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“Outstanding customer service”

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Expo Congress Hotel
Ranked #101 of 332 Hotels in Budapest
Reviewed 28 January 2014

When arriving at the hotel we were greeted with enormous hospitality, ideas on planning our trip and getting around.

The location is ten to fifteen minutes walk from the metro and then it's really simple getting around. Don't be put off by the walking it's well worth it! And we felt safe around the area all be it a little quiet.

The hotel is very clean, beds are extremely comfortable and the sky bar and spa at the top of the hotel is gorgeous! With wonderful views.

Would recommend this hotel to anyone and we'd love to come back and visit both the city and the Expo!

  • Stayed: January 2014
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Thank SuzanneTawfik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 30 January 2014

Dear SuzanneTawfik!

Thank you for taking the time to leave a positive commet on the Tripadvisor.com.

We appreciate your generous comments regarding to our location nad the Sky Bar.
Thank you also for mentioning that our Receptionist behaviour met with your expectation.
It is nice to know as well that your sleep was so restful during your visit .
Your kind words are really motivating!

It is great to learn that you keep coming back to us.

Kind regards,

Gergely Bobák

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (513)
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217 - 223 of 513 reviews

Reviewed 28 January 2014

Brilliant staff, clean spacious room, & great top floor spa with distant views. 10 minute walk with underground journey to Central Budapest, but excellent value for money. The hotel is located in an expo area of Budapest, so is quiet if no expo events are on.

  • Stayed: January 2014
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Thank stawfik1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 30 January 2014

Dear stawfik1!

We are really happy to read your detailed feedback.
It is still a great feeling to learn that you were satisfied with our service.
I hope that we will have the opportunity to welcome you back to the Expo Congress Hotel.

Kind regards,

Gergely Bobák

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

We were in the hotel one night from 3rd to 4th of January. I pay the room when we check in. When I check my credit card I noticed that they charged me additional 3.52EUR, the amount is small, but I'm not happy, when someone use my bank details without my permission!

The room was OK, but SPA is more than awful. Too dirty and jacuzzi looks like it was broken long time ago...

  • Stayed: January 2014, travelled with family
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3  Thank nad_tab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 9 January 2014

Dear nad_tab!

Thank you for taking the time to submit your review on your recent experience at our hotel. I'm sorry to read about your disappointment we might occured.

Please note that the charge on your credit card was done due to the outstanding minibar consumption left after your departure. For your kind attention this information that we might charge your credit card after your departure is highlighted on the registration card.

Should you wish to discuss this issue with me personally, please contact me at
reception@expohotel.hu
We hope to have the opportunity to welcome you back again in the near future.


Kind regards,

Gergely Bobák

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We use this hotel for our clients many times in year time. Always good service, nice stuff, clean and very well smelling rooms, good breakfast buffet. No problems at all. Good for families, couples, it is romantic and the wellness on roof - great view, jacussi, sauna...very nice too. Good value for money.

  • Stayed: December 2013, travelled on business
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1  Thank Lenka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 6 January 2014

Dear Lenka M!


It is great to read your positive comments posted on Tripadvisor public website about the Expo Congress Hotel.
It is very motivating to read your kind compliments regarding to our service. We are glad to know that your clients choosing us from time to time.

We are looking forward to the fruitfull coopration in the new year!


Kind regards,

Gergely Bobák

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

I stayed here for 4 nights and overall I was very happy.

Summary of plus points: Recently renovated; clean; polite staff; English speaking staff; very good value for money; WiFi included in room price; reliable WiFi; excellent shower; Air Con; quiet; fitness suite; breakfast included; everything worked!

Summary of bad points: Non central location without good transport links (I was aware of this and it presented no problem for me, but this is to help other travelers..) Equally the entrance to the car park is much higher than the road, so there is a pretty big bump to get over in and out - low or long cars would not be happy.

Worth mentioning that I had a problem with the shower (it wasn't draining properly) so I informed the main desk, and they fixed it before I got back that evening - very happy.

Breakfast was OK, nothing special but if you want bread/cereal/cheese/meat etc you'll be happy. For me I prefer fresh fruit in the morning, and what was on offer seemed to be tinned or cooked, with a few fresh apples etc.

Overall, as long as location isn't key this is an ideal hotel, I'd definitely recommend and use it again.

  • Stayed: December 2013, travelled solo
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Thank Rosie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 2 January 2014

Dear Rosie W!

Thank you very much for your recent stay and kind review. We are pleased to know that you were satisfied with our services. We are delighted to read your kind comments regarding to our reception staff.
We hope that we have the privilege to welcoming you back again.

Kind regards,

Gergely Bobák

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Reviewed 9 December 2013

We stayed only one night, because we were on our trip to IKEA, which is very very close. Great service, staff speaks english perfectly, they are very polite. You can use SPA on the roof of hotel free, it is included in room price. Standard room with double bed is a bit small, but functional. Breakfast is great. Their buffet is amazing. Overall nice hotel, but if you are in Budapest for sightseeing, location is not that convenient.

  • Stayed: November 2013, travelled on business
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1  Thank Runaway_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 2 January 2014

Dear Runaway_C!

We are glad to know that you have enjoyed the stay with us.
Thank you very much for taking the time to share your detailed feedback about the Expo Congress Hotel, such like the buffet or the SPA.
We are looking forward to welcome you back again.

Kind regards,

Gergely Bobák

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Beautiful hotel. Beautiful rooms. Very good breakfast. Nice view. Friendly staff.
We had a very early check out and the staff had done breakfast to take it with us.
The only negatives I found:
5-10 minutes from the metro station but nice walk among the trees.
It has a beautiful bar at the roof whith excellent view but it was closed the 4 days we were there.
We made some tea and te girls who cleans the room never took the rubbish we did and never replaced the dirty tea cups.

  • Stayed: October 2013, travelled as a couple
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Thank kougis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpoCongress2009, Front Office Manager at Expo Congress Hotel, responded to this reviewResponded 3 December 2013

Dear Kougis!

We are really peased to read your review wiritten as a senior Tripadvisor user.
It is very motivating to read your kind compliments in regards to our service, besides of the negative things. We are going to examinate your case according to the room cleaning.
We hope we will have the chance to have you soon as our guest in the future.

Kind regards,

Gergely Bobák

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Expo Congress Hotel

Address: Expo ter 2, Budapest 1101, Hungary
Region: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 332 Hotels in Budapest
Price Range: £39 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Expo Congress Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
Expo Congress Hotel looks over the Budapest Exhibition Centre, East of the centre of Budapest. The hotel offers a bar, sky bar and restaurant and 160 standard and superior guest rooms designed for the modern business traveler. For visitors wishing to see the sights of the city, the downtown area is easily accessible by bus or metro in less than 20 minutes. ... more   less 
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