The hotel is located in a quiet neighbourhood in southern Pest, and can be reached in approximately 20 minutes by taxi from the airport.
The lobby / reception area is large with a huge, illuminated bare brick / tile wall behind it, the entrance to the bar to the right, and access to several lifts. In fact the hotel is very well serviced by numerous lifts.
A superior room on the fifth floor was large, bright and airy, impeccably clean and with 3 large windows, 2 of which opened. There is also efficient air conditioning. The bed was large and very comfortable indeed. The bathroom was a good size and has a walk in shower with a raindrop shower head. Facing into the inner quadrangle, the room was also very quiet. In fact the whole hotel has a quiet and calm air.
The staff are outstanding. Within 12 hours of making the booking I had received an email stating that the hotel would do their very best to accommodate the room request (quiet room on an upper floor). A second email requesting advice on transport options from the airport was responded to with even greater speed, and in considerable detail, including a paragraph on each of the 3 options (public transport, airport shuttle or taxi) which covered how to use / book each option, timings and pricing.
Check in was a delight with very warm, friendly, engaging and professional staff. The room request made was covered, the layout of the hotel facilities clearly explained, 2 maps provided – one was very useful for restaurant information and the other a suggested walk around Pest, created by the hotel. And when asked, some good advice was given on local, and more distant dining options.
Checkout was handled in the same excellent way as check in. The bill swiftly run through, and before the question could be raised, the offer had already been made to hold the bags until the taxi was due. Hotel check out is 12:00, and with an evening flight it was terrific to leave the bags at the hotel and spend more time in the city.
A taxi was booked the day before checkout, and the hotel are happy to add that to the bill and ensured that the taxi driver knew that the fare was prepaid.
The bar was equally well staffed, with charming service, and advice given on the various flavours of Palinka (produced in the same way as Czech Slivovitz, it’s Hungarian fruit brandy and really should be tried). The advice to try the sour cherry variety was spot on. There were also some good suggestions for sights to see around the city.
Breakfast is served in a bright room 1 floor below reception – in fact it can be seen by glancing over the reception desk, or when walking to the bar. There is a pleasingly very good, wide ranging spread of foods in the buffet – a variety of cereals, fruits, fruit juices, cold meats, cheeses, smoked salmon, pastries, breads, and the usual hot items (bacon, sausage, etc). The only thing I would personally like to see included is some Hungarian food - pastries, meats, cheeses, perhaps some smoked fish.
With a breakfast room clearly able to hold considerably less people than the potential number of hotel guests, good staffing and organization are important. The room was always well staffed, tables were swiftly cleaned and reset, and all food items kept well stocked and with good presentation. I didn’t once see a table that hadn’t been swiftly reset after it had been vacated. All the staff were cheerful and very efficiently going about their duties.
This is clearly a very well run establishment, where excellent customer service is obviously a hotel priority.
From the hotel the whole of Pest is easily covered on foot. Some may find it a bit too far to walk to Buda to visit the many sights on that side of the Danube, but don’t let that put you off. Budapest has a very efficient and inexpensive metro system, and a few minutes walk will deliver you to a station. There also appears to be a very comprehensive tram system, but this is not commented upon as it was not used. Personally I found it easy and comfortable walking to Buda, but that’s down to personal choice / preference.
There are local restaurants in the streets immediately surrounding the hotel, and a short walk, broadly in the direction of St Stephen’s Basilica, will bring you to many streets full of bars and restaurants.
An excellent hotel with outstanding staff. I wouldn’t stay anywhere else in Budapest.
- Official Description (provided by the hotel):
- The place where history meets present! Stay in a historical palace that was originally constructed in the 19th century and served as the residence of a Hungarian noble, Count Nandor Zichy. Located in downtown Budapest in the historical Palace quarter. Our guests will enjoy a state-of-the-art guestroom with a flat panel television, and complimentary high-speed Internet. The 80-room hotel features many free services: lounge with free water and coffee, Internet-access, business corner with 6 workstations and fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Palazzo Zichy Hotel
- Palazzo Zichy Budapest