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“Over priced”

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Continental Hotel Budapest
Ranked #40 of 334 Hotels in Budapest
Certificate of Excellence
Glasgow, Scotland, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Over priced”
Reviewed 17 November 2012

After my recent stay I found that the staff ie waiting staff where not very customer friendly when aporoached ie when I first went for breakfast nothing was explained to me on how it works.....not good for a micheline recomended hotel

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Stephen D,

I would be very greatful if I had more information on the "waiting staff", on the price you paid for the room or eventually for the breakfast in order understand why you were not satisfied. Unfortunately I cannot learn from your bad scores on cleanliness neither to have the chance to improve.
"Even the mother cannot understand the words of a dump child" - sorry to stay. Our goal is to satisfy our guests even above their expectations. If it did not succeed, I am very sorry.

Best regards,
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (488)
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Leicestershire
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 November 2012

Beautiful hotel, very comortable room and surroundings. The breakfast was included in our price and had a very good selection. The location of the hotel is close to supermarkets (Tesco metro!), smaller shops and restaurants, and there's a metro station a couple of minutes walk away to access the rest of the city.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Gubster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Gubster,

My sincerest thanks for your positive review. It was a pleasure for me to read how much you enjoyed your stay with us. Such nice reviews mean for me and my staff new motivation in serving our guests.

Many thnaks and best regards,
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London, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2012

Great location within a few minutes walk of an underground station

Very helpful and welcoming staff, including booking us into a restaurant at the last minute on Saturday night.

However, the room was small - could only just get round one side of the bed. Shower was new and powerful though.

Room Tip: To get a decent size, let alone a view, you will need to upgrade from the basic.
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Edward W,

I was very much surprised from your scores after reading your very positive feedback. I think the size of your room does not explain the low scores on location, on sleep quality, on value, on service or on cleanliness - without proper explanation. I hope reviews like yours - without any reasoning - do not influence the readers significantly or they handle them as they have to.

Nevertheless we have four room categories to select as per size.

Best regards,
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Philadelphia, Pennsylvania
Level 4 Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 November 2012

Just got back from a 4 night stay here and couldn't be happier about choosing this hotel. Hotel located on a nice side street and upon entering was nicely greeted by everyone. We had a double room facing the street which was nice. The size of the room was perfect for our stay. The room was very modern, and the decor was nice. The bed was very comfortable and had many great nights of sleep after walking the city. The bathroom was also spotless. The room was comfortable and clean. Only thing that was slightly annoying was that the fridge wasn't cold at all, just wanted to enjoy a chilled bottle of white wine and had to get ice at the bar. Housekeeping did a great job of cleaning room everyday.
Also, we had the breakfast buffet here and there was a good selection of food. It was very busy every morning, but we never had a problem finding a table.
I also loved the neighborhood around the hotel. Lots of bars and restaurants to choose from. Felt safe walking around at night with my husband. Also, supermarkets are close by. Location of hotel to the sights was another plus. From the hotel, we walked everywhere-Great Market Hall, Parliament, Heroes' Square, and Chain Bridge.
Overall, loved the hotel and would definitely stay here again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mayo18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear May18,

Many thanks for your time to post your review on Tripadvisor. I was delighted to read your prasiing words on the room, on its facilities, on the breakfast. It was good to read that despite the busy breakfast you easily found a table each morning.
I was happy to read too you found the location perfect to walk to Hero's Square, to House of Parliament, to the Chain Bridge although they are not in the close vicinity like the ruin pubs and bars.
I hope your "love" will shortly turn into reality and you will return in the near future.

Best regards,
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Luxembourg
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2012

The hotel is really perfect. I staid in a standard room without view and yet it was so cosy, confortable and well decorated that it made no difference. Staff is very nice, helpful and discret. The hotel itself is very nicely decorated, modern an design. There is a piano in the ground floor, a lounge for smokers, wifi works perfectly everywere, the breakfast is excelent, the little spa space is nice too and the massages choice and quality is also great. Beside, the location is perfect too, not only close to the metro and lots of attractions but also close to a few restaurants and bars (walking distance).

When I'll go back to Budapeste I'll definitly stay in this hotel again!

