to read that you were satisfied with our hotel, especially it's central location.
Thank you for your honest feedback pertaining to the bathroom amenities, and the key card. I am very sorry for the inconveniences caused by the airport transfer. Our service team try to do their best and we do hope that we will have the chance to serving you again and show our excellent service.

Warm regards,
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Jerusalem, Israel
1 review
Reviewed 10 November 2013

We came in as a couple with an infant. Before arriving we requested a room with a bath and a baby cot, which were provided as requested. The location is very good, within a walking distance of the most popular sites in Budapest and right on the Vaci street.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Ohad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 18 November 2013
Dear Ohad S,

Thank you very much for choosing the Promenade City Hotel for your recent stay in Budapest.
Your kind words are highly appreciated. It was our pleasure to serve you.

We can not wait to welcome you back soon.

Warm regards,
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Scotland
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 November 2013

My wife and I stayed at the Promenade hotel during a short break in April this year. Great location with easy access to all of Budapest's attractions. The room was fine, clean and modern with adequate hanging space and nice bathroom. Our room was located adjacent to the lift and as stated by previous reviewers we experienced frequent noise at night especially from noisy guests who obviously decided that everyone else should be awake if they were. Apart from that the hotel is perfect for a short break to Budapest. The breakfast room was bright and airy and the food was adequate though repetitive. Budapest is a fantastic city with so much to see and do. Most of the attractions can be covered on foot but the hop on hop off buses give a great overview and allow visits to the more outlying sights. Well worth a visit.

Room Tip: Avoid rooms adjacent to lift entrances
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  • Stayed April 2013, travelled as a couple
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Helpful?
Thank Dexbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 18 November 2013
Dear Dexbro,

Many thanks for taking time and sharing your comment of your stay with us. Thank you for highlighting the central location of the hotel, that all Budapest attractions are available by walk. Delighted to hear that you enjoyed your stay with us. I am sorry for the inconveniences caused by other hotel guests and thanks for your honest feedback regarding the breakfast as well.

We do hope that we can welcome you back soon.

Best regards,
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Kilmarnock, United Kingdom
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 October 2013

As with previous reviews, my wife and I found this hotel perfect for location. Most (not all) big attractions were within easy walking distance.
The rooms were modern, clean, and comfortable, although making the coffee machine part of the mini bar was strange. The breakfasts were adequate with plenty to chose from. Only negative was a bit of lift noise, this would have affected all rooms so no escape.
The reception staff were very friendly and helpfull, showing willingness to give advice, book excursions etc.

Room Tip: Unusually i think all the rooms would be the same ie no view , same noise level, and comfortable.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 701joec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 17 November 2013
Dear 701joec,

Many thanks for taking time and share your review of you recent stay with us.
Thank you for your positive feedback pertaining to our service team and the perfect location of the hotel. I will certainly share your kind comments with the entire staff.
We will look forward to welcoming you back soon.

Best wishes from all of us,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level 6 Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 21 October 2013

It depends what you want. If you want perfect location with helpful staff and just a bed to sleep in then this is the right hotel for you. But, if you want to lounge around in the room - then the room I had would not suit. I took a single and it was 'compact' but quiet and spotless with a decent bathroom so I was happy. But there wasn't really enough room to walk around the bed without tripping over the chair; and the window opened out onto the lift shaft (ie interior room). I think the doubles are bigger and open onto the street. Given that I was there to visit Budapest, I was not concerned at all. But as I said, if you have been travelling hard and need some laid back time, then the singles are not what you're after. Having said that, the location can't be beat, the staff are all helpful and very sweet and there's even breakfast included. Overall, great location and great price = great value.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank janebieger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, 17 November 2013
Dear Janebieger,

Thank you very much for your time, reviewing your recent stay at Promenade City Hotel! Delighted to hear that you enjoyed your time and you were happy with the staff and our services.
We will look forward to welcoming you back should your travels bring you back our way either on business or pleasure.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Promenade City Hotel

Property: Promenade City Hotel
Address: Vaci utca 22, Budapest 1052, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#65 Romantic Hotel in Budapest
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Promenade City Hotel 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The brand-new Promenade City Hotel is situated right in the city centre of Budapest, on the pedestrianized Váci Street next to the Danube river. Fancy shops and boutiques, luxurious restaurants and elegant bars can be found only a few steps from the Promenade City Hotel, offering plenty of opportunities for entertainment all day and all night long. Choose from wonderfully elegant and fully equipped rooms and start every new day at the rich complimentary breakfast buffet. ... more   less 
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Also Known As:
Promenade Hotel Budapest

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