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Globtrotter22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Globetrotter22,

I am really pleased to read such a "perfect" review where the guest is so satisfied. I was happy to read that you found the evening piano playing so enjoyable. One small correction for the smokers: we do not provide any lounge, but the inner courtyard is dedicated for smoking.

Thanks for your useful information on the quality and choice on massages.

We all look forward to your promised return.

Best regards,
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Zagreb, Croatia
Level 5 Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 November 2012

We stayed at the hotel for the weekend. Entrance to the hotel is unique and hall looks modern. Hotel was busy but you dont have to wait for anything. Staff is friendly and quick. There is one young gentleman working at the reception, Mr. Kelemen, he was very friendly and very helpfull and knowledgeable.

Room category was super deluxe double if im correct. Its actually too small for the price range and rank and there is not enough space for two people to manouver arround. Room is clean and well decorated tho the area with the suitcase chair needs painting. It could use a normal chair, there is a nice designed chair in the room but you cant sit on it and write by the desk, it wasnt made for that. Bathroom is ok size. Shower cabin doors could be better, and it could be great if shower head could be fixated.

Restaurant is crowdy for breakfast, but you dont have to wait for long, hotel staff is cleaning tables quickly when someone leaves. Breakfast selection is nice and fresh.

For me big minus is that hotel charges parking to guests €18 per day, but parking is big problem im Budapest overall.

Hotel is close to the river and lots of nice places to see. Two streets on the right of the hotel there is a street with literaly twenty-ish restaurants.

Its not perfect but it is overall very good hotel to stay in. I would stay there again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldSchool99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Guest,

many thanks for your honest feedback, even the critics! This is how we can improve our services. Yes, there are rooms which do not match all guests' needs, this is why we provide four differtent room types as per size. The garage fee is in line with the underground garage prices in the neighbourhood. It is necessary to bear in mind that the Hotel is located in the downtown of Budapest where the parking spaces are available in limited quantities.

I am happy to hear that you plan your next visit already.

Thanks for your review and best regards,
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Wisbech
Level 4 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 November 2012

This hotel is absolutely faultless. Beautiful rooms, we were upgraded to an intermediate room, which apparently they use for business travellers, certainly it was bigger than the standard rooms that we have seen on the website. Fabulous bathrooms, wonderful staff who can't do enough for you. Tried the restaurant one day, was wonderful food. Only thing we can fault this hotel on was when we arrived, the hotel check in member of staff was very aloof and did not appear to want to know when I queried the taking of my credit card and a reservation being taken on it until we left. Have been burnt before at this game by Hertz and so was eager to find out how much they took and when it came off, chap did not know what I was talking about and could not be bothered to find out! Young chap with glasses, was the only member of staff that I could find any fault on. Breakfast was so marvellous that I just cannot rate it highly enough, you just could not choose which things to have, even your own oranges to squeeze!! Would return to this hotel again and again!

Room Tip: Ask for a room on the back of the hotel as traffic noise could be a problem as could the late night...
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, 18 November 2012
Dear Jennie B,

I was delighted to read that you found one fault only during your stay. The hesitation of the receptionist with your credit card pre-authorization was due to the fact that very often it is beyond our control. In most cases it is released after check out, but we experienced already some delay.
Squeezing orange juice by the guest is really a fun, I am happy to hear your feedback.

I and my colleagues are looking forward to your return again and again!

Best regards,
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Additional Information about Continental Hotel Budapest

Property: Continental Hotel Budapest
Address: Dohany u. 42 - 44, Budapest 1074, Hungary
Region: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 334 Hotels in Budapest
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Continental Hotel Budapest 4.5*
Number of rooms: 272
Official Description (provided by the hotel):
Continental Hotel Budapest 4* Superior symbolizes the past and future, the traditional Hungarian hospitality and refinement of detail and personal service of our age. The building reflects the elements of the art nouveau style and the modern unique design characterizing ZeinaHotels, in the heart of Budapest. The 4 star superior, 272 room hotel - offering standard, deluxe and executive rooms plus suites - will revive the spirit of the legendary accommodation keeping its name and historical facade. ... more   less 
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